Scottish Widows Telephone Numbers

The customers can contact the customer care team for any of their general queries at the Scottish Widows contact number 0131 655 6000 and their call will be directed to the desired department. If you have any regarding the online services, you can get in touch with the Scottish Widows web support team at the Scottish Widows contact 0345 769 7888 local rate number. The phone lines are open from Mon-Fri 8AM-6PM and Sat 9AM-12:30PM. The team can also be contacted by submitting the online form at Scottish Widows client services online page

scottish widows contact number

Scottish Widows Contact Numbers

 Helpline UK Contact Numbers International Contact Numbers
Web Support Team 0345 769 7888 +44 345 769 7888
Existing Customers Pension Queries 0345 716 6777 +44 131 549 9777
Existing Customers Retirement Account Queries 0345 716 6733 +44 131 549 9778
Existing Customers Annuities Contact 0345 716 6777 +44 131 549 9775
Pension Transfer Queries 0345 608 0380 +44 345 608 0380
New Customer Pension Queries 0345 845 1004 +44 131 655 5000
Existing Customers Bonds And Endowments Queries 0345 366 7725 +44 131 549 9779
Existing Customers OEICS And ISA Contact Number 0345 300 2244 +44 131 535 0457
Existing Customers OEICS And ISA Fax Number 0345 758 1950 +44 345 758 1950
New Customer Investment Queries 0345 608 0375 +44 131 655 5000
Queries Of Employers 0345 600 4401 +44 345 600 4401
Queries Of Trustees 0345 755 6557 +44 345 755 6557
Corporate Queries Fax Number 0131 655 7004 +44 131 655 7004
Life Insurance Policy Queries 0800 032 0947 +44 131 549 9771
Claims For Protection For Life Policy Starting With 5- Death Claim 0345 601 4179 +44 345 601 4179
Claims For Protection For Life Policy Starting With 5- Any Other Claim 0345 601 4839 +44 345 601 4839
Protect Policy Staring With 5 And Bought After 6 Oct, 2015- Death Claim

 

0800 056 5590 +44 800 056 5590
Protect Policy Staring With 5 And Bought After 6 Oct, 2015- Any Other Claims 0800 056 5589 +44 800 056 5589
Life Insurance Policy Starting With 1- Claims 0800 849 6089 +44 800 849 6089
Scottish Widows Bank Contact Number 0345 845 0829 +44 131 655 2000
Scottish Widows Bank Fax Number 0345 846 0829 +44 345 846 0829
Media Head Of Communications 07500 994 768 +44 7500 994 768
Media Relations Manager 07793 670 682 +44 7793 670 682
Complaints Phone Number 0800 015 3149 +44 131 655 2000
Complaints Fax Number 0345 846 0829 +44 345 846 0829
OEIC And ISA Complaints 0345 300 2244 +44 131 655 6000
Pension, Investments, Or Sales Consultant Services Complaints 0345 716 6777 +44 131 655 6000
Complaints Fax Number 0131 655 7982 +44 131 655 7982
Next Generation Text Relay (NGT) Services 0345 732 3436 +44 345 732 3436
Best Doctors 0800 085 6605 +44 800 085 6605
Citizens Advice Bureau 03444 111 444 +44 3444 111 444
Macmillan Cancer Support 0808 808 0000 +44 808 8080000
Cruse Bereavement Care 0808 808 1677 +44 808 8081677
Financial Ombudsman Service 0800 023 4 567 or

0300 123 9 123

+44 20 7964 0500

 

Scottish Widows contact timings

Online client services

Existing customer pension enquiries

Investment enquiry

Life Insurance enquiries

Monday-Friday 8AM-6PM and

Saturday 9AM-12:30PM

New customer pension enquiries Monday-Friday 9AM-6PM and

Saturday 9AM-1PM

Pension transfer queries Monday-Friday 9AM-6PM
Life Insurance claim enquiries Monday-Friday 8AM-5PM
Corporate queries Monday-Friday 9AM-5PM
Bank support Monday-Friday 8AM-6PM and

Wednesday 10AM-6PM

Scottish Widows Address

The queries or requests can also be sent by mail at the below mentioned Scottish Widows address

Scottish Widows, 15 Dalkeith Road, Edinburgh, EH16 5BU

If you would like to contact the Scottish Widows head office, then you may refer to the following address

Scottish Widows, PO Box 17036, 69 Morrison Street, Edinburgh EH3 8YF

Scottish Widows Existing Customer Pensions

  • If you have any queries concerning your pension, you can get in touch with the Scottish Widows customer care team at the Scottish Widows existing customer pension contact number 0345 716 6777 and +44 131 549 9777, when calling from outside the UK. If you are calling regarding your retirement account, then you can dial the Scottish Widows contact number 0345 716 6733 and +44 131 549 9778, when calling from abroad.
  • For the queries concerning the annuities, you can call the Scottish Widows phone number 0345 716 6777 and +44 131 549 9775 (from abroad) or contact by email at the Scottish Widows contact email ipc.aftersales@scottishwidows.co.uk . All the phone lines are open from Mon-Fri 8AM-6PM and Sat 9AM-12:30PM. You can also submit any of your online via the Scottish Widows contact form  and the team will make all efforts to reply back as early as possible.

Scottish Widows Existing Customer Pensions Enquiries

Scottish Widows New Customer Pensions

In the case, if you are a new customer, then you can call the Scottish Widows new customer pension phone number 0345 845 1004 or +44 131 655 5000 (from abroad) from Mon-Fri 9AM-6PM and Sat 9AM-1PM. If you are not able to speak to anyone, you may also request for a callback to be made by filling in the form via this link . If you would like to contacted back for the retirement account, then you may submit the callback form via this page

Scottish Widows Pension Transfer Queries

If you have any questions regarding the transferring of pension, you can contact the support team at the Scottish Widows pension transfer queries phone number 0345 608 0380 from Mon-Fri 9AM-6PM. If you are not sure whether you should transfer a pension, you can speak to an independent financial adviser (IFA) in your area. Their contact details can be checked via this link

Scottish Widows Existing Customer Investment Enquiries

  • If you have any questions related to bonds and endowments, you can contact the Scottish Widows customer service team at the Scottish Widows existing customer investment enquiries telephone number 0345 366 7725 or +44 131 549 9779, if calling from outside the UK.
  • If you would like to discuss for the OEICS and ISAs (open ended investment companies and individual saving account), then you can call the Scottish Widows telephone number 0345 300 2244 or +44 131 535 0457 (from abroad) and the investment fund managers can be contacted at the Scottish Widows phone number 0345 300 0471. The queries for the same can also be sent by fax at the Scottish Widows fax number 0345 758 1950. The above phone lines are accessible from Mon-Fri 8AM-6PM and Sat 9AM-12:30PM. The queries can also be sent online via the Scottish Widows online enquiry form

Scottish Widows Existing Customer Investment Enquiries

Scottish Widows New Customer Investment Enquiries

  • The new clients can make their enquiries at the Scottish Widows new customer investment enquiries phone number 0345 608 0375 or +44 131 655 5000 (from outside the UK) from Mon-Fri 8AM-6PM and Sat 9AM-12:30PM. You can also request for a call back to be made by the Scottish Widows support team by submitting this form .
  • If you would like to request for a call back regarding the ISA account, then you may fill in this form and this form  for the OEIC

Scottish Widows Life Insurance Enquiries

If you have any questions about your life insurance policy, you can contact the Scottish Widows support team at the Scottish Widows life insurance enquiries contact number 0800 032 0947 or +44 131 549 9771 (from outside the UK) from Mon-Fri 8AM-6PM and Sat 9AM-12:30PM. You can also contact online via the Scottish Widows enquiry form .

Scottish Widows Life Insurance Claims Enquiries

  • To make the claims on the cover, you are required to contact the Scottish Widows claims team as per the insurance plan you have. If you have the Protection for life policy and starts with a 5, you can call the Scottish Widows life insurance claims enquiries number 0345 601 4179, in case of death of the person. For any other claim like illness or income protection, you can call the Scottish Widows life insurance claims enquiries number 0345 601 4839. The phone lines are open from Mon-Fri 8AM-5PM. You have been also offered an independent service, Best Doctors, to seek advice from a top medical expert. They can be contacted on the 24 hour helpline number 0800 085 6605 or you may visit this page for more information.
  • For the Scottish Widows protect policy starting with 5 and bought after Oct 6, 2015, the claims can be made in the case of death at the Scottish Widows claims phone number 0800 056 5590 and 0800 056 5589 for any other claim. The phone lines are open from Mon-Fri 9AM-5:30PM.
  • If the policy starts with a 1, you can call the Scottish Widows phone number 0800 849 6089 from Mon-Fri 9AM-5:30PM. Regarding the other cover plans; you can check the desired contact numbers via this page .
  • There are some independent organizations as well, which can provide advice and support like as follows-
  • Citizens Advice Bureau– at the phone number 03444 111 444
  • Macmillan cancer support– at the phone number 0808 808 0000
  • Cruse bereavement care– at the phone number 0808 808 1677

Scottish Widows Corporate Queries

If you are an employer and have queries for the pension plans, you can contact the Scottish Widows pension support team at the Scottish Widows corporate queries phone number 0345 600 4401 from Mon-Fri 9AM-5PM or via email at the Scottish Widows contact email Corporatepensionsupport@scottishwidows.co.uk . For the queries of the members of the pension plan, they can call the Scottish Widows member helpline at 0345 755 6557. If you are a trustee and have any questions, you can dial the Scottish Widows telephone number 0345 755 6557 from Mon-Fri 8AM-6PM or if you prefer to write, you can send in the requests at the following Scottish Widows contact address

Corporate Pensions, Scottish Widows, 15 Dalkeith Road, Edinburgh EH16 5BU

If any of the above has enquiries regarding the bulk annuities scheme, they can contact the desired team at the contact numbers mentioned via this page  . You can also send the requests via fax at the Scottish Widows fax number 0131 655 7004

Scottish Widows Corporate Pensions

Corporate Pensions, Scottish Widows, 15 Dalkeith Road, Edinburgh EH16 5BU

  • If you are not sure about which department to call, then you may dial the main contact department at 0131 655 6000 and the advisors will guide you further.

Scottish Widows Business Retirement Account

  • If you have any questions for the business retirement covers, you can call the Scottish Widows business retirement account contact number 0800 096 4364. The queries or requests can also be directed via email at the Scottish Widows email address VSCRASalesEnquiries@scottishwidows.co.uk . You may also use the online services to manage the account through logging in via this page or send the details by mail at the below mentioned address

Retirement Account, Scottish Widows, PO Box 28090, 15 Dalkeith Road, Edinburgh EH16 5UG

Scottish Widows Protection Contact

  • In order to get quotes and details for the Scottish Widows protect plans, the sales team can be contacted at the Scottish Widows protection contact number 0345 030 6577 or via email at the Scottish Widows email address protectsales@scottishwidows.co.uk . Whether the business is new or the existing one, you can discuss all the requirements with the management team at the contact number 0345 030 6240 from Mon-Fri 9AM-5:30PM. The team can also be contacted via the Scottish Widows email address protect@scottishwidows.co.uk and would be more than happy to assist further.
  • In order to make the claims on the life cover plans, the Scottish Widows claims team can be contacted on the Scottish Widows phone number 0800 056 5590 from Mon-Fri 9AM-5:30PM or via the Scottish Widows email mailbox.estates@scottishwidows.co.uk . For the claims on critical and terminal illness cover, and the premium protection covers, you can call the Scottish Widows phone number 0800 056 5589 from Mon-Fri 9AM-5:30PM or contact via the Scottish Widows email address healthclaims@scottishwidows.co.uk . To get in touch with the underwriting contact, you may call the Scottish Widows phone number 0345 030 6240 or send the requests via email at the Scottish Widows email address protect@scottishwidows.co.uk

Scottish Widows Legacy

To get all the information regarding the Scottish Widows  legacy protection plans, which were taken before 2015,  you can get in touch with the support team either via phone at the Scottish Widows legacy telephone number 0345 909 0909 or by post at  the following address. The phone opening hours are from Mon-Fri 8AM-6PM and Sat 9AM-12:30PM

Scottish Widows, 15 Dalkeith Road, Edinburgh EH16 5BU

Scottish Widows Business Annuity

For any of your queries regarding the enhanced annuity, you can call the Scottish Widows  business annuity phone number 0345 835 7539 from Mon-Fri 9AM-5PM or contact the annuity team by email at the Scottish Widows email address EASupport@scottishwidows.co.uk . In case, if your business is new, then you may contact the annuity team at the Scottish Widows contact number 0345 845 0099 from Mon- Fri 8AM-6PM or via the Scottish Widows email address EnhancedAnnuities@scottishwidows.co.uk

Scottish Widows Bulk Annuity

You can discuss with the support team about the bulk annuities proposition either over the phone at the Scottish Widows bulk annuity contact number 0207 204 5855 or 0131 655 4600 or via email at the Scottish Widows email address emma.watkins@lloydsbanking.com or andrewdurkie@lloydsbanking.com respectively. To add more contacts, you can also call the phone number 0207 204 5813 or 0207 204 5690 or contact via the email address michael.edwards1@lloydsbanking.com or rosie.fantom@lloydsbanking.com

Scottish Widows Onshore bonds

If you are the existing Scottish Widows customers, then you can call the Scottish Widows onshore bonds phone number 0345 716 6777 or contact the support team at the address:

Scottish Widows, PO Box 902, 15 Dalkeith Road, Edinburgh EH16 5BU

If you have questions concerning the commission support, then you may call the Scottish Widows phone number 0345 758 1638 or contact via email at the email address Commission.mailbox@scottishwidows.co.uk . If the policy is starting with BNSC/BNWC/BNRC/BRWC, then for any information, you may call the Scottish Widows telephone number 0345 716 6756 or contact by post at:

Scottish Widows, PO Box 28117, 15 Dalkeith Road, Edinburgh EH16 9AN

The new customers can also get the quotes online via the Scottish Widows email address bond.quotes@scottishwidows.co.uk or via this online portal

Scottish Widows Financial Adviser Contact

If you would like to discuss your financial planning with an independent financial adviser, you can check the same near to your area via this Scottish Widows financial adviser contact page

Scottish Widows Bank Contacts

  • If you have any queries for the mortgages, savings or personal loans, or regarding the internet banking, you can get in touch with the Scottish Widows bank at the Scottish Widows phone number 0345 845 0829 or +44 131 655 2000 (when calling from abroad) from Mon-Fri 8AM-6PM and Wed 10AM-6PM. The queries can also be sent via fax at the Scottish Widows fax number 0345 846 0829 and if you prefer to write, you can mail the requests at the following address

Scottish Widows Bank, PO Box 12757, 67 Morrison Street, Edinburgh EH3 8YJ

  • The bank enquiries can also be easily made online by submitting the enquiry form  and if you wish to give any feedback for the Scottish Widows bank website accessibility, you can do so by filling the form
  • If you have questions concerning the new mortgage plans or borrowing, then you can speak to the advisors at the scottish widows phone number 0345 845 0110 and if you have any questions as to how to reset the password or regarding the commission, then you can call the scottish widows phone number 0131 655 8599. The mortgage queries can also sent via the scottish widows email address swb.mortgages@scottishwidows.co.uk and the underwriting requests can be sent at the scottish widows email mortgageadmin@scottishwidows.co.uk. The customers with special requirements like if you require bill in large formats, braille, or hearing impairment, you can contact the Scottish Widows service team on the Scottish Widows contact number 0345 845 0829. The hearing impaired customers can use the Next Generation Text Relay (NGT) services on the phone number 0345 732 3436 from Mon-Sun 9AM-5:30PM.

Scottish Widows Internet Banking Queries

You can register the internet banking services by submitting the form via this Scottish Widows internet banking queries link to the following address

Scottish Widows Bank plc, PO Box 12757, 67 Morrison Street, Edinburgh, EH3 8YJ and

if you have any enquiries, you can call the Scottish Widows phone number 0345 845 0829 from Mon-Fri 8AM-6PM and Wed 10AM-6PM.

Scottish Widows Internet Banking Security

If you suspect any fraudulent email has been sent to you, you may forward the same to the Scottish Widows contact email internet.security@scottishwidows.co.uk . The support team will then investigate the matter. Alternatively, you can also call the Scottish Widows internet banking security phone number 0345 845 0829 from Mon-Fri 8AM-6PM and Wed 10AM-6PM and discuss your concerns.

Scottish Widows Newsletter

You can subscribe for the Scottish Widows newsletter to get the latest updates, news and information on the financial products via this link and if you wish to unsubscribe from the same, you can easily do so online.

Scottish Widows Media Team Contacts

The journalists can get in touch with the Scottish Widows communications head at the Scottish Widows media team contact phone number 07500 994 768 or by email at the Scottish Widows contact email claire.burston@lloydsbanking.com . The Scottish Widows media relations manager is accessible at the Scottish Widows telephone number 07793 670 682 or 0750 091 0904 at the Scottish Widows contact email lorna.waddell@lloydsbanking.com . Some other media contact numbers are also available via this link.

Scottish Widows Careers

You can check the information for all work opportunities b y visiting this Scottish Widows careers page and if you have any enquiries, you can send in your requests at the Scottish Widows contact email address careers@lloydsbanking.com

Scottish Widows Website Feedback Form

If you have any feedback, or suggestions while accessing the website, you can surely submit your details via the Scottish Widows website feedback form

Scottish Widows Customer Complaints

  • The company adheres to all the rules and regulations and aims to serve to the best of client satisfaction. If, however, you have any complaints for the Scottish Widows products or services, you can contact the Scottish Widows customer relations team at the Scottish Widows customer complaints phone number 0800 015 3149 or +44 131 655 2000 when calling from abroad. The phone lines are open from Mon-Fri 8AM-6PM and Wed 10AM-6PM. The complaints can also be sent via fax at the Scottish Widows fax number 0345 846 0829 or by post at the following address

Scottish Widows Bank, PO Box 12757, 67 Morrison Street, Edinburgh, EH3 8YJ

  • You can also email your concerns and the team would make all efforts to rectify it as early as possible. If it is regarding the mortgage account, then you can send it at the Scottish Widows contact email SWB.completedmortgages@scottishwidows.co.uk and for the savings account, you can do so at the Scottish Widows contact email SWB.deposits@scottishwidows.co.uk . For the complaints regarding the OEICs or ISAs, you can also call the phone number 0345 300 2244 or +44 131 655 6000 (from abroad). For the investments or pension complaints, or for the issues about the services from the Scottish Widows sales consultant, you can speak with the customer relations team at the contact number 0345 716 6777 or +44 131 655 6000 (from abroad). These phone lines are accessible from Mon-Fri 8AM-6PM.
  • If you prefer to write, you can send the issues by fax at the fax number 0131 655 7982 or by mail at the below mentioned address

Scottish Widows, Customer Relations Department, 15 Dalkeith Road, Edinburgh EH16 5BU

  • The complaints can also be registered by submitting the details in the Scottish Widows online complaints form via this link
  • If you have any complaints concerning the Scottish Widows bank products or services, you can speak to the advisors at the Scottish Widows phone number 0345 845 0829 from Mon-Fri 8AM-6PM and Wed 10AM-6PM. And if you have any issues while accessing the website, you can register the issues via the Scottish Widows bank website comments form . The issues can also be raised via email at the Scottish Widows contact email SWBCustomer_Experience@scottishwidows.co.uk
  • If you are not happy with the given response, the matter will be again forwarded to the Scottish Widows customer experience team for investigation. And still if you are dissatisfied, you may escalate the issue to the Financial Ombudsman Service. They can be contacted at the phone number 0800 023 4 567 or 0300 123 9 123 and +44 20 7964 0500 when calling from abroad or via email at complaint.info@financial-ombudsman.org.uk or via post at the following address

The Financial Ombudsman Service, Exchange Tower, London E14 9SR and

  • you may check all the related details via their webpage  . Regarding the online matters, it can also be forwarded to the EU Online Dispute Resolution platform via this page

Contact Scottish Widows through social media-Facebook, Twitter & other apps

The Scottish Widows group is a life, pensions and investment company located in Edinburgh, and is a subsidiary of Lloyds Banking Group. The company sells products through independent financial advisers, directly to customers and through Lloyds Banking Group bank branches. Since decades, it has been providing financial services and hence has been the most trusted brand name in the United Kingdom. The customer support team is easily accessible over the phone or online or via the social portals for help and  support. Here are the main apps, website and social channels that are related to Scottish Windows.

Scottish Widows Website
Scottish Widows Online Registration
Scottish Widows Online Login
Scottish Widows Facebook
Scottish Widows Twitter
Scottish Widows YouTube
Scottish Widows LinkedIn

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