The Policy Shop Telephone Numbers: Car/ Van Insurance and sales, Home Insurance, Breakdown, Business Insurance, Complaints and More

For any of your queries, you can contact the Policy Shop customer services team at the Policy Shop contact number 0333 321 9489 local rate number, phone lines are open Mon-Fri 9AM-8PM and Sat 9AM-5PM. You can also forward your enquiries or requests by fax at the Policy Shop fax number 02476 229 315.  Alternatively, you can also call the Policy Shop phone number 02476 508090 local rate or can even ask any of the questions to the team regarding any policy online via this Policy Shop contact details link and they would reply back as quickly as possible.

The Policy Shop contact numbers

The Policy Shop contact numbers

 Helpline UK Contact Numbers International Contact Numbers
Customer Support 0333 321 9489 or
0247 650 8090
+44 333 321 9489/

+44 247 650 8090

Fax Number 02476 229 315 +44 2476 229 315
Car/ Van Insurance Sales Team 0333 321 9488 +44 333 321 9488
Home Insurance Sales Team 0333 321 9487 +44 333 321 9487
Text Messaging Number 80806  non from abroad
Renewals Team 0333 321 9490 +44 333 321 9490
Car/ Home Insurance Claims 0333 321 9483 +44 333 321 9483
Windscreen Cover Claims 0800 169 4677 +44 800 169 4677
Breakdown Cover Team 0333 240 0666 +44 113 318 8002
Breakdown Cover -AXA Assistance Phone Number 0333 003 1884 +44 333 003 1884
Home Emergency Contact 0800 023 4081 +44 800 023 4081
Business Insurance Queries 0333 321 9480 +44 333 321 9480
Business Insurance Sales Team 0333 777 8090 +44 333 777 8090
Complaints 0333 321 9489/

02475 091 464/

02476 508090

+44 333 321 9489/

+44 247 509 1464

+44 247 650 8090

Financial Services Compensation Scheme (FSCS) 0207 741 4100 +44 207 741 4100
Financial Ombudsman Services 0800 0234 567 +44 20 7964 0500

The Policy Shop opening timings

Customer support

Sales team

Policy change support

Renewals team

Business Insurance

Customer Complaints

Monday-Friday 9AM-8PM and

Saturday 9AM-5PM

Claims Team 24 hours

The Policy Shop Contact Address

If you prefer to write, you can also direct your queries or requests by post to the below mentioned Policy Shop contact address and the Policy Shop customer services team will make all efforts to respond back as soon as possible.

The Policy Shop, St Albans House, Portland Street, Leamington Spa, Warwickshire, CV32 5EZ

The Policy Shop Sales Team

If you are looking to get the best deals for the car or van insurance policies, you can get in touch with the Policy Shop sales team at the Policy Shop sales team phone number 0333 321 9488 and regarding the household insurance details, you can dial the Policy Shop contact number 0333 321 9487. The phone opening hours are from Mon-Fri 9AM-8PM and Sat 9AM-5PM

The Policy Shop Support Team

If you are required to make any changes in your policy, you just need to contact the Policy Shop customer service team at the Policy Shop support team contact number 0333 321 9489 from Mon-Fri 9AM-8PM and Sat 9AM-5PM

The Policy Shop Car Insurance Queries

  • You can easily get the quotes for the car insurance cover online by submitting all the required details via this Policy Shop car insurance queries page or by calling the above mentioned Policy Shop sales team. You can also use the text messaging services for any queries by texting Quote Car to the number 80806. For any questions, you can speak to the Policy Shop advisors at the Policy Shop contact number 0333 321 9488
  • When you purchase the car insurance cover, you have been added some extra options to add on. These include the breakdown cover, windscreen cover, key care cover, personal accident cover and you can check all the related information via this link

The Policy Shop Car Insurance numbers

The Policy Shop Home Insurance Queries

Apart from calling the Policy Shop sales team to get the quotes for the home insurance cover, you can easily get it online via this Policy Shop home insurance queries page or by using the text messaging services via text Quote Home to the number 80806. With the home insurance cover, you also have been offered some extra options like family legal protection, key care cover, and home emergency protection, the details of which can be checked via this link  

The Policy Shop Home Insurance Queries

The Policy Shop Van Insurance Contacts

  • If you are seeking the quote for the van insurance cover, you can visit this page . In the case of courier van, you can get the quote by submitting the details via this link . The policy shop advisors can also be contacted if you need to ask any questions or would like to buy the policy at the policy shop contact number 0333 321 9488 or via the text messaging by sending text Van to the number 80806.
  • The van insurance cover also provides the added plans for breakdown cover, windscreen cover, key care cover and personal accident cover. The related information can be traced by visiting this page

The Policy Shop Convicted Drivers Cover Queries

  • If you have any enquiries for the convicted driver cover plans, you can contact the policy shop service advisors at the policy shop phone number 0333 321 9488. The phone lines are open from Mon- Fri 9AM-8PM, and Sat 9AM-5PM. The quotes for the cover can also be taken online via this Policy Shop convicted drivers cover queries link  or by sending text Convicted to the phone number 80806.
  • When you purchase the convicted driver insurance cover plans, you can also add some of the extra options to be helpful in any emergency situations like breakdown cover, windscreen cover, value protection, MOT protection cover , the details of which can be checked via this link .

The Policy Shop Renewals Team

In order to renew your insurance cover, you can contact the Policy Shop renewals team at the Policy Shop renewals team phone number 0333 321 9490. The Policy Shop service advisors are accessible from Mon-Fri 9AM-8PM and Sat 9AM-5PM

The Policy Shop Claims Team

In order to make the claims on your motor or household insurance covers, you need to contact the Policy Shop claims team at the Policy Shop contact number 0333 321 9483. The team is accessible for 24 hours a day, 7 days a week. To make the claim for the windscreen cover, you can dial the Policy Shop windscreen claims number 0800 169 4677.

The Policy Shop Breakdown Cover

In the case of any emergency, you can get in touch with the Policy Shop rescue service team at the Policy Shop breakdown cover contact number 0333 2400 666 and +44 113 318 8002 if you are calling from outside the UK. You can also contact the AXA Assistance (as they provide the breakdown cover) at the phone number 0333 0031 884

The Policy Shop Home Emergency Helpline

In any situation, where an unexpected emergency has happened in your home, you can instantly call the DAS Policy Shop home emergency helpline number 0800 023 4081 under the Policy Shop home emergency protection cover and the advisors will be most supportive to help.

The Policy Shop Business Insurance Contacts

If you are a business customer and have any queries, you can call the Policy Shop business team at the Policy Shop business insurance contact number 0333 321 9480. To get the quotes for the cover, you can access this online page  or speak to the Policy Shop sales team at the Policy Shop contact number 0333 777 8090 and discuss about the range of available policies to suit your business. The phone opening hours are from Mon- Fri 9AM-8PM and Sat 9AM-5PM. Alternatively, text messaging is also provided by texting Quote Business to the number 80806. The policy shop business insurance cover offers various types of cover plans like fleet insurance, commercial property, pub cover, shop, restaurant, hotel insurance, commercial combined and many others, the detailed information of which you can check via this link 

The Policy Shop Working From Home Insurance Contact

If you are looking for the details regarding the working from home cover plans, you can call the policy shop advisors at the policy shop contact number 0333 321 9480 or the quotes can be taken online via this page .

The Policy Shop Marketing Notifications

If you wish to not to be contacted for any marketing information, you can make a request by email at the Policy Shop marketing notifications email address [email protected].

The Policy Shop Right to Information

If you would like to know about the details which the company holds for you, you can request for the same by post at the below mentioned Policy Shop right to information address and the same would be sent at the earliest

Insurance Factory Limited, 45 Westerham Road, Bessels Green, Sevenoaks, Kent TN13 2QB

The Policy Shop Media Team

The journalists can ask all their media related queries online with the Policy Shop press team by visiting the Policy Shop media team page

The Policy Shop Customer Complaints

  • If you are not happy with the Policy Shop products or services, you can raise the matter to the Policy Shop customer service department either via phone at the Policy Shop customer complaints contact number 0333 321 9489 or 02476 508090 from Mon-Fri 9AM-8PM and Sat 9AM-5PM or by mail at the below mentioned address

Customer Experience Team, Insurance Factory Ltd, Haden House, Unit 16 Waterfall Trading Estate, Waterfall Lane, Cradley Heath, B64 6PU

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR or over the phone at 0800 0234 567 or

Contact The Policy Shop through social media- Facebook, Twitter & other apps

Since decades, the Policy Shop has been providing great value insurance covers for car, home, and van and for businesses from the United Kingdom’s best of insurers. The Policy Shop is a trading name of Insurance Factory Limited and is regulated by the Financial Conduct Authority. The company’s vision has always been to provide the best competitive deals as per your needs and the customer service advisors are well knowledgeable to extend help at every stage of the policy. You can easily contact them over the phone or via the online medium. Here are The Policy Shop main social media accounts:

The Policy Shop Website
The Policy Shop Twitter

Leave a Reply

Your email address will not be published. Required fields are marked *