Collectica Phone Numbers

Collectica Contact Number List

Helpline UK Contact Numbers International Contact Numbers
Main Contact Number / Collectica Operator Assisted Payment Line/ Complaints 0333 320 1822 +44333 320 1822
Collectica 24hr Automated Payment Line 0333 320 1100 +44333 320 1822
Civil Enforcement Association / High Court Enforcement Officers Association 0333 320 1822 +44333 320 1822
StepChange 08001381111 +448001381111
Money Advice Service 0333 320 1822 +443005005000
National Debtline 08088084000 +448088084000
Community Legal Advice 0333 320 1822 +44333 320 1822

Those are the charges for the different numbers: http://www.collectica.co.uk/call-costs/

collectica-contact-us-page

Collectica Customer Care Address

Along with the helpline numbers, the customers are also given an option to mail in their feedback or queries on the below mentioned Collectica customer care address

Collectica, PO box 997, Doncaster, DN1 9GD

The Collectica head office address is

Collectica Limited, Rutland House, 8th Floor, 148 Edmund Street, Birmingham, B3 2JR

Collectica Contact

If you have any debt payment queries, you can call the Collectica contact number 0333 320 1822. You can also email your enquiries by filling in the details in the form via the page http://www.collectica.co.uk/contact-us/ . The Collectica customer service team will make all efforts to respond back as early as possible.

Collectica Payment Options

There are number of methods available to the customers to make their debt payments, as explained below-

Payment Online– payments can be easily made online using the credit card via the link https://payments.collectica.co.uk

Automated Payment Line– the payments can be made over the phone using your debit or credit card at any time by dialing the Collectica 24hr automated payment line 0333 320 1100. You just need to follow the given instructions and process the transaction.

Operator Assisted Payment Line – if you are looking for an operator over the phone to help making the payment, you can call the Collectica operator assisted payment line 0333 320 1100

Internet banking– while using the internet services, you can make the payment using the following Collectica details

Lloyds Bank Sort Code: 30-95-74 and the Account Number: 00627143

Payment by Post– you can send your cheques, postal orders, or bank drafts to the following Collectica payment address with clearly mentioning your name and reference number

Collectica Ltd, P O Box 997, Doncaster, DN1 9GD

Payment by Paperless Direct Debit– you need to call the Collectica phone number 0333 320 1100, if you would like to set up a direct debit on your account. This arrangement will make the amount automatically deducted from the account on a specified date.

All Pay – Payment by All Pay Cards can be made at any post office and other outlets.

Collectica Careers

If you are looking for working with Collectica, you can send in your details by email at Collectica Careers email address [email protected]

Collectica Complaints

The company has a trained and dedicated staff to handle the issues efficiently and to the best of customer satisfaction. For your complaints, you can fill in the Collectica online complaint form via the link http://www.collectica.co.uk/contact-us/ and the Collectica complaints team will be happy to assist further. You can also get in touch with the Collectica complaints team by phone at the Collectica contact number 0333 320 1822. The complaints can also be sent by email at Collectica email address [email protected] . If you prefer to write, you can send in the issues in writing by post at the following Collectica address

Marston, PO Box 12019, Epping, CM16 9EB

If you are not satisfied with the given solution, then the matter will be forwarded to the Collectica Complaints and Welfare Manager who will investigate all the details of the complaint.

They aim to respond within 10 working days with a final response. If you are still not happy, then you have two options. Either the matter is reviewed by an independent Advisory Group or by a relevant trade association, one is Civil Enforcement Association (“CIVEA”) which can be contacted by post at the address- 513 Bradford Road, Batley, West Yorkshire, WF17 8LL or over the phone at 0333 320 1822. The other trade association is High Court Enforcement Officers Association (“HCEOA”) at the address- 50 Broadway, London, England, SW1H 0RG or over the phone 0333 320 1822. Subsequently, for the dissatisfied customers, the matter can be forwarded to the higher level (the Financial Ombudsman Service). The Ombudsman service can be contacted via mail at the following address

The Financial Ombudsman Service Exchange Tower, London E14 9SR

You can also email them at [email protected]  or contact them on phone by dialing 0800 0234 567

Advice and Support from Some Organizations

StepChange- they provide free and independent advice to individuals who need assistance in managing their debt and dealing with any issues. They can be contacted on their free phone number 0800 138 1111 and their details can be checked by visiting the page www.stepchange.org

Citizens Advice– you can also seek advice from your local branch of Citizens Advice. The details can be checked via the page www.citizensadvice.co.uk

Money Advice Service: they can contacted at the number 0300 500 5000 or via the link www.moneyadviceservice.org.uk

National Debtline: If you live in England, Wales or Scotland, you can call the phone number 0808 808 4000 or visit the page www.nationaldebtline.co.uk  for debt advice and information.

Community Legal Advice: If you qualify for legal aid, you can dial the phone number 0333 320 1822 for free advice or visit www.communitylegaladvice.org.uk for detailed information

Some Information About Collectica

Collectica is a part of Marston Holdings (Marston), the United Kingdom’s largest judicial services group, specializing in debt recovery and enforcement agency working on behalf of public sector and Government clients like local authorities, magistrates’ courts, housing associations, revenues and customs, court committees, central government departments. Since, Collectica works on behalf of these agencies, therefore the debts and fines that are collected are returned to them for the public good.

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