Extra Energy UK Customer Service Numbers: Moving Home, Top Up, Business, Meter Reading and complaints

Extra Energy has emerged as a growing energy supplier in the United Kingdom. The company supplies gas and electricity to businesses and households across the UK with a vision to offer great savings on the energy bills. They have a proper procedure to solve all the raised issues to the best of customer satisfaction and have a friendly and dedicated staff of customer service members, which are easily accessible over the phone, or through the online contact.

extra energy customer service

 Extra Energy Contact Numbers

Helpline UK Contact Numbers International Contact Numbers
Customer Service/ Moving Home

 

0800 953 4774 or

0330 303 4774

+44 800 953 4774 or

+44 330 303 4774

Sales Staff 0800 953 4775 +44 800 953 4775

 

Top Up Device Support/

Payments Staff (Home and Business Customers Both)

 

0800 953 4777 +44 800 953 4777
Bereavement Staff

 

0800 096 0701 +44 800 096 0701
Business Contact Number- Quotes

 

0845 140 0251/

0845 140 0252

+44 845 140 0251/

+44 845 140 0252

Any Questions, Changes To Be Made Or Moving Premises- Business Customers

 

0845 140 0253/

0845 140 0254

+44 845 140 0253/

+44 845 140 0254

Corporate Needs 0845 140 0255 +44 845 140 0255

 

Renewal of Contract- Business Customers

 

0845 150 3761/

0845 350 3761

+44 845 150 3761/

+44 845 350 3761

Press Office

 

 

0207 554 1780 +44 207 554 1780
Prepayment Meter- Loss Of Supply Emergency – Outside Business Hours

 

0800 368 2970 or

 0333 300 0270

+44 800 368 2970 or

+44 333 300 0270

Fire Problem

 

999 999
Power Cut

 

105 105
National Debtline

 

0808 808 4000 +44 808 808 4000
Business Debtline

 

0800 197 6026 +44 800 197 6026
Warm Home Discount Helpline

 

 

0345 603 9439 +44 345 603 9439
Cruse Bereavement Care

 

0808 808 1677 +44 808 808 1677
National Grid Emergency Line

(Gas Leakage)

 

0800 111 999 +44 800 111 999
Ombudsman Services: Energy 0330 440 1624

(or textphone 0330 440 1600)

 

+44 330 440 1624

(or textphone +44 330 440 1600)

Citizens Advice 0345 404 0506

 

+44 345 404 0506

Extra Energy opening hours

Customer support

Moving home support

Top up device lost support

Emergency support

Accessibility requests

Customer complaints

Mon – Fri 8AM – 8PM and

Sat 9AM – 5PM

Warm home discount Mon – Fri 8:30AM- 4:30PM
Smart meters service

Payment method support

Mon-Fri 8AM- 8PM and

Sat 9AM-1PM

Business contact support Mon – Fri 8:45AM – 5PM

Extra Energy Contact

In order to get the quotes for the services at home, or to make any changes in your details, you can contact the Extra Energy customer services staff by calling the Extra Energy customer free service number 0800 953 4774 or 0330 303  4774. The Extra Energy opening hours are from Mon – Fri 8AM – 8PM and Sat 9AM – 5PM and are closed on Sundays. Alternatively, for the quotes, the Extra Energy sales staff can also be contacted at the Extra Energy free telephone number 0800 953 4775. The quotes can also be taken online by submitting the information via this page. Any of your questions can also be submitted online through this page and the staff will revert back as soon as possible. The staff also provides you tips to have great savings on your energy bills via this page.

Extra Energy Contact Address

Along with the phone numbers, the customers can also direct their requests by post at the following Extra Energy contact address

Extra Energy Supply Ltd,  PO Box 10243, Unit 16 Coalfield Way, Ashby de la Zouch, LE65 9ED

You can also refer to the Extra Energy registered office as listed below:

54 Hagley Road, Edgbaston, Birmingham, B16 8PE

Extra Energy Meter Readings

The customers have been offered guidelines to help them to understand in reading the meter, whether of gas or electricity. Meter reading is the same as customer service number: 0800 953 4774

Extra Energy Meter Readings

Extra Energy Moving Home

In case if you are moving home, you are required to inform the Extra Energy customer services staff with all the details on the Extra Energy free phone number 0800 953 4774. The business customers, in case of moving premises, can call the Extra Energy phone number 0845 140 0253 (here) or 0845 140 0254 (here). The phone lines for all are open from Mon – Fri 8AM – 8PM and Sat 9AM – 5PM. You are also required to submit the information via the online form and the support staff will revert back as soon as possible.

 Extra Energy Warm Home Discount

You can register for the Extra Energy warm home discount scheme via this page. If you receive pension credit, you can check more related information via this Extra Energy warm home discount page or can call the helpline number 0345 603 9439 from Mon – Fri 8:30AM- 4:30PM.

 Extra Energy Warm Home Discount

 Extra Energy Prepayment Meter

The Extra Energy prepayment meter is your pay as you go meter, using a card for gas and key for electricity, to be inserted into the meter. If you have any related questions, you can call the Extra Energy free phone number 0800 953 4774 or contact via the email address [email protected] . The Extra Energy customer services can also be reached at the following address:

Extra Energy Supply Ltd., PO Box 10243, Unit 16 Coalfield Way, Ashby de la Zouch, LE65 9ED

Extra Energy Top up Device Lost

If the Extra Energy top up device is lost or damaged, you can contact the support staff to make a request for a new one by calling the Extra Energy free contact number 0800 953 4777 from Mon – Fri 8AM – 8PM and Sat 9AM – 5PM

Extra Energy Bereavement Staff

In the case of bereavement, you can discuss all the requirements by calling the Extra Energy bereavement staff at the Extra Energy free phone number 0800 096 0701 or contact by email via the Extra Energy email address [email protected]

In case if you are seeking for independent advice and support, you can also contact some organizations like:

Cruse Bereavement Care- accessible at the phone number 0808 808 1677 or via visiting this page

Citizens Advice- accessible via this page

For more related information, you may refer to this page

Extra Energy Smart Meters

If you wish to information on the Extra Energy smart meters, you can get in touch with the smart staff by calling the Extra Energy free phone number 0800 953 4774 from Mon-Fri 8AM- 8PM and Sat 9AM-1PM or via the Extra Energy email address [email protected] or also contact online via this page . You can check for all the detailed description by visiting this file

Extra Energy Payment Methods

To pay off the bills, the customers have been given various options like direct debit, via debit/credit card, by bank transfer, prepayment or through cash. You can also call the Extra Energy payments staff and discuss any payment issues at the Extra Energy payment method free phone number 0800 953 4777 and the staff can help you with any suitable payment arrangements as required. The phone lines are open from Mon – Fri 8AM – 8PM and Sat 9AM- 1PM.  For any financial difficulties, if you wish to contact any independent organizations, then you can surely do so. Some of their contacts are listed below-

National Debtline- via this phone number 0808 808 4000 or this web page

Business Debtline- via the free phone number 0800 197 6026 or this web page

Extra Energy Business Contact Numbers

In order to get the quotes for the business services, you can call the Extra Energy business contact number 0845 140 0251 (here). The Extra Energy business sales staff can also be contacted at the phone number 0845 140 0252 (here). The Extra Energy opening hours are from Mon – Fri 8:45AM – 5PM. The staff is not available on weekends and bank holidays. The business quotes are also accessible online by submitting the details via this page. If you have any questions about the services, policies, or would like to make any changes in your details, then you can call the Extra Energy business contact number 0845 140 0253 (here). For all the corporate needs, the Extra Energy business staff can be called at the Extra Energy telephone number 0845 140 0255 (here) from Mon – Fri 8:45AM – 5PM. If you are looking to renew the contract, then you may dial the Extra Energy phone number 0845 150 3761(here) or 0845 350 3761 (here) from Mon – Fri 8:45AM – 5PM and the staff will assist you further. The questions or requests can also be forwarded to the staff via the online contact form and they will revert back as early as possible.

Extra Energy Vat Declaration Form

For any questions about the vat declaration form, you can call the Extra Energy customer services at the Extra Energy Vat declaration form contact number 0845 140 0253 (here). The form can be submitted via the Extra Energy email address [email protected] or by post at the following Extra Energy address

Extra Energy Supply Ltd., PO Box 10243, Unit 16 Coalfield Way, Ashby de la Zouch, LE65 9ED

Extra Energy Emergency Contact

If you have a power cut, you need to dial the phone number 105 from a landline or mobile. If you have a prepayment meter and it is faulty, and there is loss of supply, then you need to immediately call the Extra Energy free emergency contact 0800 953 4774 from Mon – Fri 8AM – 8PM and Sat 9AM – 5PM. If the loss of supply emergency is outside the business hours, then you may dial the Extra Energy emergency free contact number 0800 368 2970 or 0333 300 0270 from Mon – Fri 7AM – 8AM and 9AM – 5PM on Sundays and bank holidays.

In case, if you smell gas leakage, then you may contact the free National Grid Emergency Line on 0800 111 999 and you can call the number 999 if there is a fire.

 Extra Energy Press Office

The journalists can contact the Extra Energy press office staff for all their media related questions either by calling the Extra Energy phone number 0207 554 1780 or via the Extra Energy email address [email protected] and the staff will be happy to assist further.

Extra Energy Accessibility Requests

If you are facing any issues while accessing the website, the Extra Energy accessibility request staff is approachable at the Extra Energy free phone number 0800 953 4774. The phone lines are open from Mon- Fri 8AM- 8PM and Sat 9AM- 5PM.

Extra Energy Priority Services Register

The customers with specific requirements like disabled, chronically sick, deaf etc are being offered the Extra Energy priority services register. This includes providing the password scheme, alternative bill formats, meter relocation, quarterly meter readings and much more. For all the information and to join, you can call the Extra Energy free contact number 0800 953 4774 or contact via the Extra Energy email address [email protected] . The hearing impaired customers can send all the requests via the Extra Energy email address [email protected]

Extra Energy Customer Complaints

For all your complaints about the services, you can contact the Extra Energy customer services staff in various ways. The staff can be contacted at the Extra Energy complaints free phone number 0800 953 4774 from Mon – Fri 8AM – 8PM and Sat 9AM – 5PM or via the Extra Energy complaints email [email protected] or by mail at the below mentioned address

Extra Energy Supply Ltd, PO Box 10243, Ashby de la Zouch, LE65 9ED

If you are not satisfied with the given response, you can refer the issue to the Extra Energy customer services head. The details can be sent via the Extra Energy complaints email address [email protected] or via post at the following address

Extra Energy Supply Ltd, 54 Hagley Road, Birmingham B16 8PE

and if you wish to personally meet the staff, they are accessible from Mon- Fri 9AM- 4PM

Still, if you are not happy with the response or eight weeks have passed and the issue has not been resolved, the matter can be escalated to the Ombudsman Services: Energy. They can be contacted at the phone number 0330 440 1624 (or textphone 0330 440 1600) or via the email address [email protected] or by post at the following address

Ombudsman Services: Energy, PO Box 966, Warrington, WA4 9DF

You can check for more information via this web page. As an energy customer, you can also seek independent advice about the supply from Citizens Advice. They can be reached at the telephone 0345 404 0506 or via this page

Contact Extra Energy through social media- Facebook, Twitter & other apps

Extra Energy Website
Extra Energy Online Registration
Extra Energy Online Login
Extra Energy LinkedIn

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