Gatwick Express Telephone Numbers

For all the information about the services, schedules, tickets, fares, cancellation or refund policy, compensation or any other, the customers can access the help page where majority of the questions have already been answered. Still, if you wish to get in touch with the Gatwick Express customer relations department, you can do so in various ways. The team members can be called by calling the Gatwick Express customer services number 0345 850 1530 or Gatwick Express textphone number 0345 127 2940 for the minicom users. The Gatwick Express phone opening times are from Mon- Sun 7AM- 10PM. The requests or feedback can also be sent online using a contact form via the page or by post at the below mentioned Gatwick Express postal address and the team will be more than happy to assist further. For all the general information about the trains, you can call the National Rail Enquiries on their telephone 0845 748 4950 here or visit their web page.

Gatwick Express Contact Numbers

Helpline

UK Contact Numbers

International Contact Numbers

Gatwick Express Customer Services Contact

And

Gatwick Express Group Bookings Contact

0345 850 1530 +44 345 850 1530
Gatwick Express Customer Services Textphone

And

Gatwick Express Group Bookings Contact Textphone

0345 127 2940 +44 345 127 2940
Gatwick Express Group Bookings Another Contact 0345 127 2920 +44 345 127 2920
Contact For Gatwick Express Wifi Services Issues 0208 028 0390 +44 208 028 0390
Gatwick Express Special Assistance Team Contact 0800 138 1016 +44 800 138 1016
Gatwick Express Special Assistance Team Textphone Number 0800 138 1018 +44 800 138 1018
Gatwick Express Special Assistance Team Text Message Number 0786 003 4269 +44 786 003 4269
Gatwick Express Media Centre 0203 750 2030 +44 203 750 2030
Gatwick Express Complaints Contact 0345 026 4700 +44 345 026 4700
Gatwick Airport General Contact 0344 892 0322 +44 344 892 0322
Gatwick Airport Hotels Contact 0871 360 2427 +44 871 360 2427
Gatwick Airport Flight and Holidays Booking Questions 0800 298 9437 +44 161 888 0831
Gatwick Airport Lost Property Contact 0129 322 3457 +44 129 322 3457
Gatwick Airport Jobs Opportunities 0800 111 4501 +44 800 111 4501
Gatwick Airport Car Parking Feedback 0330 123 1025 +44 330 123 1025
Gatwick Airport General Feedback 0330 123 0663 +44 330 123 0663
Great Northern Wifi Services Issues

 

0208 028 0389 +44 208 028 0389
Southern Railway Wifi Services Issues 0208 028 0363 +44 208 028 0363
Thameslink Railway Wifi Services Issues 0208 028 0367 +44 208 028 0367
Great Northern And Thameslink Special Assistance Team Phone Number 0800 058 2844 +44 800 058 2844
Great Northern And Thameslink Special Assistance Team Textphone Number 0800 975 1052 +44 800 975 1052
Space2 Phone Number For Filming On Trains Or Stations 0192 664 2570 +44 192 664 2570
JC Decaux Team Contact For Advertising 0207 298 8000 +44 207 298 8000
National Rail Enquiries 0845 748 4950 +44 845 748 4950
London Travelwatch Contact Number 0203 176 2999 +44 203 176 2999
Transport Focus Contact Number 0300 123 2350 +44 300 123 2350
Information Commissioner’s Office Contact 0303 123 1113 +44 303 123 1113
Information Commissioner’s Office Another Contact 0162 554 5745 +44 162 554 5745

Gatwick Express Postal Address

The customers can send any of their correspondence at the following Gatwick Express postal address enclosing all their contact details so that the customer service members can revert back as soon as possible.

Gatwick Express, Customer Services, PO Box 10240, ASHBY-DE-LA-ZOUCH, LE65 9EB

Gatwick Express Tickets UK

The customers can purchase the tickets in various ways like using the online ticket booking system through the page, via the ticket office or from a ticket vending machine. You can also use the Oyster Travelcard season tickets for the journey and visit the page for the related information. Railcards can also be used and you may check the information via the page. In order to make any changes in the ticket, you are required to first apply for a refund and then purchase another ticket.

Gatwick Express UK Group Bookings

When you are traveling in a group of 3 to 9 adults, then you may avail the discount under GroupSave via the page. It should be noted that the GroupSave tickets cannot be used during weekday peak times. For the group of 20 or more people, the Gatwick Express customer service team can be contacted either by calling the Gatwick Express contact telephone 0345 127 2920 (option 7) here or 0345 850 1530 here or by dialing the Gatwick Express textphone number 0345 127 2940 here as required. You can also submit the requests through an online contact form via the page or by mail at the following Gatwick Express address

Gatwick Express, Customer Services, PO Box 10240, ASHBY-DE-LA-ZOUCH, LE65 9EB

Gatwick Express Lost Property Office

If you have lost something on the train or at London Victoria station, you are required to fill in an online form via the page. If your loss is at the Gatwick airport station or at Gatwick airport, then to make the report the customers are need to visit their web page. If the mobile phone has been lost, then you should provide the IMEI number in the desired form.

Gatwick Express Wifi Not Working

If you are facing any issues while using the Gatwick Express wifi services, you are required to give the number of the coach at the Gatwick Express telephone no 0208 028 0390 here or via the Gatwick Express contact email [email protected] for the Gatwick Express. If it is Great Northern, then you may call the number 0208 028 0389 or send the requests via the email [email protected] . For the Southern Railway, you may call the number 0208 028 0363 or contact via the email [email protected] . The Thameslink Railway can be called at the telephone 0208 028 0367 or via their email contact [email protected]

Gatwick Express Refund Form

If you already have a ticket and for any reason would like to return it, then there are various ways by which you can apply for refund. The refund is made in the similar way as the payment was made for the ticket like by cash, cheque, or back to credit or debit card account or to the rail warrant account.

  • If it is an eTicket, you can apply for the refund using a contact form via the page.
  • The ticket purchased from the ticket office has to be returned to the office itself.
  • If the ticket was bought online, then the online form to be downloaded via the page has to be sent within 28 days of the date on your ticket to the address: Freepost RTGL-ELXC-HAUU, Govia Thameslink Railway, Ashby De La Zouch, LE65 1JT
  • If the ticket was bought online and you have an online account, you can sign in to the account via the page and apply for the refund.
  • If the train was cancelled or delayed, then also you can return the unused ticket and get a full refund.

Gatwick Express Special Assistance Requests

If you have any disability or difficulty in travelling, or if you wish to have the form in alternative format, you can get in touch with the Gatwick Express special assistance team for help. They can be contacted by calling the Gatwick Express free contact number 0800 138 1016 here or Gatwick Express textphone number free 0800 138 1018. The phone lines are accessible from 7AM- 10PM Mon- Sun. The customers can also text their messages to the Gatwick Express number 0786 003 4269 or send by email via the Gatwick Express email address [email protected] . There is also one booking form which you may submit online via the page.

The special assistance team for the Great Northern and Thameslink are available at the free phone number 0800 058 2844 or via their textphone number 0800 975 1052 here. The requests can also be sent via the email address [email protected] or [email protected]

Gatwick Express Priority Seat Card

The priority seats are given to the passengers who have difficulty in standing, visual impairment or any other disability. The Gatwick Express priority seat card can be used on Great Northern, Gatwick Express, Southeastern, Southern and Thameslink trains. For any questions or problem with the card, you can call the free Gatwick Express contact 0800 138 1016 here

Gatwick Express Updates

The users can register their details online for the Gatwick Express updates about the special offers or latest news or the travel alerts by visiting the page.

Gatwick Express Delay Compensation

If a delay of 15 minutes or more has been caused by planned engineering works, the users are entitled for the compensation. This can be applied online via the page or by post within 28 days of your delayed journey. If claiming by post, you can send the desired form to the following address. For any questions or doubts, you can call the Gatwick Express customer care at the Gatwick Express contact phone number 0345 850 1530 here from 7AM- 10PM on all days.

Freepost SOUTHERN RTGL-ELXC-HAUU, Govia Thameslink Railway, Unit 16, Coalfield Way, Ashby-De-La-Zouch, LE65 1JT

Gatwick Express Advertising Requests

If you wish to get the advertising space at the Gatwick Express stations, you can get in touch with the JC Decaux staff either by calling their telephone number 0207 298 8000 here or at the address: JC Decaux, Paddington Office, Summit House, 27 Sale Place London, W2 1YR. For more information, you may visit the web page.

Gatwick Express Press Office Contact

The journalists can get in touch with the Gatwick Express press office team for any of their requests or concerns either by calling the Gatwick Express phone number 0203 750 2030 here or by emailing via the Gatwick Express contact email [email protected]. In case, if you are looking to filming on the trains or at any of the stations, then a permission has to be taken in advance by contacting Space2 at their phone number 0192 664 2570 or via the email address [email protected]

Gatwick Express Careers

If you wish to be part of the Gatwick Express team, you can check the details of all the job vacancies through this page. The candidates can register their details online via the page and access all the latest updates.

Gatwick Airport Contacts

Gatwick Express uses the station in the South Terminal. The passengers can benefit from the gatwick airport’s restaurants, shops, transfers to other airports or the hotels. For all the details you may visit the web page or send the requests via the gatwick email [email protected] or through the Twitter account. For any general information about the airport like the flight information, you can call the Gatwick airport contact number 0344 892 0322 here. Regarding the airport hotels, you may dial the gatwick airport telephone number 0871 360 2427. In order to make the booking of flights and holidays, you can do so online via the page and can call the gatwick airport telephone number free 0800 298 9437 or +44 161 888 0831 when calling from abroad for any questions. If your property has been lost, then you may call the gatwick airport phone number 0129 322 3457 or send the details via the gatwick airport email address [email protected] or also can visit the page for more details. If you are looking for jobs at Gatwick, then you can discuss the requirements via the free gatwick airport contact 0800 111 4501. If you have any feedback regarding the car parking, you can call the gatwick airport phone contact 0330 123 1025 and 0330 123 0663 for the general feedback or through an online form via the page. Any of the correspondence can also be sent by post at the address: Customer Services, 6th floor, Destinations Place, South Terminal, Gatwick Airport, West Sussex RH6 0NP

Gatwick Express UK Claims

If you have an accident on one of the Gatwick Express trains and wish to make a claim, you can do so at the address: Safety Department, Govia Thameslink Railway, Go-Ahead House, 26-28 Addiscombe Road Croydon, CR9 5GA

Gatwick Express Feedback

If you are happy with the given services, you can provide your feedback or opinions online through the page. Recognizing the staff will improve their motivation levels to provide better services in future.

Gatwick Express Customer Complaints

The Gatwick Express support staff always makes sure to adhere to all the rules and regulations. Still, at times, the customers may have any complaints regarding the services, then, you can contact the Gatwick Express customer care department in various ways. The team members can be called at the Gatwick Express customer service telephone number 0345 026 4700 here from Mon- Sun 7AM- 10PM (except for the Christmas Day). The disabled customers can use the minicom services by calling the Gatwick Express textphone number 0345 127 2940 here. You can also send the details of the issue through an online contact form via the page or by mail at the following address. The team members will take all steps to revert back with the solution within 10 working days or in some cases, 20 working days.

Gatwick Express, Customer Services, PO Box 10240, ASHBY-DE-LA-ZOUCH, LE65 9EB

If, in case, you are not happy with the given outcome, you can contact London TravelWatch or Transport Focus for further investigation. The London TravelWatch can be contacted at the telephone 0203 176 2999 here from Mon- Fri 9AM- 5PM or via the email address [email protected] . You can also contact them at the address: 169 Union Street, London, SE1 0LL and check more details via their web page. Transport Focus can be contacted at the phone number 0300 123 2350 from Mon- Fri 8AM- 8PM and Sat- Sun 8AM- 4PM or at their address: FREEPOST RTEH-XAGE-BYKZ, Transport Focus, PO Box 5594, Southend on Sea, SS1 9PZ and you may visit the page for more information.

If still, the complaint remains unresolved, then you may contact the Ombudsman Services at the address: Ombudsman Services, PO Box 730, Warrington, WA4 6WU or visit their page for more details.

If in case, you are not happy with the way your data has been dealt with, you can firstly contact the Gatwick Express data protection manager at the address: Customer Relations Team, PO Box 10240, Ashby-de-la-Zouch, LE65 9EB. If still not happy with the response, you can request for a second investigation to the team. And, if still the outcome is not satisfying, then you may contact Information Commissioner’s Office (ICO) either at their phone number 0303 123 1113 or 0162 554 5745 or at the address :Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Contact Gatwick Express through social media- Facebook, Twitter and mobile apps

Gatwick Express is a high-frequency rail passenger service between London Victoria, Gatwick Airport, and Brighton in South East England. In 2015, Gatwick Express and Southern Railway joined Great Northern and Thameslink to operate under one company, Govia Thameslink Railway. The passengers are being offered various benefits including service updates, live departure and arrival times, timetables, special assistance services etc. The Gatwick Express support staff is really helpful and professional for all support and advice and the users can easily reach them over the telephone on all days, via the online forms, email, and post or through the social portals.

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