Utilita Customer Service Phone Numbers

Utilita Energy Customer Service Direct Number:
0330 3337 442
Call This Number and Save it Under “Utilita Number”.


Utilita contact numbers

Utilita is the leading suppliers of prepayment gas and electricity services, along with providing free smart meters and reasonably competitive prices to around 400,000 customers in the United Kingdom for about ten years. The customer service number is
0330 3337 442 The customers can easily reach to the customer care by calling on the Utilita customer care number. The company’ vision has always been to provide maximum customer satisfaction.

Helpline UK Contact Numbers International Contact Numbers
Utilita Customer Service Number / PSR Queries 0330 3337 442 +44 330 333 7441
Customer Switching 0330 333 7432 +44 330 333 7432
Sign Up/ Welcome 0345 206 8777 +44 345 206 8777
Billing Queries/ Set Up Direct Debit/ Utilita Red Card Queries 0330 333 7440 +44 330 333 7440
Emergency Line 0345 206 8999 +44 345 206 8999
Automated Top Up Line 0345 206 8333 +44 345 206 8333
Top Up By Text Message Number 0180 350 0051 +44 180 350 0051
To Check For Paypoint Outlets/ Utilita Blue Card Queries 0330 333 7442 +44 330 333 7442
Automated Meter Reading Line 0345 209 3750 +44 345 209 3750
Queries For Meter Reading/ Complaints 0345 207 2000 +44 345 207 2000
Extra Care 0330 333 7456 +44 330 333 7456
National Grid Emergency Line 0800 11 1999 and 0800 371 787 (minicom) +44 800 111 999 and+44 800 371 787(minicom)
Age UK 0800 169 8787 +44 800 169 8787
Energy Saving Trust 0800 51 2012 +44 800 512 012
Royal National Institute For The Blind 0303 123 9999 +44 303 123 9999
Royal National Institute For The Deaf (Action On Hearing Loss ) 0808 808 0123(Textphone – 0808 808 9000) +44 808 808 0123(Textphone – +44 808 808 9000)
Warm Front 0800 316 2805(Textphone – 0800 072 0156) +44 800 316 2805(Textphone – +44 800 072 0156)
Stepchange Debt Charity 0800 138 1111 +44 800 138 1111
Energy Ombudsman Services 0330 440 1 624(textphone 0330 440 1600 And Fax number 0330 440 1625) +44 330 440 1624(textphone +44 330 440 1600 and fax number +44 330 440 1625)
Utilita Fax Number 0870 005 2613 +44 870 005 2613
Complaints Handling Regulations Stationery Office 0330 333 7441 +44 330 333 7441
Citizens Advice Consumer Service 0345 404 0506 +44 345 404 0506

Utilita Postal Address

Along with the helpline numbers, the customers are also given an option to mail in their feedback or queries on the below mentioned Utilita postal address-

Utilita Energy Limited, Utilita House, Moorside Road, Winchester, Hampshire, SO23 7RX

Utilita Contact

utilita services ltd

You can ask your queries by filling in the Utilita online contact form via the page http://www.utilita.co.uk/contact-us/ . The Utilita customer care will make all efforts to assist as quickly as possible. For the general enquiries, you can call the Utilita customer service number 0330 333 7441.

The phone lines for Utilita contact are open from 8:00am – 8:00pm Mon – Fri and 8:00am – 5:00pm Sat and Sun. The general queries can be sent by filling in the form via the page http://www.utilita.co.uk/contact-us/form.php?enq_type=14 . The requests can also be sent by fax at the Utilita fax number
0870 005 2613. You can send the tenancy agreements as well.

If you would like to cancel the agreement, you need to contact the Utilita customer switching team on the Utilita contact number 0330 333 7432, within 14 days of sign up.

Utilita Sign up

If you want to register for the Utilita online services, you can call the Utilita sign up team phone number 034 5206 8777 from 8:00am – 8:00pm Mon – Fri, 8:00am – 5:00pm Sat and 9:00am – 5:00pm Sun. This can be done online also via the link http://www.utilita.co.uk/tariffs/

Utilita Billing Queries

For any of the billing questions, you can either call the Utilita energy contact number 0330 333 7440 from 8:00am – 8:00pm Mon – Fri or contact the support online via Utilita billing queries page http://www.utilita.co.uk/contact-us/form.php?enq_type=6

Utilita Energy Welcome

If you are moving from the premises, you need to inform the Utilita advisors by calling the Utilita welcome contact number

0345 206 8777 from 8:00am – 8:00pm Mon – Fri, 8:00am – 5:00pm Sat and 9:00am – 5:00pm Sun so that they can help you further smoothly. When you are moving out, you need to mention all the related information via the page http://www.utilita.co.uk/contact-us/form.php?enq_type=4 and details for the moving in property needs to be mentioned in the page http://www.utilita.co.uk/contact-us/form.php?enq_type=3

Utilita Helpline

In the case of an emergency, you can call the Utilita emergency line 0345 206 8999 from Mon-Sun 8:00am – 10:00pm and if you are calling outside these hours, you need to contact the local network operator. Their contact details can be checked via Utilita helpline page http://www.utilita.co.uk/contact-us/emergency-lines.

If you suspect any gas leakage, you need to call the National grid emergency line on 080 011 1999. The Minicom services are available at the number 080 037 1787.

Utilita Top up Service

You can easily top up your meters by using the various following options-

  • By Phone– To get the Utilita top up by phone, you can dial the Utilita Automated top up line 03452 068 333 anytime, as this is accessible for 24 hours. Before calling, you need to keep in handing your 19 digit top-up card number and the payment card details
  • Online– Online portal can be used via the page https://www.utilitapayments.com/Top-Up
  • By SMS– you need to text Pay followed by your top-up card number, the amount you would like to top-up and your 3-digit card security code and send it to the number 01803 500 051. The amount chosen will be automatically sent to your meter and you will receive a text message receipt
  • PayPoint Outlets– you can check for the outlets by visiting the page https://www.paypoint.com/en-gb or you can call the Utilita customer care on the Utilita phone number 0330 333 7442 to get the outlet details

Utilita PAYG Direct Debit

This option will top up the meter each month with the desired amount to cover the usage. In case, if the credit on the meter runs out, you will get a power cut and then you need to make the payment using the top up card to get back the supply. To set up the direct debit option, you can call the Utilita PAYG direct debit contact number 0330 333 7440.

Utilita Meter Reading

You have been various options to provide the meter readings like, you can dial the Utilita automated meter reading line 0345 209 3750, open for 24 hours. The readings can be sent via email at Utilita contact email [email protected] or you can use the Utilita online meter reading form via Utilita meter reading link http://utilita.co.uk/contact-us/form.php?enq_type=8 . You can also use the SMS services, by sending text ‘Utilita’ followed by your account number then ‘Elec’ – meter reading and/or ‘Gas’ – meter reading to 84433. The readings can also be submitted on a freepost meter reading card which you may receive from time to time in the post and you also get visit from an engineer once a year to take the reading. In case, if you have any queries you can call the Utilita customer services phone number 0345 207 2000

Utilita Blue Card Contact

For all the general enquires, you can call the Utilita contact telephone number 0330 333 7442 from 8:00am – 8:00pm Mon – Fri and 8:00am – 5:00pm Sat and Sun. The queries can also be sent online by filling the form via Utilita blue card contact page http://www.utilita.co.uk/contact-us/form.php?enq_type=1

Utilita Red Card Contact

For all your enquires for the red card, you can either call the Utilita red card contact telephone number 0330 333 7440 from 8:00am – 8:00pm Mon – Fri and 8:00am – 5:00pm Sat and Sun or contact online via the Utilita online form http://www.utilita.co.uk/contact-us/form.php?enq_type=14

Utilita Media Team

The journalists can contact the Utilita media for their queries via the link http://www.utilita.co.uk/contact-us/media-enquiries and the team will make all possible efforts to revert back quickly.

Utilita Priority Services Register

The customers with special requirements can register for the priority services like bills in accessible formats, password scheme or the typetalk services. For any queries, you can call the Utilita priority services register contact number 0330 333 7441. The customers with hearing difficulties can sent the requests by email at Utilita contact email [email protected].  Following are the contact details for some other organizations which can also be of help if you have the priority needs:

  • Age UK– phone number 0800 169 8787 and website – www.ageuk.org.uk
  • Energy Saving Trust– phone number 080 051 2012 and website www.energysavingtrust.org.uk
  • Royal National Institute for the Blind– phone number 0303 123 9999 and website www.rnib.org.uk
  • Royal National Institute for the Deaf (Action on Hearing Loss) – phone number 0808 808 0123(Textphone – 0808 808 9000) and website – www.actiononhearingloss.org.uk
  • Warm Front– phone number 0800 316 2805 (Textphone – 0800 072 0156) and website – www.warmfront.co.uk
  • If you are seeking advice on debt, you can contact the StepChange Debt Charity at the free phone number 0800 138 1111

Utilita Business Team

For all your business enquiries, you can contact the Utilita business team online via the Utilita contact form http://www.utilita.co.uk/business/contact-us

Utilita Extra Care Team

If you have any concerns regarding the amount of energy you are using, you can contact the Utilita extra care team at the Utilita extra care team number 0330 333 7456 and they would be happy to help in finding solutions for saving money on your energy usage

Utilita Community Contacts

The social housing groups, landlords and letting agents can contact the Utilita support team online for their queries or requests via Utilita community contacts page http://utilita.co.uk/community/contact-us

Utilita Customer Complaints


When the customers have any complaint, they can surely raise the concern and Utilita customer service members take the needful steps to rectify it as soon as possible. You can raise the matter by contacting the Utilita customer care team on the Utilita free phone number 0345 207 2000. You can also email at Utilita customer services email [email protected]

If you prefer to write, you can mail in the issues at the following Utilita customer complaints address, along with mentioning the contact details so that the support team can respond it quickly.

Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler’s Ford, Eastleigh , SO53 3QB

If you are not happy with the services of the Utilita sales agents, the matter is referred to the management company of the DTD sales agents within 48 hours. If you are not satisfied with the given solution, you can refer the matter to an Utilita customer relations team leader using the same above contact details and he will make sure to reply back within 5 working days.

If you are still not happy with the outcome, the complaint can be escalated to the Energy Ombudsman Services. They can be contacted over the phone at the number 0330 440 1624, or via fax –at 0330 440 1625 or via textphone –at 0330 440 1600, via email at [email protected]. All the related information can be checked via the website page www.os-energy.org . Alternatively, you can also refer to Complaints Handling Regulations by visiting the page www.legislation.gov.uk or you can call the Stationery Office on 020 7394 4200 to get the paper copy of the gas and electricity. The Utilita complaints handling procedure and reports are accessible on the website and if you require a copy of the same, you can call the Utilita contact number 0345 207 2000

For advice and help concerning any issues, you can contact The Citizens Advice consumer service, via their website www.adviceguide.org.uk   or over the phone, by calling the Citizens Advice consumer helpline on 0345 404 0506. They can also be contacted over the mail at the following address

Citizens Advice, Consumer Service, PO Box 833, Moulton Park, Northampton, NN3 0AN

Contact through social media

16 thoughts on “Utilita Customer Service Phone Numbers”

  1. Why is it that I have just been installed with smart meters for gas and electricity and gave new cards that I have just topped up on each that nor my gas or electricity has come on

    1. This all started when our freedom unit decided to pack up resulting in loss of gas. The same unit that I complained about 4 or 5 weeks ago. Will now take both my accounts elsewhere.

  2. I have been trying to get In touch with customer service as it seams that my gas usages has sky high to the point where I’m having to top up my meter 31 pounds to get my gas back on I’ve never had to do this before and now I’m wanting to question this I cannot get in touch with any one

  3. I’ve been waiting on my gas and electric cards sincentre last year I’ve phoned and the company said a few days this is the third time I’m going to go elsewhere if I can’t get any satisfaction

  4. They stated in a message to me that I will be refunded 7.7 on my meter due to technical issue while price change over was taking place. Why have I not received this yet please explain.

    thank you

  5. my little smart meter in my kitchen is no longer showing the green or red lights on the top of it I need a new one how do I request this new meter?

  6. I have not received notification if I have been accepted for the warm home discount scheme which should have been by end of september

  7. I am just out icu and my bad is of can you please help me as I am not getting paid for other 3 weeks my mobile please help

  8. Why is there not a one free number ridiculous for people who can only contact on free phone number and 4 days for a email response is a joke they need to cater for all customers elderly people don’t have mobiles and can only use free Phone on house phones and ther is noway to contact them it’ is disgusting

  9. Hi my name is Susan Woods I have a problem with my electric and gas,someone has gone and changed my supplier to Scottish power without my knowledge now am trying to fix the problem but not sure what to do ,could I maybe all to an adviser about this as id like to remain with Ultilita thanks …

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