JD Williams Contact Numbers

For JD Williams customer service you can call 0345 071 9018 charged at local rate, or use our signposting service number: 0843 837 5427 call will cost you 7p/minute plus your phone company access charge, you can find more free and local rate numbers on this page. This number is part of our call connection service, you can Call This Number and Save it Under “JD Williams phone Number” on your phone, but remember- this is call connection service and is costing you the above charges.


JD Williams Customer Service

A home shopping online retailer in United Kingdom- JD Williams has a wide collection of products like apparel collection for men and women, foot wear, accessories, electrical products and home and gardening items and many more to add the list and being loved by millions of satisfied customers. JD Williams customer assistance services have always been at their best for all the queries raised, to the maximum customer satisfaction. With providing the various top brands in one roof, the company has become the leading digital retailer. JD Williams customer service number 0345 071 9018 can be called upon for all kind of queries.

  • JD Williams Customer Service and Complaint Number
    0345 071 9018

JD Williams Contact

The users have the option to contact the JD Williams Contact by mail service as well. If you need assistance of JD Williams customer care team, you can do so by writing a letter and sending it to JD Williams customer care address
Customer Contact Centre, Griffin House, 40 Lever Street, Manchester, M60 6ES
You are required to add your personal contact details in the letter posted so that the customer service members can contact you on your mentioned address or contact number as soon as possible. Please note here to not to send any returns to this address. The above mentioned address can also be used to raise any of the queries or complaints with the company. Along with letter of complaint, mention your contact details and attach all the desired documents so that the JD Williams customer relation department can reach out to you as soon as they come up with a solution.

JD Williams Customer Care

The customers can call JD Williams phone number 0345 071 9018 for any of their general enquiries about the product or if to place an order. The JD Williams phone working hours are from 7am-10pm Monday to Friday and 8am-6pm on weekends. It should be noted here that the calls to this JD Williams customer care number cost 13p per minute plus your phone company’s access charge. The calls at JD Williams may be monitored and recorded for training or quality purposes. You can also dial JD Williams telephone number for switchboard  and 01 number 0161 386 2091 for any of your queries. The customers are encouraged to sign up for the email updates. The latest offers, discounts, promotions, exclusive range announcements, all are notified to the customers regularly on their email address when they choose this option through   http://www.jdwilliams.co.uk/shop/emailsignup/process.action?newsletterEmail=.The customers can any time unsubscribe also from the email alerts option. If you are an existing customer, you need to just sign in your online account at https://www.jdwilliams.co.uk/shop/signin/display.action and then ask for catalogues to be sent to their email address. The entire catalogue collection will be displayed and shopping becomes much easier.  For a new customer, just fill in your personal and contact details at http://www.jdwilliams.co.uk/shop/catalogue/simple/entry.action?cm_sp=JDW-Footer-_-RequestaCatalogue-_-RequestaCatalogue&decoration=true  and you can further proceed to get the catalogue by JD Williams.  You can write in an email at JD Williams Email [email protected] for any of your general enquiries and would be replied back by the service team as soon as possible. If you are already registered online with the company, you need to mention your customer number in the email.  The customers are also given an option to have a live chat with the JD Williams customer care team at https://wecc.drct2u.com/system/templates/chat/jdw/chat.html?entryPointId=1012&templateName=jdw&languageCode=en&countryCode=US&ver=v11&tradingtitle=JDW&accnumber=. JD Williams discount code existing customers can be checked at http://www.fyvor.com/coupons/jd-williams/ .  You can send in your payments at the following address
Customer Contact Centre, 40 Lever Street, Manchester M1 1BB
You should make sure to mention your customer number, house number & postcode on the back of cheque or postal order and send it with your completed payment slip. If you are using the option of standing order or telephone banking, then following details will be of help:
Sort code: 40-31-24
Account number: 02128012
The company also provides Cover plan when you buy electrical products or items of furniture. To check all the information as to what all is included and not included, you can visit the page http://www.jdwilliams.co.uk/shop/warranties/cover.action

JD Williams Useful Links

If there are any queries related to incomplete or faulty items, the customers can fill up a form at http://www.jdwilliams.co.uk/shop/contactus/ReceivedOrders.action and submit it. The support team makes the best effort to respond back quickly. If any product has been returned to the company, it takes 14 days to reflect in the account. After that, if nothing has been done, you can email the details mentioning the item number also at http://www.jdwilliams.co.uk/shop/contactus/ReturnedGoods.action . If the query is in regard to your account with JD Williams like payment issues, balance or any charges in the statement, you can write in the details at http://www.jdwilliams.co.uk/shop/contactus/MyAccount.action . If you want to inquire about any product or its price you can submit your details at http://www.jdwilliams.co.uk/shop/contactus/OurProducts.action . If you face any issue while accessing the company’s website you can send in the comments at http://www.jdwilliams.co.uk/shop/contactus/ProblemsWithWebsite.action . In order to post any comments or feedback on the received services, you can use the page http://www.jdwilliams.co.uk/shop/contactus/CommentsOnService.action . To check for all the terms and conditions of JD Williams’s services, you can visit the page http://www.jdwilliams.co.uk/shop/policies/policiesView.action . If you face any issue in regard to signing in the account, you can submit the details at the page http://www.jdwilliams.co.uk/shop/contactus/SigningIn.action . If there are any enquiries concerning the using of promotional codes, you can fill in your details at the link http://www.jdwilliams.co.uk/shop/contactus/PromotionalCodes.action . JD Williams offers to join their Affiliate program and the information can be checked at the page http://www.jdwilliams.co.uk/shop/freeformat/page.action?pageId=3301 . For any other enquiry apart from mentioned above, you can write in to the company at http://www.jdwilliams.co.uk/shop/contactus/OtherEnquiries.action . An entire store guide is displayed for your reference at the page http://www.jdwilliams.co.uk/shop/freeformat/page.action?pageId=6572&cm_sp=CGN_SS14_Free_Format-_-Store_locator-_-Store_Page . To get a glimpse of the site map of the company featuring all the range of products offered, the link to be used is  http://www.jdwilliams.co.uk/shop/sitemap/sitemap.action?&cm_sp=JDW-ServicePages-_-SiteMap-_-SiteMap&decoration=true . The company also provides the option to the consumers to spread their cost in monthly installments as per their budget and then they apply for the same at the page http://www.jdwilliams.co.uk/shop/page/spreadthecost/show.action?cm_sp=JDW-TopNav-_-SubNavigationGroup-_-SPREADTHECOST.

JD Williams Returns Policy

If you need to return any unwanted or incomplete product which you have received from the company, you can arrange to get it collected via online medium. When you sign in the account using your email address and a password, then under My Account, select for Arrange a Return. Alternatively you can also call JD Williams contact number 0345 071 9018 and request for the collection to be made. Within 2 working days, the request is processed. You can also address the parcel to the following address
F L Returns Dept, PO Box 400, Oldham, OL2 8WZ
The customers are also given an option to return the goods through local Hermes Parcel Shop or Post Office. These parcel shops are open early morning to late at night, 7 days a week. You can check out all the information about these parcel shops through the link http://www.fiftyplus.co.uk/shop/page/hermes/show.action?&cm_sp=FPS-ServicePages-_-Returns-_-Returns&decoration=true . The nearest post office location can also be traced by the link  www.postoffice.co.uk/branch-finder You’ll need to use the Royal Mail portion of the return address label on the advice note . You can also send your parcel from any InPost locker and then the status can be easily checked online. You can check your nearest InPost locker at the page https://returns.inpost.co.uk/nbrown. The return receipt has to be kept safely because if you have any query about the return, the unique reference code on the receipt will be asked

Delivery Services outside United Kingdom

If you live in the Republic of Ireland, you can check the information at any of the following links

If you are residing in Europe, then you need to check the details at https://www.simplybe-euro.com/
And in the case of USA, the following sites will be helpful-

JD Williams VIP club

When 5 or more orders are placed with a total value between £400 and £649 on one of your customer accounts (after returns), over the last 12 months, you will qualify as a VIP customer.
And when at least 5 orders with a total value or £650 or more are placed over the last 12 months, you will qualify as a VIP Elite customer.
To get the details of rewards and privileges of VIP customers with their terms and conditions, you can visit the link http://www.jdwilliams.co.uk/shop/page/vipmoreinfo/show.action?&cm_sp=JDW-Footer-_-VIPClub-_-VIPClub&decoration=true#

JD Williams customer complaints

The company strictly adheres to their rules and regulations and makes all possible efforts to provide maximum customer satisfaction through their services. If you have any complaint regarding your order, or the services rendered or the product is faulty etc, you can dial the JD Williams customer complaint number 0345 071 9018  , the JD Williams complaints team will make best of their efforts to resolve the issue. If you are not satisfied with the response, you can escalate the matter to European Commission at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage this is an online dispute resolution website dedicated to the consumers to resolve the issues out of court.

14 thoughts on “JD Williams Contact Numbers”

  1. Could you please take my name off your mailing list, as I am on the web site and do not need catalogues etc by post

    1. Hello Mary.
      In order to unsubscribe from JD Williams mailing list, you need to send mail to: [email protected]
      (From the email you like to unsubscribe), and write that you wish to unsubscribe.

    2. My name my name is Debbie live South Prairie and I want to know how come they have not took the money out of my checking account yet would you give me a call or send me a message why they haven’t took the money out yet thank you very much

  2. I have placed an order today and forgot to add the free delivery promotion code, can the standard delivery charge still be deducted from my balance. Thankyou

    1. Placed order today but payment concluded before I had chance to quote .I rang right away to ask to apply the code but was told order line couldn’t do it .Are you able to help as when I had same prob in the past?

  3. I am annoyed today to receive the sheets that I said I didn’t want. When the young lady rang offering me 20% off I expressly said flannelette fitted sheets but I’ve been ignored. I’ve re-ordered but I’ve been charged delivery on the sheets I don’t want. how can i get refund and tell team not to contact me by phone again. If I want something I’ll order on line. Thankyou.

  4. Please tell me where the ‘Heavenly Soles ‘ boots brand are from?? As they don’t ship to Sweden i would like to Contact the Company Brand to see where i can get hold of some boots 🙂

  5. Where has my parcel gone? Order on 12 th April for my son and family in Leyton. On 23 April Hermes tracking showed the parcel was not delivered as too large but would be delivered by alternative method in 48 hours. It still (11th May) hasn’t arrived at their home !!!!
    Tracking number not sure about those stuff
    Has it been stolen/lost?

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