Premier Inn Phone Numbers

For Premier Inn customer service you can call 033 3003 8101 local rate, or use our signposting service number: 0843 837 5471 call will cost you 7p/minute plus your phone company access charge, you can find more free and local rate numbers on this page. This number is part of our call connection service, you can Call This Number and Save it Under “Premier Inn Number” on your phone, but remember- this is call connection service and is costing you the above charges.


Helpline UK Contacts International Contact Numbers
Premier Inn customer Services contact number 0333 003 8101 +44 333 003 8101
Saver rates number 0333 003 0025 +44 333 003 0025
Premier Inn flex rates 0333 003 8101 +44 333 003 8101
central reservations & technical support 0333 003 8101 +44 333 003 8101
Premier Inn central reservations Number 0333 003 8101 +44 333 003 8101
Premier Inn central reservations Fax number 0333 003 8101 +44 333 003 8101
Arqiva Team - Wi-Fi queries 0196 282 3434 +44 (0)1962 823434
Arqiva Team - technical support 0330 660 1136 +44 (0) 330 660 1136
Premier Inn group booking 0333 003 8101 +44 333 003 8101
Premier Inn booking Line 0333 003 8101 +44 333 003 8101
Group booking changes 0333 003 8104 +44 333 003 8104
Hub flex rate booking changes 03333 213 104 +44 3333 213 104
Premier Inn Guest Relations 0333 003 0025 +44 333 003 0025
Premier Inn Business Account Support Helpline 0333 005 0504 +44 333 005 0504

Premier Inn Address

If you prefer to write, you can contact the Premier Inn customer relations team by writing a mail to the following Premier Inn address and mentioning your contact details so that the team can respond back as early as possible.

Premier Inn, Central Reservations, Oakley House, Oakley Road, Luton, Bedfordshire,LU4 9QH

If you want to contact the group registered office, you can write in your requests at the following address

Whitbread Group Plc, Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE

Premier Inn is one of the United Kingdom’s top rated chains of hotels with more than 650 hotels. The hotel serves best to the customer’s satisfaction with their highly trained customer service advisors. The hotel provides a good night guarantee to all, and if you do not have a great night sleep, your money will be paid back (with applied conditions). So whether you have a business travel or a family vacation, a comfortable stay is guaranteed with the Premier Inn with value for money

Premier Inn Contact Us

To make the general booking enquiries, the customers can call the Premier Inn customer services number 0333 003 8101. If you need to enquire about the saver rates, you can dial the Premier Inn phone number 0333 003 0025.

Premier Inn contact information

The Premier Inn reservations team will be more than happy to assist you with your questions. The Premier Inn  phone opening hours are from 8.30am-5.30pm Monday – Friday and 9am-5pm on Saturdays, Sundays and bank holidays.  The customers can check all the lowest saver rates and the availability of the rooms on the website and if you want make the bookings at the flex rates, you can call the support team at Premier Inn contact number 0333 003 8101.

If the flex rate booking has already been made, and you have any questions about it, you can dial the Premier Inn contact number 0333 003 8101. For any kind of technical problem like not received an email confirmation or any other, you can contact the Premier Inn Central Reservations team on 0333 003 8101. The phones lines are open from 8am – 10pm Monday to Saturday and 9am – 10pm on Sundays.

Alternatively, the customers can contact for their booking queries at Premier Inn Central Reservations number 0333 003 8101 and can also fax their details at Premier Inn Central Reservations fax number 0333 003 8101 *Up to 13p/minute and access charge*. It should be noted that the calls to 0871 numbers cost 13p a minute with any extra charges from the network provider and the calls to 0333 numbers are charged at national rate.

When the customers need to contact any particular hotel, they can check for their contact details by visiting the page and type in the details and press the search box. For your queries, you can also send in mail at Premier Inn email address [email protected]

Premier Inn Feedback

If you would want to appreciate the services of the hotel or would like to complain, you can send in the details online by filling the Premier Inn feedback form at and the customer service team will be more than happy to respond back quickly.

Premier Inn Wi-Fi 24/7

Throughout your stay at Premier Inn, you can enjoy the Premier Inn Wi-Fi 24/7 services, 24 hours a day. You can check your email or face book accounts using the service. If you have any questions about the service, you can contact the Arqiva team at the phone number +44 (0)1962 823434 or email your queries to [email protected] . For any kind of technical support, like you are not able to connect to the Wi-Fi, you can contact the Arqiva team on +44 (0) 330 660 1136.

You can also upgrade to the Ultimate Wi-Fi from only £5 for 24 hours.

Premier Inn Group Bookings

To make any Premier Inn group bookings of five or more rooms, you can contact the team at Premier Inn group desk 0333 003 8101 or Premier Inn booking line number 0333 003 8101. The phone lines are open 8am-10pm Monday to Saturday and 9am-10pm on Sundays. When the group booking is for more than 4 rooms and less than 15 rooms, the total amount must be paid 14 days before arrival and is also non refundable. And for up to 4 rooms, the bookings can be made online or over the phone via the Central Reservations team on 0333 003 8101 from Monday to Saturday 8am-10pm or Sunday 9am-10pm. Some of the Premier Inn hotels also offer interconnecting rooms and for details about these rooms you can call the team on Premier Inn contact 0333 003 8101. If any changes or cancellations needs to be made in the group bookings, you can call the Premier Inn contact number 0333 003 8104

Premier Inn Bookings Amendments

If the bookings have been made on the hub flex rate, you can make the cancellation up to 1pm on your arrival day and get a refund. But if the cancellation has been made after 1pm, then you need to pay for one night’s stay. If any changes need to be made, you need to call the team on Premier Inn phone number 03333 213 104 from 8am-10pm Monday to Saturday, and 9am-10pm on Sundays with your booking reference number. If the bookings are on hub saver rate, the cancellation can be made any time and is non refundable. In this case, no changes can be made to the bookings. The cancellations and changes in the bookings can be easily made online and if you face any problem in that, you can call the Premier Inn guest relations at 0333 003 0025 from 8:30am – 5:30pm Monday – Friday and 9:00am – 5:00pm on Saturdays, Sundays and Bank Holidays.

Premier Inn Business Account

You can apply for a Premier Inn Business Account as a hassle free way to manage the expenses. All the Premier Inn spending like on food and drinks can be charged to the account and can be easily managed online. You just need to follow the steps via the page to apply for the account. The cards are given on the account set up. If you would like to have more than 30 cards, you need to contact the Premier Inn Business Account support team on the phone number 0333 003 8101. If at any point, the business account pre-payment authorization is locked online, you need to contact the team at Premier Inn business account help line 0333 003 8101 or also can email the requests at Premier Inn contact email [email protected] . If you require to make reservation for meeting rooms at Premier Inn, you can contact the Premier Inn  business phone number 0333 003 8101. If at any point of time, you are not able to get in touch with the sales team, you can request for a callback at and the team would respond back within 72 hours.

Premier Inn Customer Complaints

If you are not happy with the Premier Inn services, you can send your concerns via email at Premier Inn complaints email [email protected] . The Premier Inn complaints department can also be contacted online by filling the details at the page and the team would make all possible efforts to respond back as early as possible. If you are still not satisfied with the response given, you can further escalate the matter to European Commission at It is an online dispute resolution provider for the filed complaints.

15 thoughts on “Premier Inn Phone Numbers”

  1. Hi I made the mistake of booking twice , could you tell me if this is so . When I booked they said they would send me a e mail to confirm but I didn’t receive it

  2. Last Monday I booked a room for 2 adults and 2 children in London Gatwick north terminal hotel from 14 to 15 October and another room in London Victoria Hotel the next night (from 15th to 16th) but I can’t find the confirmation of this second one nor the bank invoice. I suppose it was not done properly by the Internet. Now the second hotel is fully booked. What can I do? Thank you in advance

  3. My wife booked a room with Sunderland premier inn for night of 14 September which she took.She mistakenly made one for central Cardiff premier Inn on the same night instead of Sept 21st,which she again took on the 21st. Because of no show at Cardiff on the 14th she was charged for that as well when she obviously can t be in two places at the same time .I would have thought that your booking system should flag up that two bookings are made in different places at the same time.
    Please can she have a refund for the first Cardiff booking

  4. Hi I can’t make a booking on my a/c because it keeps saying postcode is wrong and I have amended it several times my address is in Republic of Ireland how can I fix this please

  5. Please how do i reconfirm booking. I have received a message from American Express that said they were unable to confirm my payment (reason unstated, but may have to do with the confirmation code!). As far as I know, I have no problems with AE.

    J K McCartney

  6. Merry Christmas for Premier Inn! Many thanks for no breakfast, hope they have a good day, mine started badly. They really up today
    This service….. I will be telling the world, because they don’t care.

    1. Fully agree Richard, customer service care. No longer cheap. I just paid £ in my hometown of wigan for 7 nights. Even Wiganers would agreed not exactly a place where they are inundated by travellers. One of the nights cost £ of course without breakfast. I can go to a good hotel for less than that with breakfast included. As I said not many people travel to Wigan so unfortunately within the amenities no other decent hotels. When I next go (I live abroad) I am staying out of town in a 4 star hotel and renting a car. Sorry to harp on. Whilst writing this I have been on the phone waiting a reply from them for minutes.

  7. Tried to book and pay today. Was using Chrome. Stopped at 4th step. Rang told to use another browser. Same problem. Wasn’t able to book over phone as I wanted Saver rate. Have up!

  8. Have just booked 2 rooms in York. 1St 2 attempts via mobile app were unsuccessful. Have just checked my email account to find 3 separate booking confirmations. customer relations?

  9. Not going into details but I have been fighting an ongoing complaint since mid july 2017 its now september and still not got a satisfactory reply. They are just ignoring me by email and phone. My time in chasing this by email and telephone is stacking up to a full time job. I would say if you have to deal with guest relations good luck. Looks like I am going to have to take my complaint to the European Commission as ‘recommended’ on their web page

  10. I would like someone to contact me regarding a complaint I have I am not going into detail on here but I would like it sorting

  11. My english is very limited by phone.
    We will travel to Bristol with a son in wheelchair. We need to ask your Bristol’s hotels some questions about accesibiliy. Please, could they tell me the email adresses of Premiere Inn Bristol hotels ??
    Thanks and regards

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