DPD Contact Numbers:

DPD Customer Service Number:
0121 275 0500
Calls to this number will cost you 7p per minute and your phone company’s access charge
Call This Number and Save it Under “DPD Number”.



Whether your parcels are for UK or for anywhere in the world, DPD aims to satisfy all your needs as being the leading parcel delivery service provider in United Kingdom. New and innovative technological and informative systems are in use to provide the best services to the customers. At present, DPD deals with more than 2 million items daily. The customer service representatives work untiringly and deal with various customers daily and make their best effort to give the right solution to the raised concerns. The company has always kept its vision to achieve maximum customer satisfaction. You can contact DPD customer service UK at 0121 275 0500.

DPD Contact Details

If you need any assistance of DPD courier contact team, you can do so by writing a letter and sending it to the following DPD customer service center. You are required to add your personal contact details in the letter posted so that the customer service members can contact you on your mentioned address or contact number as soon as possible. The DPD contact details are:

DPD services, PO Box 6979, Roebuck Lane, Smethwick, West Midlands, B66 1BN, United Kingdom

DPD Contact Us

DPD has won the highly coveted Transport and Automotive category at the 2014 UK Customer Experience Awards which recognizes the exceptional service the company gives to its customers. For all the general enquiries, you can use DPD contact us numbers. The customers can contact DPD customer services phone number 0121 275 0500 for getting necessary assistance. The DPD customer service opening times for this DPD telephone number are from Monday to Friday from 8am to 6pm. Alternatively, you can also dial DPD UK phone number 0121 275 0500 to get more details about the products and services. You can also use this number as DPD tracking contact number for tracking the status of the parcel.  You can also get in touch the service support team at DPD courier contact number 0121 275 0500 . You can also email for your queries at DPD contact email  http://www.dpd.co.uk/forms/customer-service-enquiries-general.jsp .You can find out important dates for England, Wales, Scotland, Republic of Ireland, Northern Ireland and the Isle of Man when the services are not available under the link http://www.dpd.co.uk/content/about_dpd/delivery_schedule.jsp

DPD Credit and Billing Support

The contact numbers of the team in the DPD credit and billing department are mentioned on the page http://www.dpd.co.uk/content/my_dpd/contacts.jsp . The customers can also use the fax number for their queries. Fax the required documents on DPD contact number 0121 275 0500. For any billing related information you can write in at DPD email [email protected]. Under the payment options, if you would like to choose direct debit or bacs method for your account, then you can call DPD phone number 0121 275 0500 for all the payment related enquiries.

DPD General Enquiries Numbers

The customers can get in touch through DPD general enquiry numbers with Aberdeen depot at DPD Aberdeen phone number 0121 275 0500 and the DPD southall depot phone number 0121 275 0500. If required the customers can also get connected with the DPD Edinburgh contact number at 0121 275 0500. For any of your questions or concerns, you can even fill an online form at http://www.dpd.co.uk/forms/help_form.jsp and the support team will get back with you as soon as possible on the mentioned email address. You can also fill in your feedback for the rendered services on the page http://www.dpd.co.uk/forms/feedback.jsp .

DPD International Contact

To get to know about the international services, you can use DPD International contact by calling at DPD contact number UK 0121 275 0500. If it is an international mail you can write in your concerns at http://www.dpd.co.uk/forms/contact.jsp?type=International_Mail .For any kind of IT support, you can write in at http://www.dpd.co.uk/forms/contact.jsp?type=IT .

DPD Lost Parcel Number

In the event of any loss or damage to the consignment, you can proceed to make a claim and it must be logged within 14 days of the date of dispatch. You can dial the DPD lost parcel number 0121 275 0500 if still not received the claim form or to get any other details. If the claim has already been filed then the claims department can be contacted at DPD contact telephone 0121 275 0500. You can easily trace your parcel status online by entering the reference number and the post code on the page http://www.dpd.co.uk/content/how-can-we-help/index.jsp

DPD Predict and Follow My Parcel services

DPD has been a brand leader in the parcel delivery services with its innovative techniques. The company provides a one hour delivery window to the customers so that they do not have to wait all day for the delivery. They get intimated by SMS and emails.

This service will Display the location of our driver in relation to the delivery address and when the driver is just 15 minutes away, the customers are informed about the same. Even you get an option to reschedule the delivery or have the parcel delivered to a neighbor. You can check for the details at the page http://www.dpd.co.uk/content/products_services/followmyparcel.jsp . Online parcel delivery services are also given without registering for an account. All the details are mentioned at the link http://www.dpd.co.uk/content/products_services/interlink_direct.jsp . You can get the redelivery to be arranged online at the page www.dpd.co.uk/callingcard . All the services of DPD like DPD 10:30, DPD next day, desk to desk, off shore etc are being explained in detail for your reference at the page http://www.dpd.co.uk/content/products_services/uk_delivery_services.jsp .

DPD Stationary Order Support

For any kind of stationary orders, the customers can fill up the online form at http://www.dpd.co.uk/forms/contact_sales_stationary_orders.jsp  with all their contact details to be responded back. If you like to place any stationery orders, you can dial DPD contact phone number 0121 275 0500.

DPD Sales Number


For any pricing queries you can send in the details at http://www.dpd.co.uk/forms/contact_sales_price_req.jsp . If any query is related to the pricing of the product, you can contact DPD sales number by dialing 0121 275 0500. If the query is related to any of your invoice, then you can raise the issue at http://www.dpd.co.uk/forms/query_an_invoice.jsp  mentioning the contact details and the invoice number.

DPD Useful Links

For any query related to payment details, it can ask online at http://www.dpd.co.uk/forms/query_a_payment.jsp . If any changes are required to be made in your DPD account, you can do so at the page http://www.dpd.co.uk/forms/amend_account.jsp . Just by entering the postcode you can check out for the nearby DPD pickup shops at http://www.dpd.co.uk/apps/shopfinder/index.jsp . If you wish to locate your local depot, you need to enter your postcode on the page http://www.dpd.co.uk/apps/depotfinder/index.jsp . When you need to check if the services are disrupted in your area or not, you can use the link http://www.dpd.co.uk/content/products_services/uk_issues.jsp . DPD group also aims at providing regular updates on any issues or holidays that may affect the delivery services across the globe. The updates are shown at http://www.dpd.co.uk/content/products_services/service_updates.jsp .

DPD Videos and Brochures

  • DPD group provides various value added services to the customer’s like-
  • DPD Predict- one hour delivery window
  • DPD Follow my parcel- you can follow your parcel on the map
  • DPD Direct- delivery solutions for online retailers
  • DPD Sunday delivery- parcel delivery on Sunday as well

And many more services, whom which you can watch the based videos to get a clear picture of the details at http://www.dpd.co.uk/content/products_services/films.jsp

  • Similarly brochures are also accessible for information about all express parcel services and their tariff guide as well globally at the page


DPD complaints

The company always aims to handle the consignments with the best possible care. However, it might occur that you have a complaint about a delivery. In that case, we have a trained and dedicated staff to handle the issues efficiently and to the best of customer satisfaction. The customers have been given various options like phone, email or post to make their respective complaints. DPD customer complaints can be made by dialing the DPD contact number to speak to a person at 0121 275 0500. The phone lines are open from Monday to Friday from 8am to 6pm. And if you prefer to write, then send in the letter with the required documents attached to the following DPD postal address

DPD customer service, PO Box 6979, Roebuck Lane, Smethwick, West Midlands, B66 1BN, United Kingdom

The customers also have the option to use the independent tool- Resolver for filing the complaint. This tool is an independent, free of cost system using the link http://www.resolver.co.uk/companies/dpd-complaints/contact-details . This will connect to the desired complaint resolving team. All the details are kept in a case file which is saved for future, in case if the complaint is required to be escalated to above levels like Ombudsman services.  Notification will be given automatically when it will seem to be appropriate to escalate the matter further. If you are again not satisfied then the complaint can be raised to higher authorities like Ombudsman or Regulator for further action.

45 thoughts on “DPD Contact Numbers:”

  1. Morning
    I’m hoping somebody can give me some solutions to my dilemma.
    I ordered a replacement fitness watch from a company called fitbit. They don’t deliver outside of Europe so I have asked it to be sent to a friends friend living in London who will pick it up on their next trip. I received an email yesterday from Dpd to say that there was nobody home and they will try again today but unfortunately the person who is to receive it can’t be at home as she is working till this evening. DPD app is not downloadable in South Africa so there is no way I can track the parcel or even receive a ref number or organise an alternative delivery time. I have tried emailing but all emails come back as undeliverable. What can I do?
    Is there anyway you could courier it to South Africa at my expense. Alternatively you could phone the other girl to organise a suitable time or leave it at the post office?

    1. Hey Gareth,
      In my opinion, Just ask the girl getting the mail to her house (Sarah) to contact DPD and םrganize the delivery in the most convenient time for her.

  2. I live in the UK. This morning, I witnessed one of Dpd delivery drivers travelling at a grossly excessive speed on this road. We have a speed awareness team in place on this road as we are suffering from drivers exceeding the speed limit. This driver that was seen this morning, obviously has no regard for any speed limit on this road, which is currently 30 mph. The road runs through a residential estate and at the time, children were on their way to school. Please be aware, that excessive speed generally causes accidents, and I was unable to record the vehicle number to report it to the authorities. It would be appreciated if you would make your drivers aware of this problem that we have on this road, in particular, this driver needs to be spoken to. Thanks in anticipation.

  3. Hi
    Actually the sender of my parcel done a mistake in my adress and i tried to contact the dpd but it’s not working and the sender he’s not replying . I don’t know what to do .

  4. my parcel was received by some one else who signed my name 5 days ago but no parcel. Calling dpd but no answere at the moment.

  5. i ordered a product through Amazon was sent an email by dpd ‘sorry we missed you ‘ i was a bit mystified because i was in…. never mind, i duely suggested a safe place to leave the parcel. Another email, ‘sorry we missed you’ I WAS HERE !!! So i investigated further and noticed that the driver had gone to the wrong address, didn’t recognise the photo at all. Still ok at this time, What if i have the same problem again i am picking the parcel up from a local pickup point which is not

  6. Flowers will not be arriving on the specified guaranteed delivery date as DPD have missplaced them the tracker says they arrived at oldbury depot last night when i didnt recieve my 1hr delivery slot i rang up and was told they are lost in the superhub and no one can find them to get them delivered today.
    They are a wedding anniversary and birthday present and we paid extra for Sunday delivery before 12pm. I am annoyed that we paid extra and were told it was guaranteed they would be here and they are not! As its sunday we are now left with nowhere to get flowers and feel it has ruined the day completely as my dad has no flowers to give to my mom…
    We do not want them a day late as they will be ruined being stuck in a hot factory for another day…

  7. Lenovo arranged for them to collect a laptop with a ‘all day time’….DPD never turned up. Items gets sent good old Lenovo returning the item, delivered to wrong address and can’t get hold of the driver…

  8. Hi I am expecting a fitness watch from fitbit to be delivered. My tracking number said it has been delivered to my neighbour at number 5 with the surname Mongey, my neighbours at number 5 are not called Mongey they are called Patmore and to top it off I was in between the time it stated it was delivered. I think it has been delivered to a wrong address, how can I get my parcel?

  9. I brought some cloths from new look & when going to the delivery part of the online shopping I could only pick a precise time which I found very annoyed as the time was not what I wanted my DPD driver is very regimented & delivers to my area same time every time I have had a parcel delivered . & the time that was offered to me was not suitable. If I am buying something I want it delivered when I want it not when DPD want to deliver it to me .

  10. Appalling service. Driver didn’t even attempt to deliver at correct address at the time quoted. Requested delivery to neighbour. It didn’t occur. Then requested collection at local pick up point on the following day. Parcel not delivered. Trying to contact DPD by telephone now.

  11. Is it a Cheap Parcel Monkey
    Or is it a
    Parcel Monkey Business by DPD?
    May I ask?



    In my personal view; I believe WITHOUT a micro of doubt that; the ONLY and ONLY reason to how Parcel Monkey can offer cheap parcel service; because they are a MASTERS of and TORT and a GANG LEADER of a who operates at National and Internal Scale WITH INTENT to Money and Parcels from people, under the COVER.

  12. I have been waiting all day for my parcel only for the driver to go to the wrong house (I know because he took its photo) and then get a message saying no one was in! I needed this delivery now. can’t speak to a human on telephone. Your service and attention to customers is atrocious!

  13. Lying drivers who say they’ve tried to deliver or pick up parcels who never even come near the house, let alone actually knock on the door. This is 3 times in one week. ‘Customer service’ is useless. Are as bad as the reviews say they are. Avoid at all costs.

  14. I agree this is a service. My son waited in all day and no-one rang the bell which they are asked to do by the notice on the door. I eventually got through to somebody but it was a complete waste of time complaining all they did was re-arrange the delivery. This item was needed today and that’s why it was arranged just to be fobbed off and they took the drivers word for it that nobody was in.

  15. Hi ,am Nampeera Victoria from Uganda my friend sent my parcel from UK last week but one on 7th November 2016 Thru Dpd courier express UK,he told me before the end of that week I will receive it, but up now I didn’t receive ,what can I do,I need solution!!!!

  16. Absolutely terrible service for me
    Wait in all day, pay extra for a Sunday delivery.
    Check the DPD app and the driver was a mile away with my parcel.

    Then get a message saying no one was home so we left a card.
    Absolute hard! no attempt was made to deliver.
    I now have no parcel and no calling card so i cant even pick up it up from local depot etc.

    This is not the first time DPD have done this. What are we paying here for

  17. Have been waiting in for my parcel my husband has been working on my car for 2 hours out side the house and I have just recieved a message saying can’t be delivered when I looked at the picture of the house it’s not even my house 🙁 so now I have to wait another day because they can’t read postcodes

  18. Hi,

    I was due to receive 2 parcels on Monday 28 November.. I specifically asked for them to be delivered to a DPD pick up shop. On that day, I have re used a sms saying there was a delay with delivery so parcels will be delivered on 29 November.
    On 29 November I receive an sms saying that my parcels are going to be delivered on 30 November upon my request? I have never requested a re-delivery especially when it is sposed to go to a DPD pick up shop, it does not make sense.
    Today AGAIN, apparently I have requested my parcels to be delivered on 1st December? What is going on? Someone is messing up with my delivery.
    I caמ reach out to them on the phone.
    Can someone help me find out what is happening here? I am very unhappy about it

  19. The DPD just sent SMS saying I changed the delivery date.
    I paid to have it delivered at my local sainsbury
    Why should I change it ??
    Last time they did something similar .. Saying I was not in .. I waited all day ..

  20. I am expecting a parcel today and got a message saying the delivery was rescheduled to Jan, 2017 as requested. I certainly did not request it because it is supposed to be Christmas gift. So I wonder who requested it.

    I am looking to find a person to talk to because the phone system did not have that option and the emailing system is not very responsive.

  21. I have a parcel on the way with DPD. on december the 19. th the tracking status was: “We’ve received your order details, and we’re expecting your parcel shortly”.

    My question is:

    Have You recieved the parcel yet or is it still on the enders hands? I would expect he parcel to have gotten a bit further since the 19th.

    I have contacted DPD twice thru the contact form on their website, but have stille not gotten a reply.

    Kind regards

    Sune Bahr

  22. hi :-

    i want to know your tarif from uk to barcelona spain. i have a company in uk and want a good rates.

    waiting your answer

  23. I have received an email allegedly from DPD which looks suspicious saying a parcel could not be delivered and it has been returned to the depot and to open a label. I have tried to email DPD to ask if this is spam or malware or actually from the DPD. Sounds unlikely as DPD leave a card and options. I could forward this email for inspection but there is no email customer contact except for lost packages and enquiries about specific items with reference numbers

  24. i am regular business customer to DPD and regularly spending 500 to 1000 on monthly base by booking ad hoc collections.

    But, driver most of the time do not seems to pick up our full collections. We book over 50 parcels, extra large in size which require a separate empty vehicle. However, seems to send us regular VAN trip, driver with no space or very tiny space, And, driver takes 5% of our bookings which update their system as collection taken where as 95% parcels normally left behind. but makes no difference.

    Its Southall Depo
    [email protected]

  25. I got to speak to a real person once using 0121 500 2600, but it was only a receptionist who proceeded to connect me to another black hole.

    The compliant web form bounced

    Undelivered Mail Returned to Sender

    I’m sorry to have to inform you that your message could not
    be delivered to one or more recipients. It’s attached below.

    For further assistance, please send mail to postmaster.

  26. I have had an email from DPD stating that a delivery could not be made, we have had no card through the door, and cannot even contact a human being at CPD to discuss who this has come from, where it is or what it may be, the email sent had an attachment, and was deleted, is there anyone out there who can help?

  27. If you access the DPD help line you are asked to enter your parcel number, the service just tells you – really helpful DPD : )


    DPD completely my delivery and the only reason I resolved my issue was because the 2nd operator I spoke to was on his last day and was able to behave like a helpful human being because he did not adhere to DPD’s. unbelievable system

  29. I have had several problems with DPD, such that when I am aware it is a company’s delivery agent, I cease business with them. Unfortunately, I sent my mobile phone off to Virgin Media for repair and once repaired received an email message to say the phone had been dispatched by DPD – my heart skipped a beat, due to past dealings with them. The problem, is as it always has been, their driving attempts to deliver it to the wrong address and leaves a card there. Some weeks later I phoned Virgin Media to enquire why the phone I had been delivered and was told DPD tried to deliver and had left a card. As I did not get the non-delivery card I do not have a tracking number. And as DPD does not allow any communication with their automated system without a tracking number can not resolve the non-delivery by that means. To make matters worse their website does not, as far as could obtain, have a contact telephone number, hence another possible route to a successful resolution is not open to their customers’ , recipients. Lastly, Virgin Media, who thankfully have a contact/support department, does not automatically have access to tracking reference numbers only their job number, which did not give me access to DPD’s automated web ‘service’* I use quotes marks as what most people would classify as a service is being redefined to a new lower level than what they would define it as. The real shame is that a 1 minute conversation with a human being would resolve why it is their driver(s) keep getting the address wrong. Anyway, I have put Virgin media’s tech department on it , and informed that a customer of years is very unhappy with their choice of delivery agent

  30. I was asked to give a safe place to leave my parcel as I was not going to be in so I went on to the app that was sent to me and requested that the parcel was to be left in the Cupboard but then I got a text message saying NO ONE WAS IN so they could not leave the Parcel, when I try and contact someone from DPD the numbers so I asked it to be delivered to one of their out lets and when I called back it then told me it was going to be delivered on a different date. I had to use their service but will recommend to use them. This was a going away present for my Daughter and now I can not give it to her

  31. This service is an absolute joke! ‘Kashran’ did not try and deliver my parcel, we are a company and our door is always open and someone is always at the front desk, there was no note left and no one from dpd even walked in. This delivery is for a baby shower today at 5pm and there is no one to speak with!!! I want this parcel today and not tomorrow !!!!!!

  32. very difficult. My parcel was marked as delivered and signed for but was not left. when I tried to investigate they had put a different house number for delivery. So where is my parcel ?

  33. These are customer service numbers. Customer service numbers let you talk to someone so they can provide you, the customer, with a service.

    These are time wasting automated systems that do not allow for any issues outside their extremely limited list.

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