Virgin Media Customer Service Numbers

For Virgin Media customer service you can use 150, and from other phones: 0345 454 1111 or use our signposting service number: 0843 837 5390 call will cost you 7p/minute plus your phone company access charge, you can find more free and local rate numbers on this page. This number is part of our call connection service, you can Call This Number and Save it Under “Virgin Media Number” on your phone, but remember- this is call connection service and is costing you the above charges.


Virgin Media number for broadband, TV and home phone from VM phone / mobile: 150, and from other phones: 0345 454 1111 local rate number. If you are calling in regards to Virgin Media mobile and mobile broadband customer service, call: 0345 6000 789 local rate number. If you are a new customer, call Virgin Media sales team 0800 052 2525 free number.




Virgin Media UK customer service address:
PO Box 333, Matrix Court, Swansea, SA7 9ZJ

Virgin Media has been recognized as UK’s fastest broadband service provider. It has introduced three plans for their customers; Big bundles, big connection and broadband. Along with these plans customers are provided some additional value added services. You can visit at webpage to get all kind of assistance. The services & plans offered by the company are also explained in detail on this webpage. Following are the customer contact support numbers of Virgin Media explained in detail:

Virgin Media contact number to pay bill

Virgin Media billing services:

If you want to make payment against bills to Virgin Media, you can do so by contacting at Virgin Media contact number to pay bill 0345 454 1111 (using any phone). You can also make a call at 150, Virgin Media phone number from Virgin phone. Virgin Media customer service opening hours are between 8 am to midnight. This service is available 7 days in a week. You can also make a payment through Virgin Media chat service which is available between 8 am to 8 pm on weekdays & between 9 am to 5 pm on Saturdays. The chat service is not available on Sundays. This contact number can be called upon for every kind of billing & payment assistance such as for online account management, for understanding broadband, TV & home phone bill, for cancelling broadband service contract with Virgin Media, etc.

Virgin Media customer service number

The customer service for Virgin media can be contacted at Virgin Media customer service number 0345 454 1111 from any other phone or 151 from Virgin mobile. The fault in service, complaint related to slow internet speed, for upgrading the package & other assistance you can call on these numbers. The services are available between standard timings. You can also contact Virgin Media through chat service which is available between 9am to 5 pm from Monday to Saturday.

Virgin Media complaint services number

If you are not happy with the services provided by Virgin Media, you can make a call at Virgin Media complaint number 0800 064 3820.  You will be charged 7p per minute for making call from other service provider phone. However, if you are a virgin mobile customer you can make a call at Virgin Media phone number 150 or if you have landline, call on Virgin Media landline number 789.

Virgin Media business faults contact number

If you are facing some difficulties related to business services of Virgin Media, you can complaint regarding Virgin Media business faults at Virgin Media business faults contact number 0800 052 0800

The complaint can also be filed by filling up Virgin Media complaint online form available at following link

Virgin Media Helpline number and engineer appointment service

virgin media engineer

If you are facing problem with the network service of TV, Broadband or internet services of Virgin media or any fault in your equipment which cannot be fixed by you, an appointment with engineer can be booked by calling at Virgin Media engineer contact number. Firstly you need to check that network status in your service area. You need to visit at link to check the status online. You can also check the status by calling at Virgin Media Helpline number 0345 454 1111 using any phone or at Virgin Media contact number 150 if using Virgin Media mobile phone. It also provides free Virgin Media contact number 0800 561 0061 toll-free number to check the service status. If everything is alright with the services of that particular area, the fault could be such that requires engineer service to fix it. You can fix a Virgin Media Engineer appointment by calling at Virgin media customer service telephone number.

You are also provided with the option to cancel or reschedule the appointment. You need to sign in your online account at & click on your appointments. After then choose ‘Reschedule’ option & enter the date on which you want to fix the appointment. Confirm the appointment by clicking ‘Confirm’. You can cancel the appointment by following the same procedure & instead of reschedule, click on “Cancel” & then confirm the option by clicking ‘Continue’. The rescheduling of engineer appointment service can also be utilized when Virgin Media engineer not turned up.

Virgin Media Buying & upgrading services and UK helpline number (Free)

If you are joining Virgin Media services for the first time you have option to make a call at Virgin media helpline UK number 0800 064 3820. The Virgin Media customer service opening time will start from 8 am in the morning till midnight for 7 days in a week. For getting services installed, you are required to give a call on Virgin Media customer services free phone number 0345 454 1111 from any phone or at Virgin contact number 150 from virgin phone or mobile. Virgin Media helpline opening hours starts at morning 8 am till 12 am for 7 days in a week. This number can also be called upon if you want to upgrade your broadband, TV or phone package.

Virgin Media Customer service number for upgrades

For upgrading mobile phone or tariff plans, you are required to make a call at Virgin Media Customer service number for upgrade 0345 6000 789 from any mobile phone or at 789  from Virgin Media mobile phone.

The chat option is also available for resolving upgradation queries; the chat timings are between 9 am to 10 pm. you are required to click on Virgin Media chat online link to talk to customer service experts.

Virgin Media Smartcall services

For availing smart call services of Virgin Media, you are required to get registered at . After getting registered, sign in to your account & click ‘My Apps’ option. Click ‘Smart Call’ tab & then ‘overview’ tab which will reflect the details about the App. Click on ‘Add a device’ option. Follow step by step instructions to register your smart phone. First of all you are required to check whether your device is compatible or not. Add the number, device name & talk plan related to your device. Review the details entered & confirm it. Select the check box to agree to the terms & conditions required for smart call service. at the end submit the details & complete the registration process. A link or 4 digit Virgin Media smartcall set up code will be sent on your device you are seeking to register. Enter the code in your smart call app & click ‘continue’. Your smart call app will be activated.

Other contact numbers of Virgin media services

For Virgin Media customer services call on alternate Virgin Media phone number free 0800 643 840 or Virgin Media customer service contact number 0800 064 3820. This number can also be called upon for Virgin Media Broadband Technical support, Virgin Media TV support and Virgin Media Phone support.

Virgin Media contact for new customer

The new customers are required to call on Virgin Media contact for new customer 0800 064 3820 for joining services of Virgin Media. This number can also be contacted for getting information regarding Virgin media Prices.

Virgin Media Helpline number toll-free

You can also call at Virgin Media Helpline number toll-free 0345 454 1111 to contact the customer service department. This number will directly connect you with customer service agent with whom you can discuss your query & get immediate response to your problem. However, if he is unable to resolve your matter, either he will forward your call to the right person or guide you the right way to resolve it. The call charges of 7p per minute shall be charged from customer plus service provider charges.

Phone number for Virgin Media sales

For getting sales information related to Virgin Media or to avail track order services you are required to contact on Virgin Media phone number sales 0808 115 8539

You are also provided with Virgin Media community forums for discussions & resolving various queries. You are required to visit the link  & post your query.

contact Virgin Media through email / Facebook

If you want to contact Virgin Media through email, there is not direct email address. However, you can write an email through Virgin Media UK email web form which is available online. Virgin Media can also be contacted through twitter account @virginmedia for resolving your queries. The Virgin Media customer support staff shall be available between 8am to 8 pm to answer your questions & resolving your queries. Virgin media customer help can also be gained through Facebook account by visiting at .

You can also send a mail at postal address of Virgin Media for availing its services or filing a complaint. Following is the address:
Virgin Media,
PO Box 333,
Matrix Court,
SA7 9ZJ.