TFL Customers Contact Numbers

TFL Customer Service Direct Number:
0343 222 1234
Call This Number and Save it Under “TFL Number”.

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TFL is the local government organization managing the transport system in London, United Kingdom. The user gets the details on all forms of public transport in London, routes, maps, journey planner, online tickets information, travel services via trams, rail, buses, tube, and the road services. TFL customer service and main number is: 0343 222 1234 – local rate number. Visit this TFL contact page for more information, and use the table below for more specific TFL department number.

TFL contact numbers

Helpline UK Contact Numbers International Contact Numbers
Customer Services and Complaints 0343 222 1234 +44 343 222 1234
Fax Number 0343 222 7000 +44 343 222 7000
Textphone Number 0800 112 3456 +44 800 112 3456
Road Services 0343 222 2222 +44 343 222 2222
Road Services Textphone Number 020 7649 9123 +44 20 7649 9123
Fleet Auto Pay 020 7649 9860 +44 20 7649 9860
PCN Queries 0343 222 3333
LEZ Queries/ Complaints 0343 222 1111 +44 20 7310 8998
LEZ Textphone Number 020 7310 8999 +44 20 7310 8999
Contactless Textphone Number 020 7027 8511 +44 20 7027 8511
Dial-A-Ride Phone Number 0343 222 7777 +44 343 222 7777
Dial-A-Ride Fax Number 020 7394 5218 +44 20 7394 5218
Lost Property On Trams 020 8681 8300 +44 20 8681 8300
Press Office 0845 604 4141 +44 845 604 4141
To Check The Supplier Registration 0800 368 4850 +44 800 368 4850
EPurchase 2 Pay (Ep2p) 0343 222 5100 +44 343 222 5100
Complaints For Congestion Charges 0343 222 2222 +44 20 7649 9122
Local Government Ombudsman Services 0300 061 0614 +44 300 061 0614
London Travelwatch 0203 176 2999 +44 203 176 2999
Sarah Hope Line 0343 222 5678 +44 343 222 5678
FORS Phone Number 08448 09 0944 +44 8448 09 0944

Opening Hours

Road service

Fleet auto pay contact

LEZ queries

8 AM-10 PM Monday-Friday and

Saturday 9AM-3 PM

Penalty charge notice 8AM-8 PM Monday-Friday and

Saturday 9AM-1PM

 Fleet Operator Recognition Scheme  Monday-Friday 8.30 AM-5 PM
 Contactless support Monday-Sunday 8 AM-8 PM
 Incident Support Service Monday-Friday 8 AM-6 PM
Press Office Monday-Friday 7:45 AM-7 PM

TFL Contact Address

You can contact the TFL registered office at the below mentioned TFL contact address for all your enquiries.

TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES

TFL Contact

  • TFL dedicated staff is available at TFL information centre to handle all your queries and requests. If you have any questions, or requests, you can call the TFL contact number 0343 222 1234.
  • The TFL customer service team can also be contacted via fax at the TFL fax number 0343 222 7000 and for the impaired customers, they can use the textphone services and call the TFL textphone number 0800 112 3456. The team is actively accessible on social platforms as well like Facebook and twitters accounts and will be more than happy to assist further.
  • Alternatively, the TFL team is also be contacted by filling the TFL online form via this TFL contact us page .

TFL Road Services

  • For all your enquiries, you can call the TFL road services phone number 0343 222 2222.
  • The textphone services are also available at the TFL phone number 0207- 020 7649 9123. The phone lines are open from 8 AM-10 PM Monday-Friday and Saturday 9AM-3 PM. If you prefer to write, you can send the details at the following address:
    PO Box 344, Darlington DL1 9QE

TFL Fleet Auto Pay Contacts

  • If you have any enquiries, you can call the TFL Fleet auto pay contact number 0207- 020 7649 9860 and if you are calling from abroad, you can dial the UK phone number +44 (0)20 7649 9860.
  • Minicom services are available at the TFL textphone number 020 7649 9123 from 8 AM-10 PM Monday-Friday and Saturday 9AM-3PM

TFL Penalty Charge Notice (PCN)

If you have any questions for the notice, you can call the TFL penalty charge notice contact number 0343 222 3333 from 8AM-8 PM Monday-Friday and Saturday 9AM-1PM

 TFL Low Emission Zone (LEZ) Queries

For all the LEZ queries, you can call the TFL LEZ queries contact number 0343 222 1111 or via the TFL textphone number 020 7310 8999. The Phone lines are open from 8AM-10 PM Monday-Friday and Saturday 9AM-3 PM. You can also contact online by submitting the TFL online form via this page .

 TFL Cycling Contacts

You can plan your journey via the cycling mode online via this link . If you have any questions, you can call the TFL phone number 0343 222 1234 (option 5) or the TFL textphone number 0800 112 3456. The TFL team can also be contacted online via the TFL cycling contacts online form

TFL Fleet Operator Recognition Scheme (FORS)

FORS is the voluntary scheme managed by TFL for deliveries. You can contact the FORS team at the phone number 0844 809 0944 from Mon-Fri 8.30am-5pm or via email at [email protected] . If you still have any doubts, you can contact by email at TFL contact email [email protected]

TFL Walking Initiative

TFL encourages walking in London by making the streets safer and attractive.  Legible London is the signage system providing the information to help people find their way. For your queries, you can send the details by email at the TFL walking initiative contact email [email protected] or at [email protected]

TFL Coaches Contacts

The customers with special needs can make the bookings of the coaches at Victoria Coach Station online by submitting the details in the TFL online form via this TFL coaches contact link. If you have any other queries, you can call the TFL contact number 0343 222 1234 or contact by mail at the following address

164 Buckingham Palace Road, London SW1W 9TP

If you are looking for the contact details of the coach operators serving Victoria coach station, then you can visit this page .

TFL Oyster Contact

For all the general enquiries including queries for resetting the password for your online account, you can get in touch with the TFL oyster card customer service team at the TFL oyster helpline 0343 222 1234 (option 2 then option 5). The enquiries can also be made online via the TFL online oyster form and the TFL photocard queries can be made through the TFL Oyster contact form.

TFL Contactless

For the TFL contactless cards, you can get in touch with the TFL customer services at the TFL phone number 0343 222 1234 or via the TFL textphone number 020 7027 8511 from Monday-Sunday 8 AM-8 PM. The team can also be contacted online via this link . You can check the TFL contactless charges by visiting this page .

 TFL Rail

TFL rail manages around 14 stations and for your queries, you can contact the TFL team online via this link

TFL Dial-a-Ride Booking

You need to have Dial-a-Ride membership to enjoy the benefits. The TFL application form via this TFL dial-a-ride booking link has to be sent to the following address

Dial-a-Ride, Passenger Services, PO Box 68799, London SE1P 4RD

If you have any queries, you can ask the information by email at TFL customer service email [email protected] or over the phone at the TFL phone number 0343 222 7777 or via fax at the TFL fax number 020 7394 5218

Dial a Ride Numbers

 TFL Incident Support Service

If you or anyone else has been affected by a serious happening involving TFL services, you are required to call the Sarah Hope Line on the TFL incident support service phone number 0343 222 5678 from Monday-Friday 8 AM-6 PM or contact by email at [email protected].

TFL Lost Property Phone Number

If your property has been lost on London buses, London over ground, underground, Victoria coach station, taxis, TFL rail, you are required to submit the TFL lost property enquiry form via this TFL lost property phone number link.

For the lost claims on piers, you need to send the details by email at TFL customer service email [email protected] and if on trams, then; you can call the TFL lost property phone number 020 8681 8300.

For the lost property on boats, you are required to contact the boat operator and you can check their details via this link . Alternatively, you can also call the TFL phone number 0343 222 1234 (option 4) from Mon-Fri 8:30 AM-4 PM or by mail at the following address

200 Baker Street, London NW1 5RZ

TFL Lost Property

 TFL Emergency Contacts

In the event of any emergency, you need to dial 999. For the incidents on buses, taxis, cans, tubes, etc, you can call the TFL emergency contact number 0343 222 1234. For the incidents on London Overground, you need to dial the TFL phone number 0845 601 4867 https://tfl.gov.uk/travel-information/safety/report-a-crime-or-incident. You can check for the contact numbers of various other agencies for reporting crime or fraud by visiting this page .

 TFL Press Office Contacts

The journalists can make their media related queries either by email at TFL contact email [email protected] or over the phone at the TFL press office contact number 0845 604 4141 https://tfl.gov.uk/info-for/media/contact-the-press-office. The phone lines are open from Monday-Friday 7:45 AM-7 PM

TFL Investor Contacts

For all the investor queries, you can contact the TFL experts at the TFL investors contact email [email protected] or by post at the below mentioned address

Group Treasury, Transport for London, Windsor House, 42-50 Victoria Street, London, SW1H 0TL

TFL Suppliers

  • You can be a TFL supplier by registering your details online via TFL suppliers link. When you need to check that your company if is already a registered supplier, you can dial the TFL Suppliers phone number 0800 368 4850.
  • You can submit your purchase orders electronically through the TFL ePurchase 2 Pay (eP2P) and if you have any questions for the same, you can call the TFL TFL ePurchase 2 Pay number 0343 222 5100

TFL Customer Complaints

TFL focuses on providing quality services but sometimes things may go wrong, so with the highly qualified customer support team, TFL attempts to resolve any problem promptly and to the best of customer satisfaction. You can register for complaints for the TFL services by contacting the TFL customer care team at the TFL customer complaints helpline 0343 222 1234 or via the minicom services (as required) at the TFL textphone number 0800 112 3456.

The team can also be contacted online by submitting the TFL online form via this link or by post at the above mentioned TFL contact address. If you have any complaints regarding the TFL congestion charges, you can call the TFL helpline 0343 222 2222 or via the TFL textphone number 020 7649 9123.

If you are calling from abroad, you can dial the TFL contact number +44 20 7649 9122. You may also write a mail to the address-

Customer Services Manager, Congestion Charging, P. O. Box 344, Darlington DL1 9QE

If you are not satisfied with the given solution, you can refer the matter to the following address:

Customer Correspondence Manager, Road User Charging, Service Operations Directorate, 1st Floor, 230 Blackfriars Road, London, SE1 8NW

If you have complaints regarding the London Low Emission Zone (LEZ) service, you can contact the TFL team online via this link or over the phone at the TFL phone number 0343 222 1111 and if calling from abroad, you can dial the TFL phone number +44 20 7310 8998. For the textphone users, you can call the TFL textphone number 020 7310 8999. The complaints can also be registered by post at the address:

Customer Services Manager, Low Emission Zone, PO Box 343, Darlington DL1 9QD

If you are not satisfied with the given solution, you can refer the matter to the following address:

Customer Correspondence Manager, Road User Charging, Service Operations Directorate, 1st Floor, 230 Blackfriars Road, London, SE1 8NW

If you are not satisfied with the given response, you can escalate the matter to the London TravelWatch or the Local Government Ombudsman. London TravelWatch can be contacted over the phone at the number 0203 176 2999. The customer service team can also be contacted via email at [email protected]  or even by post at the following address:

London TravelWatch, 169 Union Street, London, SE1 0LL

You can check their related information via this page. The Local Government Ombudsman can be contacted at the phone number 0300 061 0614 or by post at the address:

The Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH

You can check their details via this page . For all the escalated complaints concerning the online transactions, you can refer to the EU online dispute resolution provider via this link

Contact TFL through social media- Facebook, Twitter & other social apps

TFL Website
TFL Online Registration
TFL Online Login
TFL Facebook
TFL Official Twitter
TFL YouTube
TFL LinkedIn
TFL Android App

4 thoughts on “TFL Customers Contact Numbers”

  1. Their Website states that your services are open 24hrs- It isnt
    This morning at about 0650 I entered the Eastbound Tube line at Cannon St Tube from the British Rail station.
    A small black backpack was left at the side of a bench.
    Nobody claimed it as theirs.
    There was NO alarm point to call for assistance.
    There was NO staff available to Report it
    I had to ask a passenger from another tube coming in to alert the station staff in the ticket hall
    A very young man by the name of Chris attended after what was now almost 15 minutes from my arrival.
    Despite being very willing and capable, I am concerned at the complete lack of care toward your staff as well as the customers.
    I am a Security Manager and I will be reporting this further

  2. I applied for a Residence Parking Discount.
    I posted all the documents requested plus the fee in good time
    The due date has come and gone and I have heard nothing
    This is a renewal not a new application
    Why the delay?
    Where is my discount?
    Help please as this is costing money

  3. I payed to four oyster cards two days ago for my family that came from Brazil. The staff says to me that I will get the refund of 5 pounds (of the payment of each oyster card)but when I ask the staff of Euston Square says that this change!!! Seriously!!! If I knew that changed the rule of refund I didn’t make the oyster card.. I lost 20 pounds that I didn’t know that I would lost!!! These change of the rules need to be clare for the customers, I Will come back to Brazil I Will never use these cards anymore.

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