ISupplyEnergy Phone Numbers

ISupplyEnergy is one of the leading and cheapest suppliers of gas and electricity services in the United Kingdom and is regulated by Ofgem. They have a proper procedure to solve all the queries raised and the users can easily reach to the ISupply energy services customer care team by calling on the ISupply energy customer care number
0330 202 0298.


ISupplyEnergy phone numbers in the UK and international

Helpline UK Contact Number International Number
ISupplyEnergy Customer Service / Prepayment Queries/ Complaints 0330 202 0298 +44 3302020298
ISupplyEnergy Collections Team 0120 261 2236 +44 1202612236
Out Of Hours Call For Electricity Prepayment Meters 0330 202 0298 +44 330 202 0298
Out Of Hours Call For Gas Prepayment Meters 0330 202 0298 +44 330 202 0298
National Gas Emergency Hotline 0800 111 999 +44 800111999
National Debtline 0808 808 4000 +44 8088084000
Ombudsman Services: Energy 0330 440 1624 or
0192 553 0263
+44 3304401624
+44 1925530263

ISupply Energy Contact Address

Along with the helpline numbers, the customers are also given an option to mail in their feedback or queries on the below mentioned ISupply energy contact address-
ISupplyEnergy, Richmond House, Richmond Hill, Bournemouth, Dorset, BH2 6EZ

ISupplyEnergy Contact Details

iSupplyEnergy Contact detils

ISupplyEnergy Emergency Contacts

If you suspect any kind of gas leakage, you need to call the 24 hour National Gas Emergency hotline 0800 111 999.

isupplyenergy Emergency

For the power cut issues, you need to contact the local electricity operators. Their contact details can be checked via iSupply Energy emergency contact page

ISupplyEnergy Priority Service Register

The customers with special requirements can register for the priority services like bills in accessible formats, password scheme or the typetalk services. If you are eligible for the services, you can call the ISupplyEnergy customer service team via the ISupplyEnergy priority service register phone number 0330 202 0298

ISupplyEnergy Bill Payments

You have been given various options to pay the bills, as described below-

  • Direct Debit- this enables the customers to get their desired amount automatically debited from their bank account every month on a fixed date.
  • Standing Order/ BACS– to set up the standing order, you will require following account details-
    Bank Account Name: ISupplyEnergy Limited
    Bank: Lloyds
    Sort Code: 30-80-89 and,
    Account Number: 26768560
    Always check at the official website for updates: More
  • Phone– you can use the debit or credit card and make the bill payments over the phone by calling the ISupplyEnergy collections team at the ISupplyEnergy phone number 01202 612236
  • Online– you can log in to the account and easily make the payments using the credit or debit card
  • Post– you can send your cheques to the following address:
    ISupplyEnergy, Richmond House, Richmond Hill, Bournemouth, BH2 6EZ

If you are facing any difficulty while making the payments, you can contact the ISupplyEnergy collections team on the ISupplyEnergy contact number 01202 612236. You can also seek independent advice from the national organizations like National Debtline at the phone 0808 808 4000 or their website  and Citizens Advice via their website

ISupplyEnergy Renewables

For all the enquiries, you can call the ISupplyEnergy renewables contact number 0330 202 0298 or contact by email at ISupplyEnergy email address [email protected]

ISupplyEnergy Prepayment Meters

For any queries regarding the prepayment meters, you can contact the ISupplyEnergy customer service team on the ISupplyEnergy prepayment meters phone number 0330 202 0298 from Monday to Friday, 9am -5pm, or by email at ISupplyEnergy email address [email protected]. If you are calling out of working hours, then you need to dial 0330 202 0298 for electricity prepayment meters and 0330 202 0298 for gas prepayment meters. The phone lines are open from Monday to Friday: 8am – 8pm, Saturday: 8am – 6pm and Sunday and bank holidays: 9am – 5pm

ISupplyEnergy Careers

You can check the job information by visiting the ISupplyEnergy careers page

ISupplyEnergy Complaints

When the customers have any complaint, they can surely raise the concern and ISupplyEnergy customer service members take the needful steps to rectify it as soon as possible. You can call the ISupplyEnergy complaints contact number 0330 202 0298 from Mon-Fri 9am – 5pm. You can also fill in the ISupplyEnergy complaints form by signing in the account via the page and if you do not hold an account, you can still fill up the ISupplyEnergy complaints form by visiting the page

if you prefer to write, you can send in a mail at the above mentioned ISupply energy contact address and if you would like to make a personal visit to the office, then you need to contact the ISupplyEnergy complaints department by dialing the ISupplyEnergy phone number 0330 202 0298 to fix an appointment

If the issue is not resolved within 8 weeks or you are not satisfied with the given solution, you can escalate the complaint to Ombudsman Services: Energy. They are an independent dispute resolution provider and are free to use and can contacted by calling the phone number 0330 440 1624 or 01925 530263 from Monday to Friday, 9am to 5pm. They can also be contacted by post at the address: The Ombudsman Services: Energy, PO Box 966, Warrington, WA4 9DF or by email at [email protected].

You can check all the related information via their website . If at any time, you need some advice, you can contact the Citizen’s Advice on the phone number 03454 04 05 06 from Monday to Friday, 9am to 5pm. You can check all the related information via their website

14 thoughts on “ISupplyEnergy Phone Numbers”

  1. I am trying to give meter readings and the web site will not let me. I have tried telephoning continually engaged. Not a very good start for me

    1. I have had the same difficulty getting through to provide my initial energy readings and today 21.12.16 the customer service number . I have made some calls and will try again tommorow

  2. I have been with iSupplyEnergy for the agreed 1 year, I am moving on, I have again inputted my meter reading and received yet another email stating that a meter reading is required, I tried to telephone, and waiting for an answer, this company is not worth my time.

    1. LOL same here.
      I’m moving on too. Customer service is awful.
      I’m already with another provider but Isupplyenergy won’t pay me back my credit. They keep emailing me saying give a meter reading. I’ve given three accurate readings.
      I will get my money back and I will spread the word about their service. I’m so glad I have moved on.

  3. Absolutely useless company, I’ve been with them for 11 months now and I’ve yet to receive ANY bills for the whole 11 month period despite providing regular meter readings, sending several complaint letters and calls.

  4. Contact by email not available so if you are busy during the time when they are working you can’t take a contact and get an explanation from them. Because of delayed payment, I was charged double £15 ( £30) on the same day. when the payment was done I got another notification and another penalty of £15 because they did not properly record payment ( I have a bank statement confirmed that payment was successfully done). very bad service. I’m seriously thinking about moving to the different energy supplier.

  5. I do not want to switch my gas and electricity to greenstar I am staying with my own supplier i have phoned twice and cancelled this yet you have still sent me a letter saying you are switching me i do not want to switch to you

  6. I have just entered a gas meter reading re email but was surprised to find an email from when I logged on also requesting an electricity meter reading.
    As I have requested previously, when require any meter readings, please can they email my account?, as I only log on to my fuel accounts when I submit a reading as they request.

  7. I’ve be living overseas since December 2017 apart from 17 days in April at which time I submitted my meter reading. I’m now trying to enter my meter reading but because they are the same as my April readings there computer will not except them. I have made them aware that I’m away and the house is empty but now have increased my monthly payment saying it’s because I haven’t submitted my readings. Can anyone please tell me away to contact them without phoning them. many thanks Rodney

  8. A company to deal with, moved house late feb this year and sent final readings for both gas and electric, being in credit on both accounts, settled electric with no problem , they are now still requesting me to contact them urgently for outstanding bill , I have phoned and emailed so many times that I’m totally frustrated with the whole experience with them told on previous occasions that gas meter reading was less than first reading I sent them , now account is locked.

  9. I have just returned from holiday and attempted to input my gas readings. these werent accepted because it didn’t relate to my usual monthly usage. I submit my readings on the first of each month and have been away for all of this period, hence the low reading.

    I was asked to send a photograph of the gas meter reading and then email it to customer services. I took a photograph, only to find there isn’t a customer services email address to send it to. This isnt very professional and I would expect far more from a national utlities company.

    1. Now a year later the same thing has happened again. I returned from an extended holiday and imputted my gas reading. It was questionned and I was asked again to submit an image of the reading to their customer service by email. There is still no email address.

  10. This company needs telling people to send photographic evidence of their gas meter reading and there is no way you can do it, hence there is email address. Why can’t they accept the readings people are putting in, if it is incorrect it will be picked up by the Meter Reader when he/she visits. We use very little gas, particularly in the Summer and yet they do not accept our reading.

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