Giffgaff Customer Service Contact Numbers, Helplines and Support

Giffgaff is a mobile telephone network operator that operates in the United Kingdom on the O2 network, the network is run as a Mobile Virtual Network Operator. Giffgaff is owned by O2’s owner Telefonica. The network was launched on 25 November 2009 and has added number of services and facilities to their forte over the years. The company initially launched prepaid numbers for all 2G and 3G operating mobile phones. Later on they added bundles of minutes, text and data and termed them as goodybags as suggested by the Giffgaff community forum. This goodybags was later developed and a new service called gigabags emerged. In 2014, the company also launched the 4G LTE network and expanded to a vast number of mobile phones.

GiffGaff

They even started providing phones on a contract bas with companies including Apple, Samsung, Sony, Microsoft, and Google. Recently Giffgaff also started with providing financial services and setting up projects like Giffgaff Money and many more. Giffgaff has the motto ‘the company run by you’ and does everything to remain true to their motto providing the best services to their customers. To know more about the company’s service and utilities you can visit their website www.giffgaff.com . We will discuss in detail the contact numbers, addresses & URLs that can be used to contact customer assistance of Giffgaff & also procedure for filing complaints.

Here you will find a list of Network Shortcodes for  GiffGaff.

https://community.giffgaff.com/t5/Using-giffgaff/Useful-Network-Shortcodes/ta-p/5131990#

If something is not working, feel free to call GiffGaff though their contact numbers

How to find Giffgaff Contact Number and Contacting an Agent

Let me start by saying: Giffgaf service are online bassed service. In order to ask Giffgaf agent a qustion.

  1. Visit this page: https://www.giffgaff.com/support/ask – You will need to be logged into your Giffgaff account
  2. Check the specific department you need in order to resolve your issue:ask-giffgaf-agent
  3. Let’s say your calls are not working. Check mobile services, then “Calls are not working”. Then, click “No, i still need help”:
    still-need-help
  4. From that point you will be leaded (depending on the specific issue) to your agent to deal with the issue.

Giffgaff Customer Complaint Service Number

Giffgaff ensures the best possible services for their customers bet whenever there is something wrong on their part they try to fix it as soon as possible. To facilitate this they have setup the “asks an agent” service online on their website. You can easily post in questions and ask your queries from agents working for the company. The issue will be fixed in 24 hours.

To contact the agent you first need to register on the company website and then you can visit this Giffgaff help link to post your queries https://community.giffgaff.com/t5/Help-Support/bd-p/QA1 . The website’s community forum also provides appropriate answers to your queries. The agents are present to answer there for all 24 hours and it is promised by the company for the issue to be resolved within 24 hours. If your problem is not solved within 24 hours you can use other third party service to solve your problems.

If you are unable to write a letter you can also send an email mentioning your complaint to the GiffGaff complaint email address [email protected]

To make an online payment to giffgaff you are required to register online on their website www.giffgaff.com. Once you have registered you can easily make a payment, view your previous transactions and also sign up for giffgaff money.

Complaints regarding mobile network and services can be sent to Ombudsman Services. You can write a letter to them or contact them via phone, fax or telephone.

https://www.giffgaff.com/support/complaints/complaints-code

Postal Address:

Ombudsman Services: Communications
PO Box 730
Warrington
WA4 6WU

  • Phone: 0330 440 1614
  • Fax: 0330 440 1615
  • Telephone: 0330 440 1600

For calling on 0330 numbers, national charges will apply. The numbers calling from abroad will cost depending upon the country from which you are calling.

This process however may take up to 5 business days to come up with a solution. Please mention your contact details in the letter so that the company can revert back to you as soon as they have a solution to your complaint.

Giffgaff money Complaints service

If you are not satisfied with the solutions provided by the agents or the online community regarding the giffgaff money services you can contact the third party service The Financial Ombudsman Service. You can write a complaint letter to them at the following postal address:

The Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London E14 9SR

You can also look for alternative solutions on the company website by visiting this link http://www.financial-ombudsman.org.uk/ . Please mention your contact details in the letter so that the company can revert back to you as soon as they have a solution to your complaint.

Giffgaff Agents and Community Support

Giffgaff agents are the company hired agents that help you solve your problems. You are first required to register on the company website and provide you query on the Giffgaff support link https://community.giffgaff.com/t5/Help-Support/bd-p/QA1 . You can expect your queries to be answered within 24 hours. The community on the website is very vast and constitutes the users of the mobile network and services. This community constitutes people from all over the world and always has convenient and innovative answers to your questions. The giffgaff community has a lot of threads available on the website; you can look into these threads to find pre existing answers. This service is available 24×7 and is very easy and convenient to use. If unable to find any answers in forums and threads, you can look for solutions in FAQs by visiting Giffgaff customer FAQ link https://community.giffgaff.com/t5/tkb/communitypage .

Giffgaff Payment Service

You can pay your bills online using a credit card or debit card safely and conveniently at any time of the day. All Major credit cards and debit cards including Visa, MasterCard, etc are accepted. This service is completely free and you can pay for your mobile bills, data packs or mobile handsets by going into My Payments section in My Account after logging in once you have registered. You can register online by visiting this link https://www.giffgaff.com/auth/signup. After the registration is completed you can log in to your Giffgaff account by going to this link https://www.giffgaff.com/auth/login .

Giffgaff Offers and Services

You can look for various deals and offers from Giffgaff at the following link https://www.giffgaff.com/index/offer. You can find offers for mobile products, network services and goodybags. If you require a new sim, you can get one for free at this link https://www.giffgaff.com/orders/free-sim. If you already have a sim and want it to get activated, visit this Giffgaff activate link https://www.giffgaff.com/activate.  To look for pricing of mobile services in UK, visit this link https://www.giffgaff.com/index/pricing .

Giffgaff customer service address

If you need assistance of Giffgaff customer services, you can do so by writing a letter & sending it to Giffgaff customer care address:

Giffgaff Operational Location

giffgaff ltd
Hertz House
11 Vine Street
Uxbridge
Middlesex
UBB 1QE

You can write a letter and enclose it in an envelope and send it to the address above mentioned.  Do not forget to mention the address at the back of the envelope. Please do not confuse this office to be a service centre as phone returns are not done here and this office is solely for complaint letter purposes. Please mention your contact details in the letter so that the company can revert back to you as soon as they have a solution to your complaint.