Housing Benefit Telephone Numbers

Helpline UK Contact Numbers International Contact Numbers
Jobcentre Plus (JP) 0800 0556688 +44 800 055 6688
JP Textphone 0800 0234888 +44 800 023 4888
JP Welsh Language 0800 0121888 +44 800 012 1888
Pension Service Team 0800 99 1234 +44 800 99 1234
Pension Service Team Textphone 0800 1690133 +44 800 169 0133
Universal Credit Helpline 0345 6000723 +44 345 600 0723
Universal Credit Helpline Textphone 0345 6000743 +44 345 600 0743
Warm Home Discount Team 0345 6039439 +44 345 603 9439
Winter Fuel Payment Centre 03459 151515 +44 (0)191 218 7777
Winter Fuel Payment Centre Textphone 0345 6060285 +44 (0)191 218 7280
National Benefit Fraud Hotline 0800 854 440 +44 800 854 440
National Benefit Fraud Hotline Welsh 0800 6783722 +44 800 678 3722
National Benefit Fraud Hotline Textphone 0800 3280512 +44 800 328 0512


Housing Benefit Overview

Housing Benefit is intended to help meet housing costs for rented accommodation in the United Kingdom. If you are on low income, the Housing benefit can help you pay off your rent, depending on the income and circumstances. The benefits calculator tool is used to find out what all benefits you could get and how to start the claim process. You can apply for the housing benefit whether you are unemployed or working.

Housing Benefits- Other Benefits Claims

When you need to claim housing benefit for the benefits like Employment and Support Allowance, Income Support, and Jobseeker’s Allowance, you need to contact Jobcentre Plus at Housing Benefit contact number 0800 055 6688. The phone lines for Housing Benefits-other benefit claims are open from Monday to Friday, 8am to 6pm. The textphone services are also available at 0800 023 4888. If any person would like to communicate in Welsh language, they can call the phone number 0800 012 1888

Universal Credit Claims

If you are on a low income or out of work, you can claim Universal Credit. This will help you to pay for the housing with your Universal Credit payment instead of getting housing benefit. You will have to pay rent to your landlord directly if you get universal credit.

Claiming Housing Benefit for Pensioners UK

When you are claiming housing benefit for pensioners UK, you need to contact the pension service team at the Housing Benefit phone number 0800 99 1234 from Monday to Friday, 8am to 6pm and for textphone the Pension credit claim number is 0800 169 0133

Housing Benefit Claims from Council

You can make claim for the housing benefit through your local council to help pay your rent by entering the area postcode in the page https://www.gov.uk/apply-housing-benefit-from-council . To find out your local authority, you can visit the Housing benefit claims for council page http://local.direct.gov.uk/LDGRedirect/Start.do?mode=1

Cold Weather Payments Housing Benefit

When you are getting pension credit, universal credit and income support allowances, you can also get the cold weather payments housing benefit. This means that you will get a payment if the average temperature in your area is recorded as, or forecast to be, zero degrees celsius or below for the following 7 days. You will get a payment of £25 for each 7 day period of very cold weather between 1 November and 31 March. You can contact job centre plus or pension centre (contact details mentioned above) if you have not received the payment. You can also contact the Universal Credit helpline at telephone number 0345 600 0723 or via the textphone at 0345 600 0743. The phone lines are open from Monday to Friday, 8am to 6pm

Warm Home Discount Scheme

Through this scheme, you can get a one-off discount of £140 on your electricity bill usually between September and March. You can contact the warm home discount team for the information over the phone at 0345 603 9439 from Monday to Friday, 8:30am to 4:30pm or by post at

Warm Home Discount Team, Pink Zone, 1st Floor, Peel Park, Brunel Way, Blackpool FY4 5ES

Winter Fuel Payment

This benefit means that you can get between £100 and £300 tax-free to help pay your heating bills if you were born on or before 5 May 1953. You can call the winter fuel payment centre to claim by phone at 03459 15 1515 from Monday to Friday, 8am to 6pm. If you are calling from abroad, you need to dial the number +44 (0)191 218 7777. For using the textphone services, you can call at 0345 606 0285 and textphone from outside the UK, the number is +44 (0)191 218 7280

Housing Benefits calculator

The benefits calculator are used to check what Housing benefits you could get and how to start the claim process and if the benefits will be affected if you start work

You can use the calculator Turn2us for income-related benefits, tax credits etc by visiting the link http://benefits-calculator.turn2us.org.uk/AboutYou?utm_source=BAdviser&utm_medium=referral&utm_campaign=GovUK

Second to use is the calculator Entitledto via the link http://www.entitledto.co.uk/benefits-calculator/startcalc.aspx?e2dwp=y

Housing Benefit Overpayment Advice

If you think you have been over paid or the situations have changed, you need to contact the benefits office straight away and check the necessary information via the link https://www.gov.uk/benefit-overpayments

Housing Benefit Appeal

Housing Benefit is handled by your local council. Hence you need to contact the council for any issue and follow its appeals procedure. To start the process, you need to enter the details in the page https://www.gov.uk/appeal-housing-benefit-decision

If you would like to report benefit fraud, you can contact National Benefit Fraud Hotline at telephone number 0800 854 440.

For the Welsh language, you can dial the number 0800 678 3722 and the textphone services at 0800 328 0512 from Monday to Friday, 8am to 6pm. They can also be contacted by post at the following address

National Benefit Fraud Hotline, Taunton Fraud and Error Prevention Services, Mail Handling, Site B, Wolverhampton WV98 2BA

3 thoughts on “Housing Benefit Telephone Numbers”

  1. I have been since April 2015 and receive enhanced rate daily living and mobility (pip) I would like to know if I am in titled to any cold weather payments as I have never received anything in the past?

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