The South Staffordshire Water customer services team is readily available to answer to all the questions about the Water services, moving process, about the payments, meter readings or any other concern at the South Staffs Water free contact number 0800 389 1011 here and the phone lines are open for 24 hours. If the contact reason is not so urgent, then the customers can send in the requests in an online contact form via the page and the team members will take all steps to reply back at the earliest. The customers also have an option to search for their questions using the online portal via the South Staffs Water help page or discuss through the live chat sessions or via the social platforms like Twitter account.
South Staffs Water Contact Numbers
South Staffordshire Water Address
Any of the correspondence related to the services can be sent by post at the below mentioned South Staffordshire Water address along with all your contact details so that the team members can contact back as soon as possible.
South Staffs Water, Green Lane, Walsall, WS2 7PD
South Staffs Water Live Chat
The customers can discuss any of their doubts or concerns about the services, bills, payment or any other with the South Staffs Water customer service team through the South Staffs Water live chat forum via the page and the advisors will be more than happy to help. The South Staffs Water chat hours are from Mon- Fri 8AM- 6PM.
South Staffs Water Meter Application
If you wish to make a request for a Water meter, then you can dial the South Staffs Water telephone number 0345 456 7063 here and the needful will be done. The request for the application can also be done online by logging in to your account via this page. If in case, you do not wish to set up an online account, but wish to apply for the meter, then the desired form can be downloaded via this page and sent at the address:
South Staffs Water, PO Box 7040, Walsall, WS1 9QG
South Staffs Water Submit Meter Readings
The meter readings can easily be submitted online by signing in to your online account via the page or by using a contact form via this page. If you have any issues in reading the meter, you can request the South Staffs Water customer services team to arrange for the reading by calling them at the free South Staffs Water phone number 0800 389 1011
South Staffs Water Moving House
If you are moving home, you are required to submit all the required details along with the final meter reading in a form via the page or over the phone by calling the South Staffs Water telephone number 0345 607 0456 here. If in case, you are not able to take a meter reading yourself, you can call the advisors at the South Staffs Water free number 0800 389 1011 at least seven working days before your leaving date to arrange for a meter reader to visit.
South Staffs Water Billing
Any of the questions related to bills or accounts can be discussed with the support staff at the South Staffordshire Water phone number 0345 607 0456 here. The South Staffs Water phone opening times are from Mon- Fri 7AM- 8PM and Sat 8AM- 1PM.
South Staffs Water Payment Options
The customers have been offered various ways to pay off the bills as discussed below
SMS text messages– If you receive a SMS text message to make the payment it will be sent from “SStaffWater”
Online– you can sign in to the South Staffs Water account via the page and make the payments.
Direct Debit– this is the simple and safe whereby you can spread the cost of your bill over the year.
Pay now– without signing in to the account, you can quickly pay online through this page using your debit or credit card.
PayPoint– bills can be paid at any of the nearest PayPoint outlet, the details of which you can check via this page.
By Post– cheques or postal orders payable to South Staffs Water with the payment slip can be sent by mail at the address:
South Staffs Water, P.O. Box 7040, Walsall, WS1 9QG
At a Bank or a Post Office– using the payment slip, you can pay at a bank or post office
Pay by instalments with Giro payment slips– you can also pay in person at a bank or Post Office by instalments using the Giro payment slips showing the due date and payment amount. The Giro payment slip can also be requested online by signing in to the page.
Telephone– payments by debit or credit cards can be made over the phone by calling the South Staffs Water payment number 0345 607 0456 here. It is to be noted that the payments cannot be accepted via American Express or Diners credit cards.
Internet or phone banking– the payments can be done by bank transfer using your internet or phone banking service
Direct from your benefits (Water Direct) – if you receive benefits then the payments can be deducted directly from them to pay your Water bill. You can seek all the information by calling the South Staffs Water free number 0800 389 1011
South Staffs Water Help With Bills
The customers on low income or if, facing any financial issues while paying off the bills are being offered special tariffs under the Assure scheme and WaterSure scheme. You can find more related information either by calling the advisors at the free South Staffs Water telephone number 0800 093 0610 here or by visiting the web page or you can send the details in an online contact form via this page and they would provide all the possible solutions. The assure tariff information can also be checked by calling the South Staffs Water free number 0800 093 0570 here. There are various other organizations which can help you in providing advice on money matters such as
National Debtline– can be contacted at the free phone number 0808 808 4000 here from Mon- Fri 9AM- 9PM and Sat 9:30AM- 1PM.
Citizens’ Advice Bureau (CAB) – accessible at the helpline 0344 411 1444
StepChange Debt charity– you can call them at the free contact number 0800 138 1111
Charitable trust– to be contacted via the web page
Money Advice Service– to be contacted at the free helpline 0800 138 7777
Pension Credit– for the details, you can call the free contact number 0800 991 234 or contact via the textphone number 0800 169 0133
Working Tax Credit– you may be entitled to working families’ tax credit if you are earning a low wage and you have a family. You can seek the information by calling the phone number 0345 300 3900 or via the textphone number 0345 300 3909 here
South Staffs Water Charitable Trust
The South Staffordshire Water Charitable Trust is a registered charity which has been set up to help people in difficulties paying their Water bill. You can download the application form through the page and send it along with the evidence of income at the address: The Administrator, South Staffordshire Water Charitable Trust, Green Lane, Walsall, WS2 7PD.
If you are facing any problems while filling the form or have any questions, you can call the advisors at the South Staffs Water telephone 0300 330 0033 here or contact via the South Staffs Water email address [email protected]
South Staffs Water Emergency Contact
In an emergent situation, the customers can call the South Staffs Water customer services at the free South Staffs Water emergency contact 0800 389 1011. The phone lines are accessible for 24 hours. The customers can also search the reason for the disturbed Water supply in their area by entering the post code or location in the box via the page.
South Staffs Water Leaks
If you have spotted a leak in your home or near the property, you can call the support staff for advice at the South Staffs Water leaks contact number free 0800 243 352 here. The list of approved plumbers can be checked via this page. If it is an emergency call for leakage after the office hours, or no Water or low pressure, then you can call the free South Staffs Water helpline 0800 389 1011. The report can also be submitted online using the page.
South Staffs Water Stop Tap
The South Staffs Water stop tap can be used to turn the Water supply off to your property in case of any leakage or to fit in new plumbing. All the related information can be checked by visiting the page. If there is any problem operating your inside stop tap then you should contact an approved plumber, the details of which can be checked via this page.
South Staffs Water Priority Services Register
The sick or elderly customers or with some disability or any medical conditions are being offered various South Staffs Water priority services like reading or relocating the meter, password scheme, text relay or minicom services, nomination of a friend or relative on your behalf and the bills in large print, Braille for easy access. The registration for the same can be done online through this page and if you have any doubts you can discuss with the advisors through the South Staffs Water live chat via this page from Mon- Fri 8AM- 6PM or by calling them at the South Staffs Water contact free 0800 389 1011
South Staffs Water Frauds Advice
In order to keep you safe from bogus callers, there are various tips being listed through this page. Every visiting engineer has an identity card and you can cross check the details by dialing the South Staffs Water contact 0345 607 0456 here. You can also register for a password through the page. If you are suspicious of any call, then you should call the police or contact Crimestoppers on the free helpline 0800 555 111 here. In an emergency, you should dial the number 999.
South Staffs Water Developer Services
For getting a new Water supply, you can get in touch with the experts of the South Staffs Water developer services either by dialling the South Staffs Water telephone number here or via the South Staffs Water email [email protected]. There are various forms listed such as the standard connection application, pre- development enquiry, asset record request, self lay new mains connection form etc which can be downloaded via the page and to be sent either via the South Staffs Water fax number 0192 263 1779 here or by mail at the following South Staffordshire Water address. The applications concerning to new connections, new mains or replacement connections can be downloaded through this page.
Developer Services, South Staffs Water, Green Lane, Walsall, WS2 7PD
If you wish to be a part of the South Staffs Water approved contractor, then you can apply to join WaterSafe via the page or the Water Industry Approved Plumber Scheme (WIAPS) through the page for the same.
South Staffs Water Standpipe Hire
In order to apply for a standpipe, you are required to fill in a form (to be downloaded via the page) and send it by email via the South Staffs Water customer services email [email protected]. Once the application has been submitted and everything goes right, then you are advised about the payment to cover the hire. After the payment, the arrangements will be done for the collection or delivery of the standpipe.
South Staffs Water Business Contact
Being the South Staffs Water business customer if you have any issues in regard to the quality or supply of your Water, then you can call the free South Staffs Water business contact number 0800 389 1011 here. From the year 2017, many businesses will be able to choose the company providing retail services for their Water, sewerage and trade effluent and you can check the information through this page. The list of retailers is accessible via the page. So the new retailer has to be directly contacted for all the issues. The businesses, which are eligible to switch retailer but have chosen not to, are being automatically transferred to a new retailer, South Staffs Water Business. For any questions, you can call the South Staffs Water business team at the South Staffs Water business contact 0330 123 0205 here from Mon- Fri 8AM- 6PM or send the requests at the address: South Staffs Water Business, PO Box 9136, Bournemouth, BH11 0GF and the team members will be more than happy to help further. The questions can also be submitted online using the page. For any questions concerning the waste Water services, you can contact the team at the above-mentioned details; however, if the South Staffs Water is not your current supplier, then you need to contact your chosen wasteWater retailer.
If, in case, if there is any Water supply issue such as no supply, low pressure, leakage or other Water quality related concerns, then you can call the advisors at the South Staffs Water business contact 0330 123 0116 here. In case of any wastewater and drainage issues, you can directly call Severn Trent Water on their telephone 0800 783 4444 here
South Staffs Water Business Payment Options
Following are the options being offered to the business customers to make their payments
By phone or online banking– in order to pay by telephone or online banking, you can contact your own bank. You should keep in handy your customer reference number, account number and the sort code.
Online– through debit or credit card, the payments can be done online by signing in to the South Staffs Water business account via the page.
Telephone– you can also pay over the telephone by calling the South Staffs Water business contact number 0330 123 0205 here using debit or credit card
Cheques– the cheques payable to South Staffs Water Business can be sent to the address: South Staffs Water Business, Green Lane, Walsall, WS2 7PD. Cheque can also be paid at post office or bank.
Cash– cash payments can be done at the Post Office, at a bank, or at your nearest PayPoint outlet.
South Staffs Water Regulations
The South Staffs Water regulations team provides all help and advice on how to comply with a specific regulation. You can contact the team members either via the South Staffs Water email [email protected] or by dialing the South Staffs Water contact number 0192 263 8282 here
South Staffs Water Devices
In association with Save Water Save Money, a range of Water efficiency devices are being offered to the customers to reduce Water consumption. You can claim for your free Water saving product online by visiting the web page. For any questions, you can speak to the experts directly at their phone number 0345 371 0728 here from Mon- Fri 9AM- 5:30PM or contact via the email [email protected] or you can submit the requests in an online form via this page.
South Staffs Water Environmental Services
If you wish to make a request for the South Staffs Water environmental information, that can be done either by sending via the South Staffs Water email address [email protected] or by mail at the address: Bryan Wright, South Staffordshire Water Plc, Green Lane Walsall, WS2 7PD addressing to the “EIR” or “Environmental Information Regulations”. Further information about environmental regulations can be found by visiting the Information Commissioner’s web page.
South Staffs Water Education Services
The South Staffs Water education services team visits the school to talk about how we use Water and why we need to use Water sensibly. Workshops can also be arranged including various interactive activities for the children. The schools can send the requests for the bookings via the South Staffs Water contact email [email protected] and the team staff will then revert back at the earliest.
South Staffs Water Careers
The interested candidates can search and apply for all the desired work opportunities by visiting the South Staffs Water careers page. If you have any problems while using the online portal, you can send the requests via the South Staffs Water email [email protected] or at the following South Staffs Water address
Human Resources Department, South Staffs Water, Green Lane, Walsall WS2 7PD
South Staffs Water Press Office
The journalists can contact the South Staffs Water media team for any of the requests about a story or any updates either by calling the South Staffs Water press office contact number 0192 263 8282 hereor by email via the South Staffs Water email address [email protected]. The South Staffs Water phone opening hours are from 8:30AM- 5PM Mon- Fri. If, in case, there is an urgent need to contact outside these hours, then the officer can be called at the South Staffs Water free phone number 0800 389 1011 here
South Staffs Water Subject Access Request
Data Protection Officer at South Staffordshire Water Plc, Green Lane, Walsall, WS2 7PD and the needful will be done.
South Staffordshire Water Complaints
The South Staffordshire Water customer relations make sure to serve to the best of customer satisfaction. However, if you are not happy with the services or supply and would like to report the complaint, then you can contact them by calling the free South Staffs Water helpline 0800 389 1011 here. If the complaint is in regard to the bills, then you may dial the South Staffs Water phone number 0345 607 0456. You should keep in handy your customer reference number for the matter to be quickly initiated. If you prefer to write, then the details can be submitted in an online email form via the page or send by post at the address:
Customer Relations, South Staffs Water, Green Lane, Walsall, WS2 7PD.
The minicom users can call the South Staffs Water textphone number 0192 261 8025 here for all the complaints.
In case, if you are not happy with the response of the advisors, then you can request for a manager to review the issue again and the manager will make sure to provide an outcome within 10 working days.
Still, if not happy with the given decision or with the way the complaint has been handled; then you can refer the case to the Consumer Council for Water (CCW) for an independent advice. CCW team can be contacted either via the telephone number 0300 034 2222 here or via their fax number 0121 345 1010 here by mail at the address: Consumer Council for Water Central, 1st Floor, Victoria Square House, Victoria Square, Birmingham, B2 4AJ or via the email [email protected] or [email protected] and you can check for more related information via the web page. The hearing or speech impaired customers can dial 18001 before the phone number.
If after the CCW review as well, you are not satisfied, then the issue can be referred to Water Redress Scheme (WATRS). The WATRS team can be contacted at their phone number 0207 520 3801 or via the fax number or via the email address [email protected]. You can also contact them at their address: WATRS, Centre for Effective Dispute Resolution, International Dispute Resolution Centre, 70 Fleet Street, London, EC4Y 1EU and more information can be checked by visiting their web page.
If you have any complaints about the sewerage services, then it should be directed to Severn Trent Water. You can call them at their free helpline 0800 783 4444 here anytime as the phone lines are open for 24 hours, 7 days a week
If dissatisfied, then the customer can contact the Regulator Ofwat. Ofwat also deal with some cases as explained via this page. They are available at the telephone number 0121 644 7500 here or via the web page.
If in case, you are not satisfied with the given response of the data protection team, you can refer the issue to the Information Commissioners Office (ICO). The ICO team can be contacted at their phone number 0303 123 1113 here or by mail at the address:
Wycliffe House Water Lane, Wilmslow, Cheshire, SK9 5AF or via their web page.
South Staffs Water Business Complaints
For any of the issues about the services, you can get in touch with the South Staffordshire Water customer relations division in various ways and they will take all possible steps to resolve the matter as soon as possible. They can be called at the South Staffs Water business contact 0330 123 0205 here or via the South Staffs Water business email address [email protected]. The South Staffs Water phone opening times are from 8AM- 6PM Mon- Fri and are closed on Bank Holidays and weekends. You can also send the details by mail at the address: South Staffs Water Business, PO Box 9136, Bournemouth, Dorset, BH11 0GF. The complaints about the Water, drainage or sewerage services will be referred to the relevant wholesaler to respond.
If, in case, you are not happy with the given response, you can make a request for the matter to be reviewed by the head of operations and then you will be given a response within 10 working days of receiving the request.
Still, if dissatisfied, then the issue can be raised to the Consumer Council for Water (CCWater). If CCWater are unable to resolve your complaint then you have the right to refer the complaint to the Water Redress Scheme (WATRS). All the details for CCW and WATRS are mentioned above.
Contact South Staffs Water through social media-Facebook, Twitter and other apps
South Staffordshire Water Plc is a private Water company formed in 1853 to provide Water to the inhabitants of the Black Country. The high quality drinking Water is supplied to about 1.3m people and approximately 35,000 commercial customers in the West Midlands, South Staffordshire, South Derbyshire, North Warwickshire and North Worcestershire areas. Providing a quality Water supply is a must and so too is the services rendered by the South Staffordshire Water customer services department. The team is readily accessible for all help and support through the telephone, email, online contact forms, online account management and live chat sessions, or by mail or via the social portal like Twitter account.