There are many options being offered to get in touch with the HomeGroup customer service centre for any of the questions about the support services, financial help, rent payments, repairs, leasehold questions or any other concern. You can call the Home Group customer service advisor at the Home Group customer service number 0345 141 4663 here. The HomeGroup phone opening hours are from Mon- Fri 7AM- 8PM and Sat 8AM- 12noon. The requests can also be submitted in an online contact form via the page. The users can search for answers for any of the required questions online through the HomeGroup help page. The advisors can also be contacted through the HomeGroup online chat sessions or using the HomeGroup apps as explained below.
Home Group Contact Numbers
Home Group Head Office Newcastle
Any of the correspondence can be sent at the below mentioned Home Group head office Newcastle and the HomeGroup customer service members will revert back as soon as possible
2 Gosforth Park Way, Gosforth Business Park, Newcastle-upon-Tyne, NE12 8E
Home Group Online Chat
You can discuss any of your doubts with the experts through the HomeGroup online chat sessions via the page. The experts are accessible from Mon- Fri 9AM- 5PM.
Home Group Office UK Contact
The contact details and the locations of the HomeGroup office UK can be checked online using the street name or postcode via the page.
Home Group Edinburgh
The HomeGroup Edinburgh team can be contacted for any concerns at the address:
20 Harvest Road, Newbridge, Edinburgh, EH28 8LW or at the HomeGroup Edinburgh contact number 0131 335 6810
Home Group Dumfries
The HomeGroup Dumfries advisors can be contacted at the HomeGroup phone number 0138 725 5133 here or at the following address
Heston House, the Crichton, Dumfries, DG1 4ZZ
Home Group Scotland Address
You can get in touch with the HomeGroup Scotland team at the address: Pavilion 6, 321 Springhill Parkway, Parkway Court, Baillieston, Glasgow, G69 6GA or by calling the HomeGroup Scotland phone number 0141 773 5630 and the advisors will be more than happy to assist as required.
Home Group London Address
The HomeGroup London office is accessible at the address:
P.O. Box 1173, Harrow, London, HA1 9NJ or
by dialing the HomeGroup London office contact number 0208 861 9000
Home Group UK Head Office
For any of the corporate questions related to procurement, recruitment or any other, you can call the HomeGroup corporate team at the HomeGroup phone number 0845 155 1234 Call cost 7p per minute plus your phone company access charge here
Home Group Retirement Flats For Sale
For the information on retirement flats, the customers can call the support staff at the HomeGroup contact no 0845 230 2074 Call cost 7p per minute plus your phone company access charge here. The advisors can also be contacted at the following address
PO Box 1173, Harrow, London, HA1 9NJ
Home Group Shared Ownership Contact
If you are looking for resale of shared ownership, you can dial the HomeGroup shared ownership contact number 0300 304 7910 here and for the new build you can dial the free HomeGroup shared ownership contact 0800 073 0600 and the advisors will be happy to help further.
Home Group Pay Rent Phone Number
- There are various ways being offered to pay off your rent. You can set up a direct debit plan on your bank account which allows a fixed amount to be deducted every month on the desired date or through a standing order. Some of the details are also mentioned below:
When you have a bank account, then you may choose from any of the following options-
- Online- the customers can easily pay the rent online using the debit card by signing in to the HomeGroup online account via the page. If you have not registered yet, then you can submit all your information through this page. The HomeGroup online payment is purely safe and secure and it is quicker than paying by phone or at the shops. If there is an error message or you are facing any problems, then you may contact the Home Group customer care at the HomeGroup contact number 0345 141 4663 here
- Telephone- you can call the HomeGroup to pay rent phone number 0345 141 4663 from Mon- Fri 7AM- 8PM and Sat 8AM- 12PM and make the payment
• Cheque or Postal Order- payable to Home Group Ltd can be sent at the HomeGroup contact address: Home Group Ltd, 2 Gosforth Park Way, Gosforth Business Park, Newcastle upon Tyne, NE12 8ET.
- Via Mobile- you can use the Allpay app (to be downloaded from your Microsoft, Apple, and Google Play app store)
- When you do not have the bank account, then the following options are accessible-
- Online- online payments can be done via the page
- Telephone- you can make the HomeGroup automated payment by calling the number 0844 557 8321 Call cost 7p per minute plus your phone company access charge here accessible for 24 hours a day and you are needed to enter the Allpay swipe card number
- Via Allpay Card- you can pay at a post office or any shop displaying the PayPoint logo using the Allpay card.
Home Group Finance Department
If, in the case; you are facing any problems while paying off the rent, then the HomeGroup finance department experts can help you with the support and advice by calling them at the HomeGroup contact telephone number 0345 141 4663. There are many tips being mentioned on saving money and budgeting, which you may access through the page. There are some independent organizations as well from where you can seek some debt advice. Some of the details are mentioned below-
- National Debt Helpline- accessible at the free helpline 0808 808 4000 here
- Debt Support Trust- can be contacted at the free phone number 0800 085 0226
- Citizens Advice Bureau- accessible at the contact 0844 411 1444 Call cost 7p per minute plus your phone company access charge
- Money Advice Service- via the web page
- Step Change- through the web page
Home Group Buy a Home
The customers can access the online portal to search for an exclusive range of properties and developments in various regions through the page.
Home Group Rentals
If you wish to have details about the rental properties, you can just fill in the required information in an online form via the page and the HomeGroup customer service advisors will revert back at the earliest.
Home Group UK Repair Number
When you are seeking help for repairs, then you are advised to first check the details of responsibility as mentioned via the page. The section explains all the responsibilities which the customer and the HomeGroup responsible for. If it is a non-emergency repair concerning doors, windows, kitchen, garages, stairs, roofs etc, then you are required to submit the details in an online form via the page or through the HomeGroup apps via this page. For the emergency repair that requires immediate action, you should quickly call the Home Group customer services at the HomeGroup UK repair number 0345 141 4663.
Home Group Gas Safety Check
If you have not had a gas service check in the last one year, you should call the Home Group customer service advisors at the HomeGroup helpline 0345 141 4663 here and then you will be given a copy of the Landlords Gas Safety Certificate as a proof that the work has been done. In case, if you smell gas or suspect any gas leakage; then you should immediately contact the National Gas Emergency Centre on their free helpline 0800 111 999 here. If you suspect someone is suffering from carbon monoxide poisoning, then you should 999 for the ambulance.
Home Group Care Services
When you are looking for details for the available care and support services such as concerning alcohol, drugs, physical disabilities, housing for older people, domestic violence, refugees, teenage parents etc, then you may enter the post code via the page and the contact details for the HomeGroup care services will be shown near to your place. If you have any questions regarding the supported housing, then you can submit the same in an email form via the page.
Home Group Online Support
For the clients in the West Midlands and Cheshire region, the HomeGroup online support is being offered related to domestic violence, mental health, homelessness, disability and so on. The chat hours are from 7AM- 10PM Tues and Thurs and Sat 2PM- 5PM. You are required to enter the surname and the access code to sign in for the HomeGroup online support via the page. If you have not received the access code till now, then you may call the advisors at the HomeGroup phone number 0121 380 4900 here
Home Group Involvement Plans
There are various ways through which you can get involved in the HomeGroup plans like being a customer assessor, be in local recruitment, being a member of Home Group boards etc and make a difference to the community. For all the related information, you can call the HomeGroup telephone number 0191 594 8140 here or 0786 040 1729 here or send the requests via the HomeGroup contact email [email protected] or you may visit the web page. The requests can also be sent at the HomeGroup UK head office address:
Home Group, 2 Gosforth Park Way, Gosforth Business Park, Newcastle upon Tyne NE12 8ET
If you have a success story to tell, then you may get in touch with the HomeGroup media team at the HomeGroup phone number 0191 290 8000 here. If you wish to volunteer your time for the service or for the administration support, then you may send the details via the HomeGroup email address [email protected].
There are number of apprenticeships also being offered and you may get the related details by dialing the Home Group apprenticeships contact number 0330 303 0078 here or you may visit the page.
Home Group Press Office
The journalists can get in touch with the Home Group press office team for all the media related concerns by calling the Home Group press office number 0777 814 5869 here or by emailing the requests via the Home Group contact email [email protected]. If you have a story to be included in the HomeGroup magazine, then you can send the required details via the Home Group email address [email protected]
Home Group Procurement
In order to get in touch with the advisors of the HomeGroup procurement team, you may call the HomeGroup contact number 0845 155 1234 Call cost 7p per minute plus your phone company access charge (option 5) here or send the requests through the HomeGroup email [email protected] and the team members will be more than happy to help further. If you wish to be a HomeGroup supplier, you can check for the process as mentioned via this page.
Home Group Development Team
The HomeGroup development team is readily accessible to discuss all new opportunities to build large-scale housing projects. The interested partners can send in their requests via the Home Group email address [email protected]megroup.org.uk. The contact details of the team members for the different regions are mentioned below:
Home Group Legal Team
The Home Group customers can seek free and independent legal advice from Civil Legal Advice. They can be contacted at the phone number 0845 345 4345 Call cost 7p per minute plus your phone company access charge and you can check more related information by visiting their web page. However, this service is not available in Scotland.
Home Group Gloucester Wellbeing Centre
The health care providers, organizations or customers can contact the Gloucester wellbeing centre for any of their questions about the supported housing services either at the phone number 0300 131 0024 or via their email [email protected] or at the address:
23 Midland Road Gloucester GL1 4UQ
Home Group Cleator Moor
The Wath Brow and Priory Drive areas in Cleator Moor are the housing estates which were developed by Home Group. The customers can seek information about the Home Group Cleator Moor regeneration either by calling the Home Group contact no. 0345 141 4663 or +44 191 607 9961 or 0739 323 3739 or by emailing the requests via the Home Group email address [email protected] and the advisors will be happy to help further. These same contact details can be used to check the details for the Home Group Queens park regeneration status.
Home Group Concorde Close
Concorde Close in Hounslow is being owned by the Home Group. You can get the information for the regeneration of Home Group Concorde close by calling the Home Group phone number 0773 930 3144 here or via the Home Group contact email [email protected]. The requests can also be sent by post at the address:
Home Group, 2nd Floor, Bravington House, 2 Bravingtons Walk, Kings Cross, N1 9AF
Home Group Douglas Bader Park
You can check the information about the progress of the Home Group Douglas Bader park regeneration by calling the experts at the Home Group phone number 0345 141 4663 here or by sending the requests through the Home Group contact email [email protected]. If you prefer to mail, the details can be sent at the address:
Home Group, 2nd Floor, Bravington House, 2 Bravingtons Walk, Kings Cross, N1 9AF
Home Group UK Jobs
The details for all the job opportunities can be searched online via the page. The application has to be submitted online by signing in to the page. You can also fill in a contact form via the page and the recruiting team will contact back as and when the desired vacancy is available. The interested candidates can also contact through the Home Group Facebook page or on the Home Group LinkedIn page.
Home Group Data Protection Policy
If you wish to know the information which the Home Group team holds for you or to make any changes in your personal details, then you can get in touch with the Home Group data protection officer either by dialing the Home Group telephone number 0345 141 4663 here or via the Home Group contact email address [email protected] or send the requests by post at the following Home Group contact address UK. The details can also be submitted online using the page.
Home Group, 2 Gosforth Park Way, Gosforth Business Park, Newcastle upon Tyne, NE12 8ET
Home Group Complaints Number
The Home Group customer service centres always aim to render the best possible services. Still, if you are not happy with any of the aspect of the service, then you can quickly contact the advisors at the Home Group complaints number 0345 141 4663 here or submit the details in an online email form via the page.
The matter will be investigated and the advisors will take all possible steps to solve it within 20 working days. If, still, you are not happy with the given decision, the issue will be escalated to the senior officer. Again a review will be done and the outcome will be reached within 20 working days. Still, if you are not satisfied with the response, then the complaint can be referred to the Housing Ombudsman Service. The housing ombudsman can be contacted at their phone number 0300 111 3000 here or you can send the details via the fax number 0207 831 1942 or via the email [email protected] or by post at the address: Housing Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9GE
You also have the option of referring the issue to the Independent Complaints Panel. The panel can be contacted at the telephone number 0191 594 8808 here or via the email address [email protected] or even by mail at the following address
Home Group Independent Complaints Panel, C/O the Involvement Team, Home Group, 76 Wellington Street, Leeds LS1 2AY
During the complaints process, the customers can also seek free and impartial advice from various independent organizations such as Age UK or first tier tribunals. Age UK team can be contacted at the free helpline 0800 169 6565 here or by mail at the address: Age UK, Tavis House, 1-6 Tavistock Square, London WC1H 9NA. First tier (Property Chamber) tribunals can also be contacted and you may call the Home Group contact number 0345 141 4663 for more information. For the customers in Scotland, the problems about the factoring services or about the state of repair of the property, they can be raised to the First-tier Tribunal for Scotland (Housing and Property Chamber), the details of which can be checked by visiting the page
If you live in Scotland, then the issue can also be referred to the Scottish Public Services Ombudsman (SPSO) for the investigation. SPSO can be contacted at the free telephone number 0800 377 7330 here or via an online form through the page. You can also meet them in person at the address: SPSO, 4 Melville Street, Edinburgh, EH3 7NS or visit their web page for more related information. If the complaint related to the care services, then it can be referred to the Care Inspectorate. They can be contacted at the phone number 0845 600 9527 Call cost 7p per minute plus your phone company access charge here or via the fax number 0138 220 7289 or through an email address [email protected]. If there is any significant performance failure, then you may get in touch with the Scottish Housing Regulator (SHR). The SHR team is accessible at the contact number 0141 271 3810 here or through the web page.
At times, the customers can be reluctant to make the complaints themselves. So, you can find the details of the advocates in your area through the Scottish Independent Advocacy Alliance (SIAA) or Citizens Advice Bureau. The SIAA team is accessible at the telephone 0131 524 1975 or via the email [email protected] and via their web page. The details for the Citizens Advice can be checked by visiting their web page
Contact Home Group through social media like Facebook and Twitter account and via the mobile applications
Home Group was created in the year 1935 and is the only housing association that was formed by an Act of Parliament. The Home Group is one of the largest developers of new homes and providers of houses across the United Kingdom. The group provides homes for over 100,000 people in around 55,000 properties around the UK. Not only this, the experts work closely with NHS partners to provide integrated health, housing and social care. The HomeGroup customer services department is well trained and experienced to answer all your doubts and they can easily be contacted through telephone, through online contact form, live chat forums or via the social portals and the mobile apps.