Oyster Card Customer Service Contact Numbers, Lost, Sales, Refound, MMS Service Helplines and More…

For Oyster customer service you can call 0343 222 1234 local rate, or use our signposting service number: 0843 837 5498 call will cost you 7p/minute plus your phone company access charge, you can find more free and local rate numbers on this page. This number is part of our call connection service, you can Call This Number and Save it Under “Oyster Card Number” on your phone, but remember- this is call connection service and is costing you the above charges.



UK Contact Numbers

International Contact Numbers

Oyster Card Customer Service Phone Number 03432221234 +443432221234
Oyster Card Textphone 02070278511 +442070278511
Report Forfreedom Pass 03003301433 +443003301433
Textphone Complaints 08001123456 free +448001123456
Oyster MSS ervices Zip Oyster 07624809330 +447624809330

Oyster Card Correspondence Address

The Oyster card customer service team can also be contacted through mailing your requests or queries at the below mentioned address. You need to mention your contact details as well so that the team can respond back as early as possible. The Oyster Card correspondence address is:

TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES

Oyster Card Customer Services

Oyster card is a form of electronic ticketing used in the London, United Kingdom on the public transport and is promoted by Transport for London. It is a kind of a plastic smartcard which is used to travel on bus, tube, tram, river bus services and most national rail services in London. You can enjoy the benefits of national rail cards discounts and student and child discounts,

Oyster Card Contact Us

For all the general enquiries including queries for resetting the password for your online account, you can get in touch with the Oyster card customer service team at the Oyster card customer service phone number 0343 222 1234. The team would be happy to assist you. The phone lines are open from 8am-8pm Monday to Sunday including public holidays. For the Oyster contactless payment card queries also you can dial the same Oyster contact number.

In the case of hearing and speech impairment, you can contact the team using the Oyster Card Textphone at 020 7027 8511 from 8am-8pm Monday to Sunday

If you need to change your photograph on the card, you do easily do it online by entering the details at the page https://photocard.tfl.gov.uk/tfl/showLogon.do

To get latest updates on Oyster news and information, you can subscribe to the Oyster card email updates via the link https://tfl.gov.uk/forms/12424.aspx

You can follow the team via the social portal like https://twitter.com/tfltravelalerts for your questions and queries

Lost and Stolen Oyster Cards

If your oyster card is lost or has been stolen, you need to immediately contact the customer support team. You will either get a replacement card or a refund as the case may be. Different Lost and Stolen oyster cards have different policies to be followed as explained below:

Freedom Pass- To report for the freedom pass, you need to call the Oyster card phone number 0300 330 1433 and inform the team if the card has been lost, stolen or damaged. In either of the case, refund cannot be issued. If at any point of time, you have found your freedom pass and had already replaced it, you need to return it to the following address

Journeycall, 3 James Chalmers Road, Abroath Enterprise Park, Kirkton Industrial Estate, Abroath, DD11 3RQ

Bus and Tram Discount photo card-If your bus and tram discount photo card has been lost or stolen, you can apply for its’ replacement card at a post office in London. For this card, the refund can be processed for the days remaining on the ticket

Jobcentre plus Discount photo card- When the Jobcentre plus Discount photo card has been lost or stolen, after your report, a replacement card will be sent by post.

If you don’t have a Oyster card contactless and Oyster account, then you can call the Oyster card customer services team at Lost Oyster card phone number 0343 222 1234 (option 2 then option 6) from 8am-8pm, Monday to Sunday or the report can be made by filling a form online at https://custserv.tfl.gov.uk/icss_csip/resetSession2.do?Standalone=yes&showmodulename=false  In the case of discount travel, discount reset is done on the replacement card

For the Oyster card contactless account, you need to report it online via the link https://oyster.tfl.gov.uk/oyster/guest/loststolen.do

ZIP Oyster Photocards

The cheapest way for children to travel is to use a Zip Oyster photocard. With a Zip Oyster photocard, 5-10 year olds can travel free on most services in London; 11-15 year olds can travel free on buses and trams and travel at half adult-rate on all other services; and 16-17 year olds can travel at half adult-rate on all services in London.

You can apply for the card online and for any queries you can contact Oyster card on phone 0343 222 1234 or can use the Oyster card sms services by texting your application reference number to 07624 809330

Ways To Pay For Oyster Card

Pay as you go- You can put money on your Oyster card and then use it as you travel for journeys on bus, Tube, tram etc. Pay as you go fares are generally cheaper than paying cash. You can contact the Oyster card sales line on 0343 222 1234

Pay as you go benefits- this means that if the card is lost, it is stopped and replaced and the credit is transferred to the new oyster card

Peak and off-peak- this implies that higher fares are charged at the busiest times of the day. Peak fares apply Monday to Friday (not on public holidays) from 06:30am to 09:30am and 4pm-7pm

Travelcards- it is a ticket that can be put on your Oyster card and gives you the freedom to travel as much as you like on bus, Tube, tram etc in London. They can be bought from ticket machines or ticket offices or via the visitors’ centers at https://tfl.gov.uk/fares-and-payments/where-to-top-up-and-buy-tickets/visitor-centres . Else the Oyster card sales line can be contacted on 0343 222 1234

Oyster Card Refunds

If you do not need your card, you can apply for the refund for the unused credit or the remaining value on the pass and the deposit initially made. You can call the Oyster card customer service phone number 0343 222 1234 and apply for the refund. This applies to all the cases of refund for delays, or for Apprentices, students and children card or for Veterans & 60+ Oyster photo cards or other adult discount cards

If you have a contactless and Oyster account, you can apply for the refund online as well. You need to sign in the account and select the oyster card to be refunded and then follow the instruction further

The refunds can be made at tube station ticket machines also

If you prefer to write, you can send in your letter for the refund at the below mentioned address

TfL Customer Services, 4th Floor, 14 Pier Walk , London SE10 0ES

Oyster Card Complaints

The company is committed to providing a high-quality service to everyone and has a trained and dedicated staff to handle the issues efficiently and to the best of customer satisfaction. It treats all the complaints very sincerely and they are recorded and reported on.

You can make the complaint to the Oyster card team at Oyster card helpline number 0343 222 1234. If the call is regarding the oyster card, you need to press option 2 then option 6 and if it is a contactless query, then you can press option 2 then option 5

In the case of any hearing or speech impairment, you can use the Oyster card Textphone at 0800 112 3456 from 8am-8pm, seven days a week

If you are not satisfied with the resolution being given, you can request for the case to be independently reviewed by a Case Management Executive. If still any problem persists, the complaint can be escalated to the London TravelWatch or the Local Government Ombudsman. Their contact details are as follows-

London TravelWatch

Online: www.londontravelwatch.org.uk


London TravelWatch, 169 Union Street, London, SE1 0LL

Local Government Ombudsman

Online: www.lgo.org.uk/


The Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH

7 thoughts on “Oyster Card Customer Service Contact Numbers, Lost, Sales, Refound, MMS Service Helplines and More…”

  1. I purchased a one day travel pass on 26th July 2016.

    However on exiting Westminster train station I tapped my Oyster card by mistake without realising until I noticed I had negative credit.

    I have tried to resume my money back online but it is not taking my Oyster card details.

    Would you be able to look at this and tell me if they will refund my oyster money please.

    I look forward to hearing from you, i see you resolve a lot of problem.

    Many thanks

    Kind regards

  2. I have an oyster card registered in my name. Now that I have a freedom pass can I let my visitors use my blue Oyster card when they visit me.

  3. I had a horrible experience with customer service, that I would like to share with, as I do not even know if they actually solved my issue.

    By looking at my statement I found out that somehow I was charged twice for renewing the same monthly travel card. (Exactly the same period of time), and in my very naïve mind, I thought that it was just a matter of calling to have a refund, and that s it. Huge mistake.

    I would also like to highlight that I renewd my ticket, and I called today, before I start.

    I called this morning, waisting about 25 min on the first call, asking for a refund, talking with a first line contact and then a supervisor, who was still unable to solve my issue, but repeating me the only 2 available options for me to chose.
    2 ridiculous options, I must say, because instead of solving an issue, other problems will be created. Also, after discussing with her, I asked her to call me back as I was keeping on waisting my time and money, as are very aware,

    She called me back, after talking to the refund team, which it still a mystery why I couldn’t talk to them, as my issue was a refund, and the answer was still the same:
    1option: deactivating my oyster card, right now, no way back, to allow my refund to be done on my account, within 10days, (other mystery), of the duplicat payment, which I forgot to say it was visible on the system, and I also had the receipts of. A refund which will include my duplicate payment, my oyster deposit back, and unfortunately, it wasn’t possible to estimate the rest, as I was using my oyster, and therefore another accurate calculation was needed to be done by the refund team.(other mystery, or maybe a future surprise, who knows).
    : to wait until the of Dec, the deadline of my monthly ticket, to call back and ask again for a refund.

    I tried to offer other options, such as let s use my duplicate payment as a credit, or to be used for renewing my oyster card next month, or to cancel this one, buying a new oyster, register it under my name, and call back to have it recharged.,..No way, too easy, too many options really, let s stick with the ridiculous ones i was offered.
    Why ridiculous? Let’s explain my point of view:
    By choosing the first option I was forced to by a new oyster card, recharge it again, and waiting for… hopefully a refund, one day, and …who knows what it will be..

    2option: why should my money be in account, instead of mine for such a long time… especially nowadays, that wherever we go, we are refunded in 48h max

    To complete all this lovely story, but she wasn’t allowed to give me her surname, and after min on the phone, I was so worn out that I had to agree for the first option, to end this awful experience with at least a solution, even of a crazy one.

    After 1 h I went to the station with the intention of buying a new oyster, bit before that I handed mine to check. Still active
    I was so , that I told all of it to the gentleman there, who printed out a new receipt, also showing me that were made within 4 min, and looking at me saying; I m afraid I do not understand, and I cannot even help

    Now thank for reading all this very long story, and even if I doubt will come back to me, I just wanted to show how inefficient, ineffective, useless, are options and as a client, from now on I will have to pay cash, as for not even a million pounds, I really want to find myself in a position to contact .

    Kindest regards,

  4. Dear Sir/madam
    I here to tell them that I have be over charge on my Oyster cade number this is the second time they’re been doing this to me one day I was in Bellingham in side station I’ve already touch and it happen that my agency cancel my shift and I have to walk back home because it very close by, when I used my cade the second day there took all the money, I didn’t say anything now another one happen again I was in Lewisham station top up 10 pounds boarding into train going to Gailions reach and on my way coming I find out that my oyster was showing red I have to tell one of the checker to help me looking at it then he said I should call and claim my money back although I was going I forgotten to touch because I didn’t no where am going my mind was carried way for the job just to get there in time you understand when you are working for an agency, isn’t very easy, please kindly help me for the refund

  5. Dear, I cancelled my auto-top-up on my Oyster card and was told to make a journey to stop the money from coming out of my account. However the money on my Oyster account has decreased, but I have still been charged for an auto top up which hasn’t happened.
    I have been charged top-up on my Oyster and I should not have been.

  6. Good afternoon,
    Please i need to cancel the booking. The reason is the modify of the price twice and tentative to
    withdrawal administration fee twice.
    Also i demand you to return on my card the first administration fee in amount of euro they tooked from me.
    It is not possible to increase the price and ask me to pay again their fee.

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