Ecotricity Contact Numbers: Top Up, Smart Meter and Customer Service

Ecotricity is the United Kingdom’s first green electricity provider in the world, specializing in providing the green gas, solar and wind parks. Ecotricity aims to provide the best customer service in the energy industry and has always kept its vision to achieve maximum customer satisfaction. The customers can contact Ecotricity customer service at 0345 555 7100.

Helpline UK Contact Numbers International Contact Numbers
Ecotricity Customer Service Number Smart Meter Top-Up and Complaints 03455557100 +44 345 555 7 100
Top Up Landline Number – 01 01453761482 +441453761482
Problems While Accessing The Apps Or Account/ Phone Payments 03455557200 +443455557200
Head Office Phone Number 01453756111 +441453756111
Head Office Fax Number 01453756222 +441453756222
Microtricity Hotline 03455557600 +443455557600
Moving Home Team 03455557500 +443455557500
Switching Team 08009994600 +448009994600
Smart Meter PayG Team 03458125555 +443458125555
Business Hotline 03452306102 +443452306102
Business Team For Quotes 03456001994 +443456001994
Press Office Number 01453761318 +441453761318
PayG Team/ Problem In Gas Prepayment Meter 03455557400 +443455557400
Typetalk Services 18001 0800999 6262 18001 0800 999 6262
Queries For Priority Services Form 03455557200
Or
01453761487
+443455557200
Or
+441453761487
Electric Highway Queries 01453761455 +441453761455
Electricity Prepayment Meter Emergency Number 08000302302 +448000302302
National Gas Emergency Number 0800 111 999 +44 800 111 999
No Gas Supply 01453373033 +44 1453 373033
Crimestoppers 0800 555 111 +44 800 555 111
Advice UK 02074084070 +442074084070
National Debtline 08088084000 +448088084000
Stepchange Debt Charity 08001381111 +448001381111
Citizens Advice Consumer Service 03454040506 +443454040506

ecotricity contact information

Ecotricity Head Office Address

Along with the helpline numbers, the customers are also given an option to mail in their feedback or queries on the below mentioned Ecotricity head office address-

Ecotricity Group Limited, Lion House, Rowcroft, Stroud, Gloucestershire, GL5 3BY

You can seek the help of the map available at the page https://www.ecotricity.co.uk/customer-service/contact-us to get the directions of the address.

Ecotricity Contact

For all the customer enquiries, you can dial the Ecotricity customer service number 0345 555 7 100. The phone lines are open from 8am – 8pm Monday to Friday and 9am – 5pm Saturday. You can also send the requests by email at Ecotricity contact email [email protected] .

You can also contact the Ecotricity team by calling the Ecotricity free phone number 08000 302302. The Ecotricity support team can also be contacted on the Ecotricity landline number 01453 761482. You can easily subscribe online to the Ecotricity e-newsletter to get the latest updates via the link https://www.ecotricity.co.uk/news/stay-in-touch and unsubscribe also at any time.  It should be noted here that the calls are recorded for quality and training purposes. If you face any kind of problem while accessing your account or the Ecotricity apps, you can contact the team over the phone at Ecotricity contact number 0345 555 7 200 or by email at Ecotricity contact email [email protected]

Ecotricity Head Office Phone Number

To contact the head office, you can call the Ecotricity head office phone number 01453 756 111. The phone lines are open from 8:30am – 5:00pm Monday to Thursday, and 8:30am – 4:00pm on Friday. The queries or requests can also be sent by fax at the Ecotricity fax number 01453 756 222

Microtricity Hotline

For the queries, you can call the Microtricity hotline team at the Ecotricity contact number 0345 555 7600. The phone lines are open from 8:30am – 5pm Monday to Thursday and 8:30am – 4pm Friday. Alternatively, you can fill in the form via the link https://www.ecotricity.co.uk/for-your-home/feed-in-tariff/find-out-more to get a call back from the team. The enquiries can also be sent by email at Ecotricity contact email [email protected]

Ecotricity Moving Home

If you are moving home, you can contact the Ecotricity moving home team by calling the Ecotricity contact number 0345 555 7 500 from 8am – 8pm Monday to Friday and 9am – 5pm Saturday. For the property where you are moving in, you need to use the online form https://www.ecotricity.co.uk/customer-service/moving-home/moving-in-form and for the moving out address, you can use the online form https://www.ecotricity.co.uk/customer-service/moving-home/moving-out-form

Ecotricity Switching Team

If you would like to switch the services, you can call the Ecotricity free phone number 0800 999 4 600. If you wish to cancel the switch request, you can either call the Ecotricity switching team number 0345 555 7 100, or contact by email at Ecotricity contact email [email protected] or by posting the cancellation form to the above mentioned Ecotricity head office address

Ecotricity Smart Metering Hotline number

For all the queries regarding the smart meters, you can call the Ecotricity smart metering hotline number 0345 555 7 100 or 01453 761482 from 8am – 8pm Monday to Friday and 9am – 5pm Saturday. If you are smart PayG customer, you can call the Ecotricity contact number 0345 812 5555. In the case of prepayment meter, if you need to top up the meter, you have various options. Either you can call the Ecotricity 24 hour automated payment line 0345 812 4444 or via the Ecotricity android apps or online https://www.ecotricity.co.uk/customer-service/smart-meters/smart-pay-as-you-go . If you want to opt out of smart meter, you need to call the Ecotricity contact number 0345 812 5555 or send the details by email at Ecotricity contact email [email protected]

Ecotricity Business Hotline

For all the business queries, you can call the Ecotricity Business hotline 0345 230 6 102. The phone lines are open from 8:30am – 5:00pm Monday to Thursday and 8:30am – 4:00pm Friday. You can contact by email as well via the Ecotricity contact email [email protected] . To get the quotes for the business, you can call the Ecotricity business team on the phone number 0345 600 1994.

Ecotricity Media Enquiries

For all the media queries, you can call the Ecotricity media enquiries phone number 01453 761 318. The press team can also be contacted by email at Ecotricity contact email: [email protected]

Ecotricity Meter Readings

You can provide the meter readings for your home through the online account by signing in the Ecotricity meter reading page https://online.ecotricity.co.uk/ or by using the Ecotricity IOS and android apps. To provide the Microtricity meter readings, you can use the link https://www.ecotricity.co.uk/customer-service/give-us-a-meter-reading/microtricity-meter-readings . The business customers can provide the readings via the link https://www.ecotricity.co.uk/customer-service/give-us-a-meter-reading/meter-reading-for-your-business . For any queries regarding the same, you can call the Ecotricity contact number 0345 555 7 100.

Ecotricity Bill Payments

ecotricity bill

The customers have been given various options to make the bill payments as described below-

Ecotricity Priority Services Register (PSR)

The customers with special requirements can register for the priority services like bills in accessible formats, password scheme or the typetalk services. The typetalk communications can be made using the Ecotricity phone number 18001 0800 999 6262. You can download the Ecotricity priority service customer registration form via Ecotricity priority services register link file:///C:/Users/admin/Downloads/priority-service-form.pdf and to be sent to the below mentioned address

Ecotricity, Freepost RTJY-JTGT-RCLB, Lion House, Rowcroft, Stroud, Gloucestershire, GL5 3BY

If you have any enquiries regarding the form, you can call the Ecotricity contact number 0345 555 7 200 or 01453 761 487. If under the password scheme, you wish to change the password, you can call the Ecotricity phone number 0345 555 7 200.

Ecotricity Electric Highway

ecotricity car charging

For any of the queries, you can either send an email at Ecotricity contact email [email protected] , or call on the Ecotricity contact number 01453 761455 from 8:30am – 8:00pm Monday to Friday and 9am – 5pm Saturday. You can even download the Ecotricity electric highway app via the page https://www.ecotricity.co.uk/for-the-road/electric-highway-app

Ecotricity Emergency Numbers

If you have any problem with the electricity prepayment meter, you can call the Ecotricity emergency number 08000 302302 from Monday to Friday 8am – 8pm and Saturday 9am – 5pm. The contact numbers of various distribution companies have been mentioned via the page https://www.ecotricity.co.uk/customer-service/power-cuts-or-gas-leaks/electricity-power-cuts

If you suspect any gas leakage, you need to call the National gas emergency number 0800 111 999. If you face any problem in the gas prepayment meter, you need to call the Ecotricity phone number 0345 555 7 400 from Monday to Friday 8am – 8pm and Saturday 9am – 5pm, and 9:00am to 5:00pm on Sundays and bank holidays. If the faulty gas meter makes the supply off, you can call the Ecotricity phone number 01453 373033. If you are aware of someone illegally indulging in electricity meter top ups, you can contact Crimestoppers on 0800 555 111. Some of the other useful phone numbers which can help you for any kind of advice are described below-

  • Advice UK– can be contacted at 0207 408 4070
  • National Debtline– can be contacted at 0808 808 4000
  • StepChange Debt Charity – can be contacted at 0800 138 1111

Ecotricity Careers

You can check for the job details online and if you have any queries, you can send the requests by email at Ecotricity careers contact email [email protected]

Ecotricity Data Information

If you would like to know what all information the company holds for you, you can contact the data protection office via email at Ecotricity contact email [email protected] or by post at the following address

The Data Protection Officer, Lion House, Rowcroft, Stroud, Gloucestershire, GL5 3BY

Ecotricity Feedback Form

The feedback is always encouraged by the company to improvise their services. You can provide your comments by filling in the Ecotricity feedback form via the link https://www.ecotricity.co.uk/customer-service/contact-us/feedback-form

Ecotricity Customer Complaints

When the users have any complaint, they can surely raise the concern and Ecotricity customer service members take the needful steps to rectify it as soon as possible. The customers can contact the Ecotricity customer service advisors at 0345 555 7 100 for their general issues.  The phone lines are open from Monday – Friday 8.00am – 8.00pm and Saturday 9.00am – 5.00pm. Alternatively, you can fill in the online form via Ecotricity customer complaints page https://www.ecotricity.co.uk/customer-service/if-something-goes-wrong/let-us-know and specify your concern, or send by email at Ecotricity contact email [email protected] . The support team will make all possible efforts to resolve the issue as early as possible.

If the issue is not resolved or you are unhappy with the given solution, you can contact the Ecotricity customer complaints team by email at Ecotricity contact email [email protected] or by filling the online form via the link https://www.ecotricity.co.uk/customer-service/if-something-goes-wrong/contact-our-customer-complaints-team  or even by post at the below mentioned address

Customer Complaints Team, Ecotricity, Lion House, Rowcroft, Stroud, Gloucestershire, GL5 3BY

You need to mention clearly all your personal contact details so that you are responded back as early as possible. If still you are not satisfied, you can escalate the matter to the Citizens Advice Consumer Service and the Energy Supply Ombudsman. The citizens advice consumer service can be contacted at the phone number 0345 404 0506.

Their details can be checked by visiting the page www.citizensadvice.org.uk/energy . The Ombudsman services can be contacted by dialing the number 0330 440 1624 or by writing to The Energy Services Ombudsman, Wilderspool Park, Warrington, WA4 6HL, or even by email at [email protected] . Their details can be checked via the page www.ombudsman-services.org/energy

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