First Utility Phone Numbers

First Utility is a leading supplier of gas and electricity in the United Kingdom. First Utility aims to provide the best customer service in the energy industry and has always kept its vision to achieve maximum customer satisfaction. First Utility customer service number is 01926 320 700 can be called for all queries. More contact numbers are listed below

Helpline UK Contact Numbers International Contact Numbers
First Utility Customer Service Number 01926 320 700 +44 1926 320 700
Broadband Services 01926 328 002 +44 1926 328 002
Credit Control Team 01926 320 712
Or
01926 320 778
+44 1926 320 712
Or
+44 1926 320 778
Text Phone Services 1800201926320700 +441800201926320700
Audio Tape Services 01926 320 700 +44 1926 320 700
Complaints 01926 356 512 +44 1926 356 512
Complaints Department 0800 011 5168 +44 800 011 5168
Step Change Organization 0800 138 1111 +44 800 138 1111
Citizens Advice Consumer Service 03454 04 05 +44 3454 04 05
The Disabled Living Foundation 0300 999 0004 +44 300 999 0004
Energy Saving Trust 0300 123 1234 +44 300 123 1234
National Grid Number 0800 111 999 +44 800 111 999
Power Cut 105

First Utility

First Utility Postal Address

Along with the helpline numbers, the customers are also given an option to mail in their feedback or queries on the below mentioned First Utility postal address. You should clearly mention all your contact details so that the customer service members can reply back as early as possible.

First Utility, PO Box 4360, Warwick, CV34 9DB

First Utility Contact Us

For all your queries, you can contact the First Utility customer service team by dialing the First Utility customer service number 01926 320 700. The team will make all possible efforts to help you.  The phone lines are open from 8am and 8pm Monday to Friday and 9am and 4pm on Saturday. For the disabled customers, the text phone services are available via the phone number
18002 01926 320 700.

The team can also be contacted by email at First Utility contact email [email protected] . For any of the enquiries, you can also ask your questions anytime, 24 hours, via the First Utility online assistant Ask First by visiting the First Utility contact us page https://www.first-utility.com/contact-us.

first utility contact

The service team is also accessible through the social portal for any of your concerns. You can handle the twitter account via https://twitter.com/firstutility . The twitter team is available from 8am-6pm, Monday to Friday. You can refer any of your friends to the First Utility services and earn reward for the same by signing in the account through the First Utility customer login page https://www.first-utility.com/login

First Utility Home Move Team

If you are moving your premises, you can contact the First Utility home move team by calling the First Utility home move team phone number 01926 320 700 to set up the account.

First Utility Broadband Services

first utility broadband support

To get the information for the broadband services, you can contact the support team by calling the First Utility broadband service contact number 01926- 01926 328 002 from Monday–Friday 8am–8pm, and Saturday 9am-4pm or by email at First Utility contact email: [email protected] . The customer service team can also be contacted by post at the following address

First Utility Broadband, PO Box 4360, Warwick, CV34 9D

First Utility Payment Helpline

If you face any kind of problem while making the payment, you can call the First Utility payment issues contact number 01926 320 700 or by contact by email at First Utility contact email [email protected].

If you have facing any financial difficulties and not being able to make the payment, the company can offer various options to ease down the issue. You can discuss the options with the First Utility credit control team on the First Utility contact 01926 320 712 or 01926 320 778 or via email at First Utility contact email [email protected] . You can also seek free advice from the charity organization, Step change, by calling the phone number 0800 138 1111

First Utility Priority Services Register (PSR)

The customers with special requirements can register for the priority services like bills in accessible formats, nomination scheme or the typetalk services. For any queries, you can contact the First Utility customer service team on 01926 320 700. If you would like to receive an audio tape for the First Utility terms and practices, you need to call the First Utility priority services register phone number 0834 215 5000 for the copy of the same.  For the support and advice, you can check the contact details of following mentioned organizations:

  • Citizen’s advice consumer service at the phone number 03454 04 05 or via the website www.adviceguide.org.uk
  • The Disabled living foundation at the phone number 0300 999 0004 or via the website: www.dlf.org.uk
  • Energy Saving Trust at the phone number (advice line): 0300 123 1234 or via the website: www.energysavingtrust.org.uk

First Utility Emergency Numbers

emergency phone

If you suspect any gas leakage, you need to call the National grid number 0800 111 999. The phone lines are open for 24 hours. And, if required, you can call the emergency team on the First Utility emergency number 01926 320 700. In case of a power cut, you need to call 105. For more details, you can check the page http://www.powercut105.com/ . The contact numbers of various distribution companies have been mentioned via the page https://www.first-utility.com/help/emergency/emergency-information

First Utility Customer Complaints

When the users have any complaint, they can surely raise the concern and First Utility customer service members take the needful steps to rectify it as soon as possible. You have been given various options like phone, online portal, post, and social media to register your complaints.

You can contact by calling the First Utility customer complaint number 01926 356 512 and the advisors will assist further or by post at the below mentioned address

First Utility Ltd, PO Box 4360, Warwick, CV34 9DB

The customer service team can also be contacted by email at First Utility contact email [email protected] . You can also fill in the online First Utility complaint contact form via the page https://www.first-utility.com/about-us/service/how-we-handle-complaints#coo and submit the details.

The social portals like facebook and twitter are also available for the concerns.  If you are dissatisfied with the initial response, you can raise the matter to the First Utility case specialist team using the above contact details.

At any point of time, if you would like to know the updates on your complaint, or a request for the language translation, you can call the First Utility complaints department on the First Utility free phone number 0800 011 5168. The phone lines are open from Mon-Fri 9am-5pm. for the text phone services, you can dial the First Utility phone number 18001 01926 320 700.  If still, you are not happy with the response, the matter can be investigated by the team manager or the chief officer.

You can also raise the matter finally to the Energy Ombudsman. They can be contacted over the phone at 0330 440 1624 (textphone 0330 440 1600), or via fax at 0330 440 1625 or via email at [email protected]­energy.org or by post at the address: PO Box 966 Warrington WA4 9DF. You can check for all the related information via the link https://www.ombudsman-services.org/energy.html

first utility app

One thought on “First Utility Phone Numbers”

  1. The customer service phone line, I was left hanging on for ages running up my phone bill. I hung up in the end

    My November email won’t let me enter my meter reading as normal, it now goes to a badly set out page which doesn’t offer a meter reading option.

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