For Severn Trent customer service you can use their WhatsApp line, its very simple.
- Supply issues – 0800 783 4444 (24/7)
- Billing queries: 0345 7500 500
- Monday to Friday: 8am to 6pm Saturday: 9am to 1pm Bank Holidays: 8.30am to 5.30pm. Closed on Christmas Day, Boxing Day and New Year’s Day
- Emergencies – 0800 783 4444 (24/7)
You can use Our signposting service number: 0843 837 5502 call will cost you 7p/minute plus your phone company access charge, you can find more free and local rate numbers on this page. This number is part of our call connection service, you can Call This Number and Save it Under “Severn Trent Number” on your phone, but remember- this is call connection service and is costing you the above charges.
For any of the issues related to the water supply, the Severn Trent customer services are readily accessible at the Severn Trent water customer services free phone number 0800 783 4444. The users can contact the team anytime as the phone lines are open for 24 hours, 7 days a week. You can also contact by email by filling in the online contact form via this page and the team will be happy to assist further. You can also select any of the various mentioned languages as per your preference in order to be contacted through the page
Severn Trent Water Contact Numbers
|Helpline||UK Contact Numbers||International Contact Numbers|
|Customer Services/ Emergency Number||0800 783 4444||+44 800 783 4444|
|Billing Questions/ Moving Home Number||0345 750 0500||+44 345 750 0500|
|Switchboard Number||0247 771 5000||+44 247 771 5000|
|Textphone Number||0800 328 1155||+44 800 328 1155|
|BT Typetalk Textphone||18001||18001|
|Discuss Payment Issues||0345 602 2777||+44 345 602 2777|
|Trust Fund||0121 355 7766||+44 121 355 7766|
|Recruitent||0247 771 6799||+44 247 771 6799
|Questions For Apprentice Programme||0247 632 3260||+44 247 632 3260|
|Press Office||0247 771 5640 and
0345 602 0659 (outside office hours)
|+44 247 771 5640 and
+44 345 602 0659 (outside office hours)
|Press Office US Team||+1-215-283-3467|
|Questions For Tankered Trade Waste Services||0345 608 0107||+44 345 608 0107|
|Details For Tankered Waste Invoices||0247 771 5718||+44 247 771 5718|
|Retailers Questions About Invoices||0247 771 5904||+44 247 771 5904|
|Self Lay Questios||0800 707 6600||+44 800 707 6600
|Watersure Scheme Details||0800 085 4986||+44 800 085 4986|
|Step Change Debt Charity||0800 138 1111||+44 800 138 1111|
|Consumer Council For Water (CCW)||0300 034 2222||+44 300 034 2222|
|Registrar- Equiniti Contact||0371 384 2967||+44 121 415 7044|
|Water Plus Contact- Business Services||0345 072 6072||+44 345 072 6072|
|Water Industry Redress Scheme (WATRS)||0207 520 3801||+44 207 520 3801|
Severn Trent opening hours
|Mon- Fri 8AM – 9PM and
Sat 8:30AM – 5:30PM, including the bank holidays
|Payment issues||Mon- Fri 8AM- 8PM and
Sat 8AM- 1PM
Severn Trent Water Head Office
In order to get in touch with the Severn Trent water head office team for any issues, you can contact at the following address
Severn Trent Centre, 2 St John’s Street, Coventry, CV1 2LZ
Severn Trent Contact Address
You can post your correspondence at the below mentioned Severn Trent contact address and the Severn Trent customer care team will take all likely steps to reply back as soon as possible. You may dial the Severn Trent switchboard number +44 247 771 5000 if required.
Severn Trent, PO Box 409, Darlington, DL1 9WF
Severn Trent Live Chat
The Severn Trent customer care team is also available through the Severn Trent to live chat sessions via the page for help and advice.
Severn Trent Disabled Customers
If you are a hearing-impaired customer and would like to discuss any of the issues regarding bills, or supply, you may call the Severn Trent textphone number free 0800 328 1155. A BT typetalk telephone relay service is also accessible by dialing 18001 followed by the Severn Trent contact number 0345 750 0500 and you can speak to the Severn Trent customer services. The team can also be contacted via the live chat sessions as explained above.
Severn Trent Water Billing Contact
For any of your questions related to billing, you can contact the Severn Trent customer service team at the Severn Trent services telephone number 0345 750 0500. The Severn Trent opening hours are from Mon- Fri 8AM – 9PM and Sat 8:30AM – 5:30PM, including the bank holidays.
Severn Trent Water Emergency Telephone Number
In the event of an emergency like no water supply, or low pressure, bad water taste or odour, water or sewage leakage etc, you can dial the Severn Trent water emergency telephone number 0800 783 4444. The phone lines are accessible for 24 hours, 7 days a week.
Severn Trent Water Payment Options
The various options are being offered to the users to pay off their bills, as explained below-
Online– through your online account, you can easily pay using your credit or debit card.
Monthly Payment Plan Online– You can set up the monthly payment plans like direct debit and water card, online by signing in the account via this page or you can call the advisors at the Severn Trent contact number 0345 750 0500. Through direct debit, the monthly payment is taken every month automatically from the account. The water card can be used at any of the PayPoint stores, the details of which can be checked by visiting the page.
At the Bank-the payments can be made over the bank counters
Post Office– cash payments can only be made at the post office branches
Over the Phone– you can easily pay off using your credit or debit card over the telephone at the Severn Trent water bill payment phone number 0345 750 0500
By Post– the cheques made payable to Severn Trent Water Ltd can be sent by post at the following address-
Severn Trent Water Ltd, Providence Row, Durham, DH1 1RR
Via Barclays Pingit app– you can download the Barclays Pingit app via the page and pay your bills
Email in-box– the business customers can send their remittances electronically via the Severn Trent email address [email protected]
Severn Trent Payment Issues
If you are facing any financial difficulties while making the bill payments, you can contact the Severn Trent customer services at the Severn Trent phone number 0345 602 2777 from Mon- Fri 8AM- 8PM and Sat 8AM- 1PM and discuss various options available like monthly, fortnightly or weekly payment plans.
You can also seek free independent advice from some other organizations as follows-
Citizens Advice Bureau via the page
Severn Trent Trust Fund Contact Number
The Severn Trent trust fund provides financial assistance to the Severn Trent customers who are not able to pay their water bills. You can get all the related information by calling the Severn Trent trust fund contact number 0121 355 7766 or can apply for the grant through their page
Severn Trent WaterSure Scheme
If you are in a low-income grade, but the water consumption is high, then the Severn Trent WaterSure scheme can help you in managing your account. You are required to submit the declaration form via the page. If you have any questions, you may call the free phone number 0800 085 4986
Severn Trent Water Home Move Team
While moving home, you can check the Severn Trent supply in the desired area through the page and if you are not able to check, you can discuss the same with the Severn Trent support staff at the Severn Trent phone number 0345 750 0500.
If the supply is not accessible in your area, then you also have been given an option to check for the supplier via this page. You can mention all your moving details like address, meter readings, etc online by signing in the account or by calling the Severn Trent moving home number 0345 750 0500 up to 28 days in advance. You can apply for the meter online through this page
Severn Trent Water Meter Reading
The users can easily submit the meter reading by logging into their online account via this page. Even if you do not have an account, still, you can submit the readings online through the page. If you are looking for any assistance while reading the meter, then you may check the tips online through the page
Severn Trent Water Problems
If you are facing any issues regarding the water supply, you can report the same online by submitting the details via this page, along with mentioning all your contact details so that the customer service members can revert back as early as possible. You can also track the status of your report by visiting the page
Severn Trent Priority Customer
The customers with special needs like physically impaired, disabled, ill, hospitalized etc can get themselves registered for the Severn Trent priority services like password protection, alternative bill formats, meter read service, nominee scheme etc and to check the eligibility may visit this page. The registration form for the same can be submitted online via this page. For any advice in this regard, you may call the contact number 0345 750 0500 and in case of any priority emergency, or any problems in supply, you may dial the free phone number 0800 783 4444
Severn Trent Water Bereavement Number
In the case, if any of your family members have passed away, you are required to notify the support team at the Severn Trent water bereavement number 0345 750 0500 or via email at the email address [email protected] and the team will make further changes.
Severn Trent Education Centre
In order to arrange for the educational workshops or tours, you may contact the Severn Trent education centre team either by calling or sending an email. The contact details for different centres are available via this page
Severn Trent Self Lay Policy
Severn Trent Careers
You can check all the work opportunities and apply online via the page. For any questions about your application, you can call the Severn Trent recruitment team at the Severn Trent phone number 0247 771 6799 or via email at the Severn Trent email address [email protected] . If the questions are concerning the apprentice programmes and careers, then you may call the team at the Severn Trent phone number 0247 632 3260 or via the Severn Trent email contact [email protected] . If you are a supplier and would like to work with, then you can send the details via the Severn Trent email [email protected]
Severn Trent Corporate Responsibility Programme
If you have any questions or feedback about the Severn Trent corporate responsibility programme, you can send the details through the Severn Trent email [email protected]
Severn Trent Press Office
The journalists can discuss all their media-related questions with the Severn Trent press office team either at the Severn Trent press office number 0247 771 5640 or via the Severn Trent email address [email protected] . If you are calling outside the office hours, then you may dial the Severn Trent press office number +44 345 602 0659. The Severn Trent press office US team can be contacted at the Severn Trent phone number +1-215-283-3467
Severn Trent Registrar
The Severn Trent registrar is Equiniti. If you have any questions about your shares’ account or any shareholding information, you can contact them at the telephone 0371 384 2967 (or +44 121 415 7044 when calling from outside the UK) from Mon- Fri 8:30AM- 5:30PM or can contact at the following address
Equiniti Limited, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA, United Kingdom
You can also register for the services online through this page
Severn Trent Business Account
For any questions about the business services, you are required to now contact the Water Plus (Severn Trent and United Utilities have joined to create a new water retail company, called Water Plus for business customers). They can be contacted at the phone number 0345 072 6072 or via the email address [email protected] and more information can be checked through their page. Alternatively, you can also call the Severn Trent business contact number (here ) for any general questions or can send the details via the Severn Trent email [email protected] or through the online contact form or via post at the following address. If you wish to mention any comment or suggestion about the services, you can do so online through the page
Severn Trent Services, PO Box 6468, Coventry, CV3 9NT
If you have any questions about the Severn Trent tankered trade waste services, the Severn Trent business team can be contacted at the Severn Trent business contact number 0345 608 0107 and the team will be happy to assist further. If you wish to know about the charges for tankered waste or would like to ask about your invoice, you can send the details via the Severn Trent email [email protected] or can call the Severn Trent contact number 0247 771 5718. You are required to complete the entire tankered waste application process as explained through this page. The samples are required to be sent at the following address
FAO: Tankered Trade Waste, Severn Trent Water – STW, Stoke Lane, Burton Joyce, Nottingham, NG14 5HL and if you have any questions to ask, then you may call the Severn Trent contact number 0345 608 0107. You may check the opening hours of the different Severn Trent locations via this page.
Severn Trent Whole Sale Contact
As a retailer, you can sign in to your online account through the portal. If you have any questions to ask, you can send them to the Severn Trent wholesale market unit via the Severn Trent email [email protected]. If you have questions about your invoice, then you may call the Severn Trent finance service centre (FSC) at the Severn Trent phone number 0247 771 5904 or send the requests via the Severn Trent email [email protected].
In the case of any emergent situation like no water supply, or leakage, or bad taste etc, you can call the Severn Trent water free phone number 0800 783 4444. The phone opening hours are 24 hours a day, 7 days a week.
Severn Trent Complaints
The company adheres to all the rules and regulation. If, however, you have any issues regarding the services, you can surely get in touch with the Severn Trent customer services and register your complaint about an investigation. If it is regarding the bills, you may call the Severn Trent contact number 0345 750 0500 from Mon- Fri 8AM- 9PM and Sat 8:30AM- 5:30PM and for issues regarding the supply or sewerage, you may dial the Severn Trent free phone number 0800 783 4444, open for 24 hours a day. The physically impaired customers can use the textphone services at the Severn Trent phone number 0800 328 1155 anytime of the day. You can also send the details by email via the Severn Trent complaints email [email protected] or by mail at the following address
Severn Trent Water, Customer Care Team, PO Box 409, Darlington DL1 9WF
If you are no happy with the given response, you can make a request to the Severn Trent customer care team to review the case again and the team would be happy to assist further.
Still, if you are not satisfied with the final decision, you may refer the issue to the Consumer Council for Water (CCW). They can be contacted at the telephone 0300 034 2222 or at their address: Consumer Council for Water, 1st Floor, Victoria Square House, Victoria Square, Birmingham B2 4AJ and you can check more details via their page
If the issue still remains unresolved, the matter can be escalated to the Water Industry Redress Scheme (WATRS). They can be contacted at the phone number 0207 520 3801 or you can send a request for an application via the email [email protected] or contact by mail at the address: WATRS International Dispute Resolution Centre, 70 Fleet Street, London EC4Y 1EU and more details can be checked via the page
Contact Severn Trent Water by Facebook, Twitter and other apps
Severn Trent Water is one of the most trusted water companies across the United Kingdom and internationally, serving over eight million people, with the vision to offer the high quality services and providing maximum value to the users’ money. It is registered in England and Wales and is operating through businesses- Severn Trent Water and Severn Trent Business Services. The trained advisors can easily be reached for any help over the telephone, via the online forms or through the social portals.
|Severn Trent Water Website|
|Severn Trent Water Online Login|
|Severn Trent Water Online Registration|
|Severn Trent Water Facebook|
|Severn Trent Water Twitter|
|Severn Trent Water YouTube|