National Express UK Numbers

National Express is the leading transport provider of bus, coach and rail services in the United Kingdom and many other countries like North America and North Africa. National Express contact number is 0121 254 7272 (http://www.nationalexpress.com/help-and-advice/contact-us.aspx).

National Express Phone numbers

Helpline UK Contact Numbers International Contact Numbers
Travel Queries Or Bookings 0121 254 7272 +44 871 781 8181
Amendments Or Cancellation / Disability Assistance 0371 781 8181 +44 371 781 8181
Registered Office Main Switchboard Number 0845 013 0130 +44 845 013 0130
Textphone Number 0121 622 2717 +44 121 622 2717
Disabled Persons Travel Team Phone Number 08717 818179 +44 8717 818179
Disabled Persons Travel Team Fax Number 0121 666 6872 +44 121 666 6872
Disabled Persons Travel Team Textphone Number 0121 455 0086 +44 121 455 0086
For Text Messaging For Wrong Behavior 07786 200 496 +44 7786 200 496
Investor Relations Team 0121 460 8658 +44 121 460 8658
Media Queries 0121 460 8401 +44 121 460 8401
Media Queries Out Of Office Hours 07768 557 592 +44 7768 557 592
UK Bus Media Queries 0121 460 8867 +44 121 460 8867
UK Coach Media Queries 0121 460 8419 +44 121 460 8419
Corporate PR or Financial Queries 020 7379 5151 +44 20 7379 5151
West Midlands Buses Customer Relations Department 0121 254 7272 +44 121 254 7272
West Midlands Buses Direct Debit Team 0121 254 6363 +44 121 254 6363
C2C Customer Relations Team 0345 744 4422 +44 345 744 4422
London Travelwatch 0203 176 2999 +44 203 176 2999
Consumer Council For Northern Ireland 0800 121 6022 +44 800 121 6022
Bus Users 0300 111 0001 +44 300 111 0001

National Express contact timings

Customer support

Amendment service

Disability assistance

Complaint support

Monday-Sunday 8AM-10PM
Travel service support Monday-Friday 8AM-8PM and

Saturday-Sunday 9AM-4PM

National Express Contact Address

You can contact the National Express support team for your enquiries or requests at the registered office by post at the following National Express mailing address. If you wish, you can also write directly to the National Express coach managing director at the same address.

The Communications Team, National Express Group, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD

National Express Contact Us

  • The UK coach customers can contact the National Express customer service team for any of the travel enquiries or you can get the National Express ticket on phone at the National Express contact us phone number 0121 254 7272. The phone lines are open from Mon-Sun 8AM-10PM. The team is also readily accessible on social portals like twitter or face books accounts or you can send the queries by email by submitting the National Express online enquiry form  . At this same page, you can fill in the details to have the live chat sessions with the advisors and they would happily assist you.
  • Alternatively, you can also call the National Express registered office main switchboard number 0845 013 0130.

booking and advice numbers

 National Express Amendments

If you wish to make any changes, cancellation or any other queries, then you may call the National Express customer service number 0371 781 8181 from Mon-Sun 8AM-10PM. The changes can also be made online using the contact form via this National Express amendments page

National Express Eurolines Contact

For all the general queries of if to make the bookings, you can call the National Express Eurolines contact number 0121 254 7272 and to make any changes, you can dial the National Express phone number 0371 781 8181. You can also ask any of the questions online via this page . If you are looking for more information, you may visit this page

National Express Coach Tracker

You can easily track your coach online using the coach number across the UK via the National Express coach tracker page and you will get updated if the coach is late or on time. If you are looking for the National Express coaches phone number for various stations, you may visit this page for details.

National Express Emails Updates

You can register for the National Express email updates alerts to get the information on latest updates, news and offers and competitions by visiting this page

National Express Stop Finder

You can submit the name of your stop and will find the list of stops near to that area using the National Express stop finder page

UK Stop Finder national express

National Express Disability Assistance

  • If you use a wheelchair, or any other disability, or for any general queries, you are required to inform the National Express assisted travel team for help at least 36 hours in advance at the National Express helpline 0371 781 8181. The phone lines for National Express disability assistance team are open from 8 AM-10 PM, 7 days a week.
  • You can send the requests by email as well at the National Express contact email addl@nationalexpress.com. For the speech or hearing impaired customers, the text phone services are also available at the National Express text phone number 0121 622 2717 or +44 121 622 2717 when calling from abroad.
  • Alternatively, if you require help all through the journey, you can also contact the National Express disabled persons travel team on the phone number 08717 818179 from Mon-Sun 8 AM- 8 PM or you can send the requests by fax at the National Express fax number 0121 666 6872. The team can also be contacted by email at the National Express contact email DPTH@nationalexpress.com . The customers can also use the minicom services at the textphone number National Express 0121 455 0086

National Express Technical Assistance

If you are facing any problems while making the bookings online, you can contact the National Express booking team on the National Express technical assistance phone number 08717 818181.

National Express Investor Relations Contacts

If you have queries for the financial or share price information, you can call the National Express investor relations team at the National Express investor relations contact number 0121 460 8658. You can also contact by email at the National Express contact email ir@nationalexpress.com or by post at the above mentioned National Express mailing address

National Express Media Relations Contacts

  • The journalists can contact the National Express press team for their media related queries at the National Express media relations contact number 0121 460 8401 or via email at the National Express contact email anthony.vigor@nationalexpress.com . The corporate PR or financial queries can be made at the phone number 020 7379 5151 or by email at natexp-maitland@maitland.co.uk . For all the enquiries out of the office hours, you can dial the National Express phone number 07768 557 592.
  • In regard to the National Express UK bus, the media queries can be asked by calling the National Express phone number 0121 460 8867 and for the UK coach, you can contact the head of media at the National Express phone number 0121 460 8419. You may visit this page  to check for the media contact details of the concerned region.

 National Express Affiliate Scheme

You can make the registration online to be an affiliate via this National Express affiliate scheme link

National Express Lost Property Team

While travelling if any of your property has been lost or left behind, you can get in touch with the National Express lost property team at the National Express contact number 03717 818181

National Express Safety Centre

If you see any kind of anti social behavior while travelling, you should contact the National Express service support team on the National Express safety centre helpline 03717 818181, accessible for 24 hours. You can also use the text services, like texting “ASB”, your coach code and little details to the number 07786 200 496.

National Express Youth Promise Policy

The youth promise enables the National Express group to help the young people to grow in their work, education as well as life. If you wish to send your requests or want to have more details, you can send an email at the National Express youth promise policy contact email youth.promise@nationalexpress.com

National Express West Midlands Buses Contacts

  • If you have any queries, suggestions or problems with the bus services in the West midlands, you can get in touch with the National Express bus customer relations department by calling the National Express west midlands buses contact number 0121 254 7272 or by mail at the following address

Customer Relations, National Express West Midlands, 51 Bordesley Green, Birmingham B9 4BZ

  • In the case if your ticket or ID card has been lost or stolen, you can contact the National Express direct debit team on National Express contact number 0121 254 6363.

 National Express Trains Services

If you have any queries or issues concerning the train services, you can call the c2c customer relations team at the National Express trains service phone number 0345 744 4422 (option 6) from Mon-Fri 8AM-8PM and Sat-Sun 9AM-4PM or via email at contact@c2crail.co.uk or via the online contact form  and even by post at the address:

FREEPOST ADM3968, Southend, SS1 1ZS

National Express Feedback Form

You can provide your comments or suggestions while accessing the website to the National Express accessibility team via the National Express feedback form  so that they can improvise the web pages for flawless usage.

National Express Customer Service Complaints

  • National Express focuses on providing quality services but sometimes things may go wrong, so with the highly qualified customer support team, National Express endeavor to resolve any problem promptly and to the customer’s satisfaction. For any complaints about the services of the National Express, or some other reason the customer can contact the National Express customer relations team at the National Express contact number 03- 0371 781 8181.
  • The phone lines are accessible from Mon-Sun 8 AM-10 PM. If the complaint is about a journey, then you need to speak to the bus or coach company directly.
  • If you have any complaints about the local bus services in the West Midlands, Coventry or the Midland Metro tram, you can call the National Express customer relations team at the National Express phone number 0121 254 7272 or contact online by submitting this form or by email at the National Express contact email  travelcare@nationalexpress.com
  • For the issues regarding the c2c train services, you can contact the customer relations team by email at contact@c2crail.co.uk or at the phone number 0345 744 4422.
  • If you are not satisfied with the way your complaint has been dealt with and for the issues concerning journeys in the London area (including the c2c services), you can escalate the matter to the London TravelWatch.
  • They can be contacted over the phone at the number 0203 176 2999 from Mon-Fri 9 AM-5 PM. The customer service team can also be contacted via email at enquiries@londontravelwatch.org.uk  or even by post at the following address:

London TravelWatch, 169 Union Street, London, SE1 0LL

  • You canther related information via this page  .
  • In case of the journey in Northern Ireland, the issue can be referred to the Consumer Council for Northern Ireland. They can be contacted at the phone number 0800 121 6022 and other details can be checked via their page . And if the journey was anywhere in Britain, or for the issues regarding the bus services, you can contact the Bus Users. They can be contacted at the telephone number 0300 111 0001 or via email at complaints@bususers.org or via mail at the following address

Victoria Charity Centre, 11 Belgrave Road, London SW1V 1RB

Regarding the online transactions issues, the complaints can also be referred to the European online dispute resolution platform via this page

Contact National Express through social media- Facebook, Twitter & apps

National Express Website
National Express Online Registration
National Express Online Login
National Express Facebook
National Express Twitter
National Express Google Plus
National Express Instagram
National Express YouTube
National Express LinkedIn
National Express RSS Feed
National Express Blog
National Express IOS App
National Express Android App