Friends Provident Phone Numbers

For Friends Provident customer service you can use our signposting service number: 0843 837 5444 call will cost you 7p/minute plus your phone company access charge, you can find more free and local rate numbers on this page. This number is part of our call connection service, you can Call This Number and Save it Under “Friends Provident Number” on your phone, but remember- this is call connection service and is costing you the above charges.

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Direct Friends Provident Contact Numbers:

Helpline UK Contact Numbers International Contact Numbers
Friends Provident Life Insurance Contact Number 03456003122 +441392844407
Policy Number 03450707099 +441708678294
Lifetime Care 03457777543 +44 345 777 7543
Pensions 03453003172 +443453003172
Pension for Pre-Retirees 03456033419 +443456033419
Life Insurance (PP3) 03453001942 +443453001942
Pensions in drawdown 03456031061 +443456031061
Queries or Complaints 03456029199 +443456029199
Life policies only 03457322223 +441179893000
Friends Provident Business Number 03456029221 +443456029221
Friends Life Critical Illness Claims Line 03452662870 +443452662870
Life Health Claims 03452662255 +443452662255
Friends Life Death Claims 03452663645 +443452663645

Friends Provident Customer Services

Calling on the phone
This is me…while researching and writing this post (and checking the numbers.. : )

Friends Provident is an online life insurance quote comparison service provider and offering life insurance based in the United Kingdom. Friends Provident was the first investment house in the UK to offer a fully ethical investment fund called the Stewardship fund. Being part of the Aviva group would imply that the customer becomes a part of the UK’s largest insurance, pensions and healthcare provider. The company ‘vision has always been to provide value to money to as many people as possible with the great offers and excellent customer service. It should be noted that Friends Provident changed its name to Friends Life on 29 March 2011

Friends Provident Life Insurance Contact Details

Following are the contacts for the Friends life insurance policies set up after March 2011. For the life insurance policies, you can check the below mentioned details:

If the policy prefix is F and L and are 10 characters long, the customers can contact the Friends Provident life insurance customer care team at Friends Provident life insurance contact number 0345 600 3122. The phone lines are open form Mon – Fri 9am to 5pm. If you are calling from abroad, you can dial the phone number +44 1392 844 407

The customers can also use the online Friends life contact form https://www.friendslife.co.uk/contact-us/forms/flp-core-enquiries.jsp to send in their queries

If the policy prefix is H, J and L and are 7 characters long, the customers can contact the Friends Provident life insurance customer care team at Friends Provident life insurance policy number 0345 070 7099 from Mon – Fri 8am to 6pm and if you are calling from abroad, you can dial the phone number +44 1708 678294. If you wish to contact online, you can fill the details in the Friends life contact form https://www.friendslife.co.uk/contact-us/forms/romford-imaging-friends-life.jsp

For the 3 prefix policies, you can dial the Friends Provident life insurance contact us number 0345 300 1942 from Mon – Fri 8am to 6pm and if you are calling from abroad, you can dial the phone number +44 345 300 1942

For the life insurance policies which are 2, 4,5,6,8 prefix, you can dial the Friends Provident life insurance telephone number 0345 732 2223 from Mon – Fri 8am to 8pm and if you are calling from abroad, you can dial the phone number +44 117 989 3000. The queries can be raised online as well at Friends life contact form https://www.friendslife.co.uk/contact-us/forms/contact-centre.jsp

If you find any difficulty while accessing the website, you can contact the Friends life accessibility team at the Friends life email [email protected]

Friends Provident Lifetime Care Enquiries

For the lifetime care policies, you can dial the Friends Provident customer service number 0345 777 7543. The phone lines are open from Monday-Friday 8am to 5pm and if calling from outside the UK, you can dial the Friends provident lifetime care enquiries number +44 117 989 9000 from Monday-Friday 9am to 5pm. The support team can also be contacted using the Friends life contact form online. If you prefer to write you can also send in the requests via mail at the following Friends Life Bristol address

Friends Life, Friends Life Centre, PO Box 582, Bristol, BS34 9FX, United Kingdom

Friends Provident Pensions

For all the pensions related enquiries, if the policy prefix is 100, you can dial the Friends life contact number 0345 300 3172, and for the prefix 400, 500 (pre retirement policies), you can dial the Friends provident pension number 0345 603 3419. The phone lines are open from Monday-Friday 8am to 6pm. And for the policies prefix 400, 500 currently in drawdown, you can contact the Friends life phone number 0345 603 1061 from Monday-Friday 8:30am to 6pm

You can also send in your enquiries at the above mentioned Bristol address. You are required to add your personal contact details in the letter posted so that the customer service members can contact you on your mentioned address or contact number as soon as possible.

For all the international queries, you can get in touch with the support team at the phone number +44117 989 9000, from Monday-Friday 9am to 5pm

If the policies prefixes are any other apart from the above, you can contact at Friends Provident customer services phone number 0345 602 9199 from Monday-Friday 8:30am to 6pm and when calling from abroad, you can dial the number+44 345 602 9199 from Monday-Friday 9am to 5pm. The customers can also contact via mail at the following Friends Life Wiltshire address

Friends Life, PO Box 1550, Salisbury, Wiltshire, SP1 2TW United Kingdom

Friends Provident International

For any queries related to Friends Provident international plans, you can contact by dialing the Friends Provident international contact number 01722 415088 from Monday-Friday 8am to 5pm. You can also contact the team at the above mentioned Wiltshire address

Friends Provident Investments

If the policy prefix is 200, the customers can dial the Friends Provident investment bond contact number 0345 603 3419 from Monday-Friday 8am to 6pm and for the calls from abroad, you can dial the number +44 117 989 9000 from Monday-Friday 9am to 5pm. The queries can also be sent via mail at the Friends Life Bristol address

Friends Provident Wealth Solutions Bond

If you would like to enquire for the wealth solutions bonds and protected investment portfolio bond, you can call the team at the Friends Provident wealth solutions bond number 0345 602 9199 from Monday-Friday 8:30am to 6pm and if calling from abroad, you can dial the number +44 1392 842 244 from Monday-Friday 9am to 5pm. The queries can also be sent via mail at the Friends Life Wiltshire address

Friends Provident Stakeholder Schemes

To get the information for the stakeholder schemes, you can dial the Friends Provident business number 0345 602 9221. The phone lines are open from Monday-Friday 8:30am to 6pm and when calling from abroad, you can dial the Friends Provident stakeholder pension scheme phone number+44 345 602 9221 from Monday-Friday 9am to 5pm. The customers can also send in their queries at the Friends Provident postal address

Friends Life, PO Box 1550, Salisbury Wiltshire SP1 2TW United Kingdom

For any other Friends Provident policies, including the life insurance, investments and other pension policies, you can dial the Friends Provident customer phone number 0345 602 9199 from Monday-Friday 8:30am to 6pm and if calling from outside the UK, you can dial the number+44 345 602 9199 from Monday-Friday 9am to 5pm

The enquiries can be made online as well using the Friends life contact form https://www.friendslife.co.uk/contact-us/forms/customer-services.jsp

Else, you can send in your requests via mail at the above mentioned Friends Life Wiltshire address

Friends Life Claims

When the policy is with Friends provident, and the claim is for the critical illness cover, you can contact the Friends Life critical illness claims team for the critical illness cover by dialing the Friends Life critical illness claims line 0345 266 2870 or can also fax the details to the Friends Life  claims fax number 0345 600 0624.

The claim letter can also be sent via post at the following address

Friends Life, Critical Illness Claims Team, PO BOX 1550, Milford, Salisbury, SP1 2TW

You can even send your application via email at Friends Life claims email address [email protected]

If you are making an income protection claim, you can contact the Friends life health claims team at the number 0345 266 2255 or send in your letter through fax at Friends Life fax number 0345 600 0624. The claims letter can also be sent via post at the above mentioned Salisbury address (referring the letter to the Friends life health claims team). The next option is to send via email at Friends Life claims email address [email protected]

If you are making a claim because someone has died, you can contact the Friends life death claims team at the number 0345 266 3645or send in your letter through fax at Friends Life fax number 0345 600 0624. The claims letter can also be sent via post at the above mentioned Salisbury address (referring the letter to the Friends life death claims team). The next option is to send via email at Friends Life claims email address [email protected]

Friends Provident Life Customer Complaints

The company has a trained and dedicated staff to handle the issues efficiently and to the best of customer satisfaction

To register any Friends Provident life customer complaint, you can call any of the above mentioned phone numbers for the concerned department and the support team would make all possible efforts to respond back as early as possible.

If you would like to file any complaint online, you can contact the team by filling the details in the Friends life contact form https://www.friendslife.co.uk/contact-us/forms/flp-core-complaints.jsp or https://www.friendslife.co.uk/contact-us/forms/sds-complaints.jsp

If you are dissatisfied with the solution given, you can even further escalate the issue to the Financial Ombudsman Service. They can be contacted by phone at 0300 1239 123 or 0800 0234 567 or by mail at the following address

The Financial Ombudsman Service, Exchange Tower, London E14 9SR

Even you can contact them via email at [email protected]    and if you wish to check for their details, the official website is www.financial-ombudsman.org.uk

If your complaint is about the administration of an occupational or private pension arrangement, the Ombudsman may refer your complaint to the Pensions Ombudsman.

You also have an option to use the European commission service to escalate the matter at the page

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

11 thoughts on “Friends Provident Phone Numbers”

  1. Could you pleased tell me which department I should contact to find out what a policy may be worth and what I can do about it.
    Thank you.

  2. is this your the customer service address:

    Friends Provident,
    PO Box 1550,
    Milford,
    Salisbury. Wiltshire (?) SP1 2TW. UK

  3. I appear to have mis-placed my Friends Life policy; I do have a on a monthly basis. I have had the policy a number of years and I am within 2 years of retirement age, when the policy will mature. I have moved homes with the last 10 years, i suspect this has been my problem. Who do I contact to rectify this problem and get a replacement policy. Thank you,

  4. Hi, I have a policy that I have had for years, I would like to change my address and name but every where I email or phone tell me that it’s all changed and can’t help me

    1. Hello there!

      I would like to enquirer on behalf of my dad who had a retirement
      premium policy. He’s last premium payments were in 2002 and I undertook the responsibility to make the payments.

      Many thanks!

  5. I am emailing as my 80 year old father is not getting anywhere with his phonecalls. He requested to surrender a policy that he took out 17 years ago at £ per month in order to give it to his grandson on his 18th birthday on the 7th June 2017. Despite being in contact weeks prior and phonecalls from him and myself and a letter from him you have not transferred his money…since this time we have made numerous phone calls to them, the last phone call was on the 17th August where they promised to call him back but did not. I think the way you are dealing with this is disgusting, you were fully aware what the policy was for and despite it being surrendered still have not transferred the funds nor given any indication of when this will happen. My father is 80 years old and in very poor health and in a residential home the on-going distress this is causing him is unacceptable. I look forward to someone responding to me. Regards (he has written to them giving his permission for you to liaise with me as he can’t cope with this any longer)

  6. Dear Sirs,
    I have lived & worked overseas for some time now and am currently looking into any old UK pension schemes that I was signed into at some point.
    I once worked for CNA Re in the city of London and their pension went into administration in the early 2000’s . It was initially being managed by SBJ but then got moved across to Friends provident. I have no reference number I am afraid and hopefully you can pint me in the right direction. Regards

  7. I have a Membership number.and a policy number.
    Please could you tell me how to cash this? Can you write a guide ?
    Many thanks,
    Regards,

  8. Hello
    I have just been given a policy that was initially started in 31/12/1992 with London and Manchester Assurance Company Ltd,I have been told that they are now deal wit these policys!
    If so could they please contact me at email With any information that could help.

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