Bank of Scotland UK Telephone Numbers

The Bank of Scotland is the oldest bank in scotland, with now nearly 300 branches, and serving over 2.8 million customers. The customer care team is readily accessible via the telephone number: 0345 721 3141 local rate call., online or social platforms to help and advice and serves best with their exceptional customer service skills.

Bank of Scotland contact numbers

Helpline UK Contact Numbers International Contact Numbers
Customer Services- Bank Accounts 0345 721 3141 +44 1313 37 42 18
Savings Queries 0345 602 0304 +44 1313 37 76 86
Mortgage Enquiries 0345 850 0842 +44 131 339 2573
Car Finance Queries 0333 202 7968 +44 333 202 7968
Travel Money Contact 0345 246 0006 +44 131 339 2573
Internet Banking Help 0345 602 0000 +44  113 279 8302
Sign Video Services Queries 0208 463 1120 +44 208 463 1120
Lost Or Stolen Card Report 0800 028 8335 +44 131 454 1605
Credit Card Queries 0345 964 5645 +44 173 357 4121
Credit Card Application Enquiries 0800 328 5984 +44 800 328 5984
Credit Card Care Services 0844 871 5408 +44 844 871 5408
Credit Card Repayment 0345 605 1150 +44 131 339 2573
Apply For Personal Loans 0345 600 4611 +44 131 339 2573
Queries Of Customers With Loan Agreements Beginning With “100”, “77” Or “7/” 0345 604 7291  +44 131 339 2573
Queries Of Customers With Loan Agreements Beginning With “84” Or “15” 0345 744 4455 +44 131 339 2573
Branch Purchased Investments Queries 0345 835 7375 +44 131 339 2573
Online Investments Queries 0345 835 5727 +44 131 339 2573
Share Dealing Queries 0345 606 1188 +44 131 339 2573
Bereavement Services Team 0800 056 0073 +44 131 278 3705
Insurance Queries- Home, Travel, Pet 0345 723 3343 +44 131 339 2573
Car Insurance 0800 072 8962 +44 800 072 8962
Car Insurance Claims 0330 0185561 +44 330 0185561
Breakdown Cover 0330 159 1978 +44 330 159 1978
Business Insurance 0345 377 0001 +44 131 339 2573
Existing Business Customers 0345 300 0268 +44 131 5498724
New Business Customers 0345 606 0286 +44 1244 624 100
Corporate Online Helpdesk 0345 300 6444 +44 207 481 2614
Corporate Online Helpdesk- Out Of Office Hours 0800 917 7017
Commercial Banking Online Helpdesk 0808 202 1390 +44 1264 839 415
Business Textphone Number 0345 606 6114 +44 345 606 6114
Business Tool Box Account Queries 0330 335 1569 +44 330 335 1569
Money Management Team 0800 032 6980 +44 800 032 6980
Book Appointment With Money Management Team 0345 721 3141 +44 345 721 3141
Media Queries 0207 356 2374 +44 207 356 2374
Complaints Phone Number 0800 072 8668 +44 131 278 3729
Complaints Textphone Number 0800 056 7294 +44 131 278 3690
PPI Complaints 0345 725 3519 +44 207 649 9014
Private Banking Services Queries 0345 711 1111 +44 131 278 3698
Private Banking Services Complaints 0800 096 4310 +44 800 096 4310
Financial Ombudsman Service 0800 023 4567 or 0300 123 9123 +44 20 7964 1000

Bank of Scotland hours of operation

Video services

Corporate team

Business insurance support

Monday-Friday 9AM-5PM
Saving queries support Monday-Friday: 8AM-8PM,

Saturday: 8AM-6PM and

Sunday: 9AM-5PM

Mortgage support Monday-Friday: 8AM-8PM
Car finance support Monday-Sunday 8AM-8PM
Travel Money support Monday-Friday: 8AM-10PM and

Saturday-Sunday: 10AM-8PM

Internet banking

Lost card issues

24 hours
Card service support Monday-Friday: 8AM-10PM and

Saturday-Sunday: 8AM-7PM

Loan support Monday-Friday: 8AM-10PM and

Saturday 9AM-6PM and

Sunday 9:30AM- 5:30PM

Investment support Monday-Friday 8AM-5PM, and

Saturday 9AM-1PM

Share dealing support Monday-Friday 8AM-9:15PM, and

Saturday 9AM-1PM

Insurance support Monday-Friday 8AM-8PM, and

Saturday 9AM-4PM

Travel insurance support Monday-Friday 8AM-8PM, and

Saturday 8AM-5PM

Car insurance support Monday-Friday 8AM-8PM, and

Saturday 9AM-5PM and

Sunday 10AM-2PM

Breakdown cover 24 hours
Home insurance support Monday-Friday 8AM-6PM, and

Saturday 9AM-1PM

Money Management team Monday-Friday 8AM – 9PM and

Saturday 8AM – 5PM

Corporate team  online support Monday-Friday 8AM-6PM
Complaint support Monday-Sunday 9AM-5:30PM

Bank of Scotland Edinburgh Address

You can send your requests or enquiries by post at the following Bank of Scotland Edinburgh address and the support team will be more than happy to assist you further

Bank of Scotland, PO Box 23581, Edinburgh, EH1 1WH

Bank of Scotland Contact Information

  • The existing bank customers can enquire about all the services through the Bank of Scotland phone banking at the Bank of Scotland contact number 0345 721 3141.
  • The phone lines are accessible for 24 hours, however, if you are a new customer, then the Bank of Scotland opening hours are from Mon-Fri: 8AM-8PM, Sat: 8AM-6PM and Sun: 9AM-5PM. In the case, if you are calling from outside the UK, then you can dial the Bank of Scotland phone number +44 1313 37 42 18.

contact information

Bank of Scotland Sign Video Services

  • The hearing impaired customers can use the sign video services for the communication through an online interpreter from Mon-Fri 9AM-5PM.
  • You can visit the Bank of Scotland sign video service page to check all the related information and if you are facing any difficulty while using it, you can contact the Bank of Scotland customer care team at the Bank of Scotland email address [email protected]  or via the Bank of Scotland helpline 0208 463 1120

Bank of Scotland Near Me

You can visit any of the Banks of scotland near me branches or cash machines near to your place and you can check their addresses and contact details by using the Bank of Scotland branch finder page

Bank of Scotland Savings Queries

  • If you have any queries for the Bank of Scotland savings plan, you can contact the Bank of Scotland customer care team at the Bank of Scotland telephone number 0345 602 0304.
  • The Bank of Scotland opening hours are from Mon-Fri: 8AM-8PM, Sat: 8AM-6PM and Sun: 9AM-5PM for the new customers and if you are already a customer, then you can call anytime of the day. If you are calling from abroad, then you can call the Bank of Scotland UK phone number +44 1313 37 76 86.

customer service number and opening hours

Bank of Scotland Security Issues

The Bank of Scotland customer support team is actively accessible on the twitter accounts. However, if you suspect a fake twitter page of the bank, you need to report the same immediately via email at the Bank of Scotland security issues contact email [email protected]

Bank of Scotland Mortgages Contact

For any of your questions concerning the mortgages, you can dial the Bank of Scotland mortgage contact number 0345 850 0842 from Mon-Fri: 8AM-8PM

Bank of Scotland Car Finance Contacts

If you are looking for information on the car finance scheme, you can contact the Bank of Scotland support team at the Bank of Scotland car finance contact +44 333 202 7968. The Bank of Scotland opening hours are from Mon-Sun 8AM-8PM

Bank of Scotland Travel Money Contacts

To get in touch with the Bank of Scotland travel money experts, you can call the Bank of Scotland travel money contact number 0345 246 0006. The Bank of Scotland opening hours are from Mon-Fri: 8AM-10PM and Sat-Sun: 10AM-8PM

Bank of Scotland Internet Banking Helpline

If you are using the Bank of Scotland online banking services and facing any difficulty, you can ask your questions to the Bank of Scotland customer service team at the Bank of Scotland internet banking helpline contact number 0345 602 0000 Or  +44 113 279 8302 when calling from abroad. The phone lines are accessible for 24 hours.

 Bank of Scotland Lost Card Issues

If yours Bank of Scotland debit card or credit card is lost or stolen, you can make a request to get its replacement through the Bank of Scotland lost card issues online account . If you wish to call, you can dial the Bank of Scotland free phone number 0800 028 8335, accessible for 24 hours a day and +44 131 454 1605 when calling from outside the UK.

Bank of Scotland Card Services

  • If you have any enquiries for your Bank of Scotland credit card, you can call the Bank of Scotland card services helpline 0345 964 5645 anytime as the phone lines are open for 24 hours. And if you are calling from abroad, then you can dial the Bank of Scotland phone number +44 173 357 4121. You can apply for the cards online using the Bank of Scotland credit card login page  or also over the phone at the Bank of Scotland free phone number 0800 328 5984.
  • The Bank of Scotland opening hours are from Mon-Fri: 8AM-10PM and Sat-Sun: 8AM-7PM. In the case, if your questions are in regard to the card care issues, then you can dial the Bank of Scotland 24 hours phone number 0844 871 5408 https://www.bankofscotland.co.uk/contactus/phone/. If you are looking for the repayment cover plans, you can speak with the advisors at the Bank of Scotland phone number 0345 605 1150 from Mon-Fri: 8AM-10PM and Sat-Sun: 8AM-7PM

Bank of Scotland Card Services Numbers

Bank of Scotland Loans Contact

  • If you would like to apply for the Bank of Scotland personal loans, you can call the Bank of Scotland loans contact 0345 600 4611. The Bank of Scotland opening hours are from Mon-Fri: 8AM-10PM and Sat 9AM-6PM and Sun 9:30AM- 5:30PM.
  • For the enquiries of the existing customers, if your agreements beginning with “100”, “77” or “7/”, then you can call the Bank of Scotland contact number 0345 604 7291 from Mon-Sun: 8AM-10PM and for the customers with the agreements beginning with “84” or “15”, the Bank of Scotland contact number is 0345 744 4455 from Mon-Fri  8AM-8PM, Sat 9AM-6PM and Sun 9:30AM- 5:30PM. For your convenience, you have been provided with an online Bank of Scotland loan calculator via this link  to make an estimate.

Bank of Scotland Investments Information

You have been given the option by the bank to purchase the investments via the online portal or at the Bank of Scotland branches. If you have any queries for the Bank of Scotland online investments, you can call the Bank of Scotland investments information contact number 0345 835 5727 from Mon-Fri 8AM-5PM, and Sat 9AM-1PM and for the branch purchase investments, the Bank of Scotland contact number is 0345 835 7375 from Mon-Fri 8AM-6PM, and Sat 9AM-12:30PM

Bank of Scotland Share Dealing Queries

You can access for all the information for the share dealing through the online account by registering in to the Bank of Scotland share dealing queries page  and if you would like to speak to an advisor, you can call the Bank of Scotland phone number 0345 606 1188 from Mon-Fri 8AM-9:15PM, and Sat 9AM-1PM

Bank of Scotland Insurance Queries

For all the new queries for the insurance plans for home, travel or pet, you can call the Bank of Scotland insurance queries contact number 0345 723 3343. The Bank of Scotland opening hours are from Mon-Fri 8AM-8PM, and Sat 9AM-4PM

Bank of Scotland Travel Insurance Contacts

For the enquiries, you can call the Bank of Scotland travel insurance contact number 0345 723 3343 from Mon-Fri 8AM-8PM, and Sat 8AM-5PM

Bank of Scotland Car Insurance Contacts

For the car insurance enquiries, you can dial the Bank of Scotland free phone number 0800 072 8962 from Mon-Fri 8AM-8PM, and Sat 9AM-5PM and Sun 10AM-2PM and for the claims, you can call the Bank of Scotland car insurance contact number 0330 0185561, open for 24 hours.

Bank of Scotland Breakdown Cover

For the breakdown cover, you can call the team anytime at the Bank of Scotland breakdown contact number 0330 159 1978, open for 24 hours

Bank of Scotland Home Insurance Contacts

For the enquiries, you can call the Bank of Scotland home insurance contact number 0345 723 3343 from Mon-Fri 8AM-6PM, and Sat 9AM-1PM. To get in touch with the right department for the different policies, the contact numbers have been divided as per the policy name for your convenience. Using the first 3 letters of your policy number, you can check the concerned department contact details as follows:

  • Staring policy number with HAP– for all the general enquiries or renewals or claims, you can dial the Bank of Scotland contact number 0345 300 5180 and in an emergency, the Bank of Scotland 24hr homeline is 0345 601 2731 and for the legal and tax advice, the Bank of Scotland helpline is 0345 3000 180
  • Staring policy number with HDA– for all the general enquiries or claims or renewals, you can dial the Bank of Scotland contact number 0345 604 6290 and for emergency situation, the Bank of Scotland 24Hr homeline is 0345 672 2804 and the Bank of Scotland legal and tax advice helpline is 0800 028 0732
  • Policy starting with HHB– for the queries or claims, you can dial the Bank of Scotland phone number 0345 602 6827 and the Bank of Scotland 24Hr emergency homeline is 0345 602 7296 and for the legal and tax advice, the Bank of Scotland helpline number is 0345 602 7309
  • Policy starting with HIA- for the queries or claims, you can dial the Bank of Scotland phone number 0345 604 6535 and the Bank of Scotland 24Hr emergency homeline is 0345 601 2731 and for the legal and tax advice, the Bank of Scotland helpline number is 0800 028 0732

Bank of Scotland Bereavement Services Team

You can contact the team to report for the bereavement at the Bank of Scotland bereavement service phone number 0800 056 0073 and +44 131 278 3705, when calling from abroad. The phone lines are accessible for 24 hours.

Bank of Scotland Private Banking Services

For the enquiries concerning the private banking services, you can dial the Bank of Scotland private banking services phone number 0345 711 1111 and +44 131 278 3698 if calling from abroad. The phone lines are accessible for 24 hours. The support team can also be contacted by mail at the following address

Bank of Scotland Private Banking, The Mound, Edinburgh EH1 1YZ

Bank of Scotland Money Management Team

  • If you are facing any difficulty while making the payments, you can get in touch with the Bank of Scotland money management team on the Bank of Scotland free phone number 0800 032 6980 from Mon-Fri 8AM – 9PM and Sat 8AM – 5PM. You can also arrange for a meeting at the branch by calling the Bank of Scotland contact number 0345 721 3141 or by post at the below mentioned address

Retail Bank Collections, Tower House, Charterhall Drive, Chester, CH88 3AN

  • You can also seek independent advice from other organizations like Money Advice Service, Step Change, and Citizens Advice etc. Their contact details can be checked via this link

Bank of Scotland Corporate Team

  • If you would like to get your business account with the bank, you can get in touch with the Bank of Scotland professionals at the Bank of Scotland corporate team phone number 0345 606 0286 and +44 1244 624 100, when calling from abroad. The Bank of Scotland opening hours are from Mon-Fri 9AM-5PM.
  • If you are an existing customer, apart from the online portals, you can use the Bank of Scotland phone banking services at the Bank of Scotland telephone number 0345 300 0268 and +44 131 5498724 (from abroad) from Mon-Fri 7AM-8PM and Sat 9AM-2PM. The speech or hearing impaired customers have been option to use the text relay services to contact the support team at the Bank of Scotland textphone number 0345 606 6114 from Mon-Fri 7AM-8PM and Sat 9AM-2PM

Bank of Scotland Corporate Online Helpdesk

If you are suspecting of any unauthorized payments through the online account, then you are required to contact the Bank of Scotland corporate online helpdesk at 0345 300 6444 and +44 207 481 2614(from abroad). The phone lines are open from Mon-Fri 8AM-6PM. And if you would like to contact out of these hours in the UK, then you can dial the Bank of Scotland helpline 0800 917 7017

Bank of Scotland Commercial Banking Online Helpdesk

If you are suspecting of any unauthorized payments via the commercial banking account, then you can call the helpline 0808 202 1390 and +44 1264 839 415 (from abroad)

Bank of Scotland Business Tool Box Account Customers

If you have any questions about the Bank of Scotland business tool box account, you can contact the support team at the Bank of Scotland business tool box account customer service number +44 330 335 1569 or via email at the Bank of Scotland contact email [email protected] and the team will make all efforts to revert back as soon as possible.

Bank of Scotland Business Insurance Services

For the business insurance cover, you can speak with the advisors at the Bank of Scotland business insurance services contact number 0345 377 0001 from Mon-Fri 9AM-5PM

Bank of Scotland Mobile App

To use the banking services fast, safely and as per convenience, you can download the Bank of Scotland mobile apps from this link  on the app store or on the Google play store.

Bank of Scotland Media Queries

The journalists can contact the Bank of Scotland press office team at the Bank of Scotland media queries contact number +44 207 356 2374, accessible for 24 hours

Bank of Scotland Careers

If you are looking for the information regarding the Bank of Scotland jobs, you can go through the website and send your requests by email at the Bank of Scotland careers email address [email protected]

Bank of Scotland Complaints

  • The bank has a trained and dedicated staff to handle the issues efficiently and to the best of customer satisfaction. If you have any complaints regarding the bank products or services, you can contact the Bank of Scotland customer service team at the Bank of Scotland free phone number 0800 072 8668 and if you are calling from outside the UK, then you can dial the Bank of Scotland complaints phone number +44 131 278 3729.
  • For the hearing impaired customers, the textphone services are accessible at the Bank of Scotland textphone number 0800 056 7294 and +44 0131 278 3690 (from abroad). The phone lines are open from Mon-Sun 9AM-5:30PM. You can also contact the team using the Bank of Scotland online contact form via this link  or can visit any of the Bank of Scotland branches using the branch finder page.
  • If you have any complaints regarding the Bank of Scotland PPI policy, you can contact the customer relations team at the Bank of Scotland phone number 0345 725 3519 or +44 207 649 9014(when calling from abroad) from Mon-Fri 8AM-6PM and Sat 9AM-2PM. The team can also be contacted by mail at the below mentioned address along with the completed Bank of Scotland PPI questionnaire

Customer Relations, PO Box 816, Leeds, LS1 9NY

  • If your complaints are concerning the Bank of Scotland private banking services, you can contact the manager at the Bank of Scotland telephone number 0800 096 4310 or via mail at the below mentioned address

Bank of Scotland Private Banking, Customer Relations UK Wealth, PO Box 28091, 15 Dalkeith Road, Edinburgh EH16 5XZ

  • If you are not happy with the response, or the complaint has not been solved within eight weeks, the issue can be escalated to the Financial Ombudsman Service. They can be contacted via mail at the address:

Financial Ombudsman Service, Exchange Tower, London, E14 9SR,

Contact Bank of Scotland through social media-Facebook, Twitter & other apps  

Bank of Scotland Website
Bank of Scotland online registration
Bank of Scotland online login
Bank of Scotland Facebook
Bank of Scotland Twitter
Bank of Scotland Youtube
Bank of Scotland Linkedin
Bank of Scotland iOS
Bank of Scotland Android 

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