The Intelligent Finance customer services division is easily accessible to answer any of the questions about the Intelligent Finance mortgages for existing customers, savings or current account at the Intelligent Finance mortgage contact number 0345 609 4343 here. In case, if you are calling from outside the UK, then you may dial the Intelligent Finance international phone number +44 131 549 9012. The Intelligent Finance phone opening hours are from Mon- Fri 8AM- 8PM, Sat 8AM- 4PM and 9AM- 5PM on bank holidays and are closed on Sunday. If you have a hearing or speech impairment, then you can call using the Next Generation Text (NGT) service by dialing 18001 here and then the telephone number. The Intelligent Finance existing customers can also quickly sign in to their online account via the page and send any of the required messages to the team members. There are various questions listed with their answers regarding online banking, online security, about offsetting etc which you may access through the Intelligent Finance help page.
Intelligent Finance Contact Numbers
Intelligent Finance Postal Address
Any of the questions or requests can also be sent by mail at the below mentioned Intelligent Finance postal address. You should clearly mention all your contact details so that the support staff can reply back as soon as possible.
Intelligent Finance, Po Box 17316, Edinburgh, EH12 1AY
Intelligent Finance Credit Cards Contact
If you have any questions about the credit cards or would like to make any changes in the personal details or you wish to add another cardholder etc, then you may get in touch with the Intelligent Finance customer services at the Intelligent Finance credit cards contact number 0345 600 6081 here. If there is any problem in registering online or the password is required to be reset, then you may call the team at the Intelligent Finance contact number 0345 850 0519
Intelligent Finance Lost Card Number
In case, if the debit card has been lost or stolen, then the customers can quickly call the Intelligent Finance lost card number 0345 605 9595. If you are outside the UK, then you may dial the Intelligent Finance contact from abroad +44 131 549 9013 and the team members will do the needful.
Intelligent Finance ASU Insurance
The Intelligent Finance Accident, Sickness and Unemployment (ASU) Insurance is underwritten by Pinnacle Insurance plc. For any of the information, you can contact them at the address:
Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire, WD6 2XX.
Intelligent Finance Data Protection Contact
If you wish to know the information which Intelligent Finance team holds for you, or would like to make any changes in the information or request to withdraw your details, then you may get in touch with the Intelligent Finance data protection officer at the Intelligent Finance telephone number 0345 609 4343 (+44 131 549 9012 from outside the UK) here from Mon- Fri 8AM- 8PM and Sat 8AM- 4PM or you may write at the following Intelligent Finance contact address and the advisor will be happy to help further
Intelligent Finance, Customer Relations, PO Box 17316, Edinburgh, EH12 1AY
Intelligent Finance Online Security
Intelligent Finance customer services always strive to achieve all steps for providing online security as much as possible. If you are suspecting any kind of fraudulent e-mail, then you can quickly contact the team at the Intelligent Finance phone number 0345 609 4343 here or you can forward such email to the Intelligent Finance contact email [email protected] and then delete it immediately. The Intelligent Finance phone opening times are from Mon- Fri 8AM- 8PM and Sat 8AM- 6PM. For more related information, you may visit the page.
Intelligent Finance Accessibility Contact
If the users are facing any issues while accessing the website, they can quickly get in touch with the Intelligent Finance customer service advisors at the Intelligent Finance helpline 0345 609 4343 here. If you have any problems while using a computer due to a disability or impairment, then you may visit AbilityNet’s My Computer My Way web page for advice. The AbilityNet team is also accessible on their free phone number 0800 269 545 here
Intelligent Finance Issues
If in case, you are facing any problem paying your mortgage, then you may quickly call the Intelligent Finance customer services at the Intelligent Finance helpline free 0800 028 4347 here. There are some independent organizations as well from where you can seek free advice like the Citizens Advice via the page or Money Advice Service via their page
Intelligent Finance Customer Complaints
The Intelligent Finance customer services advisors always strive to adhere to all the rules and regulations. Still, at times, if you have any complaints in regard to any of the financial products or the rendered services, you can surely contact them and the members will make sure to solve the problem as quickly as possible. The team advisors can be contacted at the Intelligent Finance contact telephone number 0345 609 4343 here. The existing customers can also sign in to their online account via the page and send the message. If you prefer to mail, you can also send in the details at the below mentioned Intelligent Finance customer services address
Intelligent Finance, Customer Relations, PO Box 17316, Edinburgh, EH12 1AY
If your complaint is concerning the payment services like direct debit or online transactions etc, the team aims to provide the final decision within 15 business days after receiving the complaint. For other types of issues, it may take up to 8 weeks to resolve the issue. If the issue is concerning the Pinnacle Insurance, then you can contact them directly at the phone number 0208 207 9005 here or at the address: Pinnacle Insurance plc, Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire, WD6 2XX.
For the matters concerning Halifax General Insurance Services Limited, their team can be directly contacted at the telephone number 0345 723 3343 or at the address: Halifax General Insurance Services Limited, Trinity Road, Halifax, HX1 2RG. For the issues related to Total Mortgage Protection Plan (TMPP), you can call the TMPP team at the phone number 0345 600 6007 or contact via their address: The TMPP Administration Unit, PO Box 534, Uxbridge, UB8 1WF. For the complaints relating to Legal General Group, you may contact them at the telephone 0370 010 4080 or via the address:
Legal General Assurance Society Limited, PO Box 1186, Hove, East Sussex, BN3 1SD
If the complaint has not been solved within 8 weeks or solved, but you are not satisfied with the given response, then you may refer the issue to the Financial Ombudsman Service (FOS). The FOS members can be contacted at the free helpline 0800 023 4567 or 0300 123 9123 or via the email address: [email protected] or you may contact them at the address:
Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
For more related information, you may refer to their web page. The customers are also covered by the Financial Services Compensation Scheme (FSCS). For the compensation information, you can call the FSCS team directly on their free contact number 0800 678 1100 or 0207 741 4100 here or refer to their page
If in case, you are not satisfied with the given response of the Intelligent Finance data protection team, then you may raise the matter to the Information Commissioner’s Office via their web page
Intelligent Finance PPI Complaints
For the complaints regarding the Payment Protection Insurance (PPI) policy, the customers are required to contact the Intelligent Finance service advisors either at the Intelligent Finance UK free phone number 0800 001 5265 here or at the address:
Intelligent Finance, PO Box 17316, Edinburgh, EH12 1AY.
The PPI questionnaire can be downloaded via the page and can also be sent at the above address. The Financial Conduct Authority (FCA) has set a deadline of 29 August 2019 by which all complaints need to be submitted. If the complaint has not been resolved within eight weeks, you can forward the matter to the Financial Ombudsman Service, the contact details of which are mentioned above. Now the income tax is also deducted from the PPI refund. For more information, you can call the HMRC tax helpline on 0300 200 3300 here. There are some other organizations as well from where you can seek advice on making a PPI complaint, the details of which are mentioned below
• Citizen Advice Bureau- can be contacted at the adviceline 0344 477 2020 here or via the web page
• Financial Services Compensation Scheme- via the page
• Money Advice Service- to be contacted at the free phone number 0800 138 7777 or via their web page
• Prudential Regulation Authority- accessible at the helpline 0203 461 4444 here or via the web page
Contact Intelligent Finance through social media- Facebook, Twitter other apps
Intelligent Finance is a division of Bank of Scotland plc and is regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The Intelligent Finance existing customers can seek all the required information on mortgages, current and savings account. Intelligent Finance no longer offers mortgages, current accounts or savings to new customers. The Intelligent Finance customer service advisors are well trained and experienced to serve to the best of customer satisfaction and can easily be reachable over the telephone, by email, mail or using the online portals.