PDSA Telephone Numbers:

PDSA Customer Service Direct Contact Number:
0800 731 2502
Call This Number and Save it Under “PDSA Number”.



PDSA Numbers
Helpline UK Contacts International Contact Numbers
PDSA Customer Service Phone Number 0800 731 2502 +44 800 731 2502
PDSA Contact Number (donations) 0800 0199 166 +44 800 0199 166
PDSA National Enquiry Line and Vet Care Number 0800 917 2509 +44 800 917 2509
PDSA Helpline (veterinary services) 0800 800 151 +44 800 731 2502
PDSA Insurance Customer Service Team 0800 980 6000 +44 800 980 6000
PDSA Insurance Claim Number 0333 234 0599 +44 333 234 0599
PDSA Insurance Customer Service Number 0333 234 0605 +44 333 234 0605
PDSA Freephone Number (donations) and Complaint Number 0800 019 9166 +44 800 019 9166
PDSA Donor Development Team 01952 797280 +44 1952 797280
PDSA Fundraising Team 0800 508 8323 +44 800 508 8323
PDSA TRF Telephone Number 0800 091 0696 +44 800 091 0696
PDSA Free Phone (gift will queries) 0800 691248 +44 800 691248
PDSA Will Offer Phone Number 0808 168 1587 +44 808 168 1587
PDSA Workplace Giving Helpline 0208 381 2479 +44 208 381 2479
PDSA Free Phone ( for volunteers) 0800 854 194 +44 800 854 194
PDSA Phone Number( gift in someone’s memory) 0800 591 248 +44 800 591 248
PDSA Gift Shop Customer Service Team 0333 400 3627 +44 333 400 3627

PDSA Customer Service Address

You can write in your queries or requests at the following PDSA addresses as per your requirement.

The PDSA head office address is

Whitechapel Way, Priorslee, Telford, Shropshire TF2 9PQ

If you would like to volunteer yourself with PDSA, you can write in a mail at the following PDSA address

PDSA National Volunteering Centre, Unit 8/9 City Business Centre, Hyde Street, Winchester, Hampshire

If you would like to request for home and business collection boxes or if you require help for your pet, you can send in the request at the following address

National Customer Service Centre, Prospect House, North Hylton Road, Sunderland, SR5 3AD

PDSA is the United Kingdom’s leading veterinary charity, with 51 pet hospitals and over 380 pet practices supporting pets and their owners throughout the country. Since decades, PDSA has been a lifeline for sick and injured pets. Along with the dedicated staff, the company has a network of more than 4,500 volunteers who provide vital support throughout the UK. The company’s mission has always been for saving and protecting pets and providing free veterinary services to the sick and injured animals. You can call PDSA customer service at 0800 731 2502.

PDSA Contact

The people can contact the PDSA team through so many ways like via telephone, email, postal methods or can even visit the local PDSA hospital or charity shop. If you require PDSA services for your own pet, you can contact the PDSA support team by calling the PDSA phone number 0800 731 2502. Here before calling, you need to fist check if you are eligible to use the PDSA vet care services via the link https://www.pdsa.org.uk/vet-services/eligibility . If you are a supporter to the PDSA work and would like to extend it by way of some donations, you can contact the team by dialing PDSA contact number 0800 0199 166. For all the general enquiries, you can send in the details online via the page https://www.pdsa.org.uk/contact-us/general-enquiries-form and the PDSA team will make all possible efforts to resolve the query as early as possible. If any of your queries have not been answered, you can contact the PDSA National Enquiry line on 0800 917 2509

PDSA Veterinary Services

You need to check if you are eligible for PDSA Veterinary Services by filling the details in the online form available or you can call the PDSA helpline on 0800 731 2502. The PDSA vets opening times are from Mon – Fri 9.00am to 5.00pm.

PDSA Pet Insurance

The insurance cover can protect you against any unexpected costs which can be hard to budget for. You can contact the PDSA insurance customer service team on the phone number 0800 980 6000 from 8am – 8pm Monday to Friday and 9am – 5pm Saturday.

If you have to make a claim on PDSA pet insurance cover, you can call the PDSA insurance claim number 0333 234 0599 and for any other queries you can dial the PDSA insurance customer service number 0333 234 0605. The phone lines are open from Monday to Friday: 8.00am – 6.00pm and Saturday: 9.00am – 2.00pm

PDSA Vet Care Services

You can purchase all the vet care products from the Myvetstore, online PDSA shop. For any information, you can contact the customer care team at PDSA vet care number 0800 917 2509 or can also email your requests related to PDSA vet care services at PDSA email [email protected]

PDSA Animal Awards Programme

PDSA runs the PDSA animal award programme to recognize the role of animals in the society. If you know of an animal that you believe deserves a PDSA award, has either saved a life or been seriously injured while carrying out official duties, you can send in the details at the following address

Gill Hubbard, Awards and Heritage Manager, PDSA, Whitechapel Way, Priorslee, Telford, Shropshire TF2 9PQ

PDSA Donations

The PDSA donations really make a lot of difference to the thousands of pets that need help and care. You have been given various options to extend the support as explained below-

  1. Single / one off donation– you can choose the amount you would like to donate and make it online using the link https://www.pdsa.org.uk/get-involved/donate-to-pdsa/one-off-donations.
  2. Regular donations– Regular like monthly donations also makes a great help to PDSA. This can also be given online via https://www.pdsa.org.uk/get-involved/donate-to-pdsa/regular-donations . You can also subscribe for newsletter from PDSA so that you are always updated about the latest company information like how your support has benefitted various pets around. Donations can also be made over the phone by calling then PDSA freephone number 0800 019 9166.
  3. Sponsor a pet– you can also choose to sponsor a pet by using the information on the website.
  4. Giving major gifts– A major gift means a gift of £1000 or more is one of the effective methods to show your love and care for the pets. This can help to save the life of so many pets across the UK. If you want to have more details on this, you can contact the PDSA Donor Development Team on the phone number 01952 797280 or you can also send in your queries via email at [email protected] .

PDSA Pet Protectors Kids Club

You can join the PDSA Pet Protectors Club via the page <ahref=”https://www.petprotectors.org.uk/join/join-theclub”>https://www.petprotectors.org.uk/join/join-the-club and to get more information you can contact the pet protectors headquarters online by filling the details in their online form. Fund raising– you can come up with your ideas to raise the funds for the cause, or can organize any kind of events, and can also check the fundraising guide given by the company. The funds can be raised through various ways like organizing an event, to give up any of your personal habit for a pet, to give away your old car for cash, or to create your own fund raising page. To get more information, you can contact for the support from PDSA fundraising team on 0800 508 8323. Alternatively, you can also register online by filling the form https://www.pdsa.org.uk/get-involved/fundraising-for-pdsa/registering-an-event .Recycling to raise funds for PDSA– old stamps, ink cartridges and foreign coins, all can be used for recycling to support funds for PDSA. Like to help a pet, you can send your old stamps to the following address

Whitechapel Way, Priorslee, Telford, Shropshire TF2 9PQ

Ink cartridges can also be recycled for the purpose and you can get all the information by calling the PDSA TRF on 0800 091 0696. You can also send in the queries via email at PDSA email [email protected] . If you have arranged for a box of cartridges for collection, you can contact the support staff to collect your items by dialing the PDSA telephone number 0800 091 0696 Even you can send your old mobiles, cameras, music players etc for recycling. When you have some foreign coins, you can use them to raise PDSA funds. Either they can dropped at any local PDSA Shop or pet aid hospital, or you can call PDSA fundraising team on 0800 508 8323 for more information.

Gifts in Wills– it is not only about just taking care of sick pets, but also to provide awareness among the pet owners to give the best environment for their much loved pets. This is one of the best options to extend your support through leaving a legacy by way of gift. If you have queries about how to gift to PDSA in your will, you can call the PDSA free phone 0800 691248 from Monday – Friday 9am – 5pm or can also email the questions to PDSA email address [email protected] . PDSA has a network of solicitors who can make sure that the Will is accurately made and is legal.

The free Will offer is given by the company and to get more information you can contact the team on PDSA Will offer phone number 0808 168 1587. PDSA has been associated with the Certainty National Will Register to provide you with free Will registration and for the information you can contact the Certainty helpline on 0800 731 2502. Give as you Earn (or Workplace Giving) – this is one of the best ways to make the donations on regular basis from your pay. For any information, you can call the PDSA Workplace giving helpline on 0208 381 2479. Be a Volunteer– you can volunteer yourself to be a part of the PDSA’s activities and events, and you can contact them at PDSA free phone 0800 854 194 for further details. Gift in Memory– you can make the donations in the memory of your loved ones and contact the PDSA team at PDSA phone number 0800 591 248 for the related information

PDSA Charity Shop

If you are looking for any nearby local PDSA charity shop, you can visit the page https://www.pdsa.org.uk/near-me?filter=3 and enter the postcode in the desired box

PDSA Gift shop

You can shop for various products online from the PDSA gift shop. For any enquiries, you can contact the PDSA gift shop customer service team on 0333 400 3627. They are available from Monday to Friday 8.30am to 5pm. If the query is regarding your orders, you can contact the PDSA orderline team at 0800 731 2502
, available for 24 hours.

If you prefer to write, you can send the orders or letter to the following address

PDSA Trading Ltd, Woodview Road, Paignton, Devon, TQ4 7NG

The team can also be contacted online via an online form at the website

PDSA Complaints

PDSA always aim to respond speedily to satisfy their supporters, volunteers and customers. If you have any complaints for the PDSA Fundraising activities, you can call the support staff on the PDSA complaint number 0800 0199 166. You can also email the issues via the PDSA contact form https://www.pdsa.org.uk/contact-us/general-enquiries-form . The complaint letter can also be sent though the postal method at the following PDSA complaints address

Head of Customer Service, PDSA, North Hylton House, North Hylton Road, Sunderland, SR5 3AD

If you are not satisfied with the given result, you can further refer the complaint to the Fundraising Standards Board for final settlement at http://www.frsb.org.uk/complaints . If there is any complaint regarding the PDSA veterinary services, you need to contact the PDSA pet aid hospital or the place where the pet was treated. If you have complaint for the PDSA retails store, you can write in the letter to the following address

Retail Operations, PDSA Head Office, Whitechapel Way, Priorslee, Telford, Shropshire, TF2 9PQ