Virgin Trains UK Telephone Numbers

Virgin Trains customer care phone number is 0333 103 1031 local rate number, you can call them Monday-Saturday, 08:30 to 18:15 and on Sundays from 09:00 to 16:00

Virgin Trains contact numbers

Helpline UK Contact Numbers International Contact Numbers
Customer Service and Complaints 03331 031031 +44 3331 031031
Bookings Related Queries/ Bike Reservations 03445 56 5650 +44 3445 56 5650
Tickets Purchase 0871 977 4222 +44 871 977 4222
Media Queries 0845 000 3333 +44 845 000 3333
Assisted Travel Team Phone Number 08000 158 123 +44 8000 158 123
Assisted Travel Team Text Phone Number 08000 158 124 +44 8000 158 124
Bike Reservations Textphone Number 01216 547 528 +44 1216 547 528
Network Rail Phone Number For Lost Property 0330 024 0215 +44 330 024 0215
Lost Property Team For More Than Two Weeks 017073 73 734 +44 17073 73 734
Group Bookings Of More Than 10 People 03331 030 909 +44 3331 030 909
Group Bookings Red Carpet Team 03331 037 717 +44 3331 037 717
Escapes Bookings 01904 431333 +44 1904 431333
Recruitment Team 01270 588891 +44 1270 588891
East Coast Customer Service 03457 225 333 +44 3457 225 333
East Coast Contact For Special Assistance Or Group Bookings 03457 225225 +44 3457 225225
East Coast Web Support Team 03457 225 111 +44 3457 225 111
East Coast Advertising Queries 0845 643 1020 +44 845 643 1020
Traveller Booking Team 0345 30 50 100 +44 345 30 50 100
Traveller Membership Services Team 0870 9500 960 +44 870 9500 960

Virgin Trains contact timings

Customer support Monday-Sunday 8AM-10PM
Reservation support 24 hours
Group travel support Monday-Friday 8AM-6PM
Web support Monday-Saturday 8AM-8PM and

Sunday 10AM-8PM

Complaint support Monday-Friday 8:30AM-6PM and

Saturday 9AM-4PM

Virgin Trains Refund Address

For all your general enquiries, the best way to contact the Virgin Trains customer care team is over the phone or via the online web form. In case, if you wish to request for a refund, or you need to return the unused tickets, then you can send the same at the following Virgin Trains  refund address

PO Box 23972, Edinburgh EH3 5DA

Virgin Trains Contact Details

For all your questions, you can get in touch with the Virgin Trains customer relations team at the Virgin Trains customer services number 03331 031031. Alternatively, for your bookings related queries, you can call the Virgin Trains contact number 03445 56 5650 from Mon-Sun 8AM-10PM. The team can also be contacted online by submitting the details in the Virgin Trains online web form or via the live chat sessions through this page

Virgin Trains Tickets over the Phone

You can purchase the Virgin Train tickets over the phone by calling the Virgin Trains customer services number 0871 977 4222

Virgin Trains Tickets Tracker

If you have chosen the royal mail special delivery or recorded delivery service, you can easily track the status of your tickets online via this Virgin Trains tickets tracker link

Virgin Trains Marketing Enquiries

For all the marketing queries, you can contact the support team by email at the Virgin Trains marketing enquiries contact email [email protected]

Virgin Trains Press Office Team

The journalists can make all their media related queries over the phone at the Virgin Trains press office team phone number 0845 000 3333 or by email at the Virgin Trains contact email [email protected]

Virgin Trains Charity

If you are a charity and looking for support, you can send in your requests by email at the Virgin Trains charity queries contact email [email protected]

Virgin Trains Assisted Travel

If you require any special assistance while you are travelling, you are required to contact the Virgin Trains journey care reservation team at least 24 hours in advance at the Virgin Trains assisted travel team customer service number 08000 158 123 from Mon-Sun 8AM-10PM or by submitting the Virgin Trains contact form via this page . The speech or hearing impaired customers can use the text phone services at the Virgin Trains textphone number 08000 158 124

Virgin Trains Bike Reservations

At the time of purchasing the ticket, you can also make a bike reservation by calling the Virgin Trains phone number 0344 556 5650. If you had already booked the ticket, then you can make the reservation for the bike at the station by calling the Virgin Trains customer relations team at the Virgin Trains phone number 03331 031031 (or 01216 547 528 from a text phone).

Virgin Trains Lost Property Enquiries

  • If you have lost any of your items, you can contact the Virgin Trains lost property team and they will be more than happy to assist you further. If your train has terminated at the stations like

London Euston, Birmingham New Street, Liverpool Lime Street, Glasgow Central, Manchester Piccadilly or Edinburgh Waverley

then you need to contact Network rail at the phone number 0330 024 0215 or via the online lost property enquiry form

  • For the lost cases at all the other stations (except the above), you are required to call the Virgin Trains contact number 03331 031031 within two weeks and if it has been more than two weeks of your lost item, then you can call the Virgin Trains phone number 017073 73 734.

Virgin Trains Group Travel Queries

Virgin Trains Refunds

In the event of cancellation, if you wish to apply for a refund, you can request the same online when you had made the online purchase. If you had bought the tickets over the phone, you can call the Virgin Trains refunds team at the Virgin Trains refund team helpline 03445 56 5650. If you had purchased the tickets at the station, you need to visit the same station for the refund.

Virgin Trains Refunds

Virgin Trains Escapes

When escape is booked with Virgin Trains, it includes rail fare, hotel and attractions in one package price and you can make all the enquiries for the same at the Virgin Trains escapes contact number 01904 431333

Virgin Trains Traveller Team

You can easily make the bookings online for the first class travel or if you prefer to call, you can contact the Virgin Trains traveller booking team on the Virgin Trains traveller team phone number 0345 305 0100 from  Mon-Fri 8AM-6PM. For the traveller membership services enquiries or if you have lost the membership card, you can call the Virgin Trains team at the Virgin Trains contact number 0870 9500 960 from Mon-Fri 9AM-5PM or contact by mail at the below mentioned address

Traveller, PO Box 100, Blackburn, BB1 3BW

Virgin Trains Careers

All the information concerning the work opportunities are listed on the website and if you have any questions, you can contact the Virgin Trains recruitment team on the Virgin Trains careers phone number 01270 588891.

Virgin Trains Feedback Form

The company always encourages the users to provide their comments or suggestions while accessing the website or about their experience with the services. You can submit the information via this Virgin trains feedback form page . If you wish to praise ant staff members for their services, you can surely submit the details in this form

Virgin Trains East Coast Customer Service

Freepost RTUH-TUGH-GCLZ, Cramlington NE23 1WG

Virgin Trains Customer Complaints

Virgin Trains, Freepost RRAE-UJZZ-ESUR, Po Box 713, Birmingham B5 4HH

Contact Virgin Trains through social media- Facebook, Twitter & other apps

Virgin Trains Website
Virgin Trains Online Registration
Virgin Trains Online Login
Virgin Trains Facebook
Virgin Trains Twitter
Virgin Trains YouTube
Virgin Trains LinkedIn
Virgin Trains IOS App
Virgin Trains Android App